Manager Project
Resume:
AN OVERVIEW
Creative, innovative & results driven technology leader, with 14 years of experience including 8 years on Mainframe on Software Development and 6 Yrs of experience in Technical Project Management, CMMI Process & Relationship Management.
Forward-focused Project Manager with expertise in concepts of end-to-end Project Planning and Implementation from Scope Management, to Activity Sequencing, Effort & Cost Estimation, Time Management, Risk analysis to Quality Management in line with International guidelines and norms.
Problem solver with a passion for technology; skilled in grasping the big picture, Conceptualising, Developing, Implementing Solutions & Partnering closely with Business Leaders & Stakeholders.
IT support management professional - envisioning usage of new technology and tailoring its usage for achieving desired results; distinction of implementing project management processes.
Solid management skills, capable of leading & motivating individuals to maximise levels of productivity.
A customer-centric professional and knack for motivating large workforces for exceeding customer expectations in delivery of committed services.
CAREER FACETS
oAccomplishments :
Saved the Company Lloyds Capital Services Ltd., 15 Lac Rupees, by developing all application systems inhouse, and on time.
Staffed and managed virtual team of 20 professionals--technical staff, design team, editorial staff and QA team
Delivering Y2K Remediation Solution saved thousands of dollars for the company.
Consolidating 25Million+ accounts receivable into one central office DB and network resulting in measurable ROI efficiencies .
Successfully accomplishing projects ahead of time and within budget.
Deftly troubleshooting, identifying and prevention of risks.
SKILL SET
Managerial & Functional:
Project Management: Planning project activities viz. scoping, estimation, tracking, change management, delivery management & post implementation support using Agile and Waterfall model. Implementing project plans within preset budgets and deadlines and monitoring onshore & offshore delivery management for technical deliverables of concurrent projects. Understanding client requirements, and expectations and devising solutions accordingly.
Service Delivery Operations: Heading service delivery functions, to ensure end-to-end ownership of incidents and service requests. Meeting deadlines and Turn-Around-Time without compromising quality norms and adhering to SLA. Implementing short/long-term plans for achievement of process objectives.
Testing: Identifying defects, inconsistencies in software program, functions, outputs, online screens, content and creating test plan and test cases. Preparing detailed test plan including the scope, objectives, focus, resources, etc., of the testing effort. Documenting, tracking, and communicating bugs, enhancements, analysis, and unresolved problems.
SDLC Planning & Management: Overseeing the entire product lifecycle: feasibility through scoping, requirements definition through specification, design, development, quality assurance, integration and implementation for fixed price as well as T&M projects. Responsible for client/user interaction for requirement gathering, risk assessment, finalisation of technical architecture and discussions for effort/cost/time estimation and client co-ordination and reporting.
Undergone ITIL training.
People Management: Managing recruitment, training and selection of technical personnel as well as organizing, planning, and staffing operations. Identifying the team’s training & development needs, designing and developing the appropriate training programmes and coordinating appropriate internal training programs.
Technical:
COBOL, DB2, CICS, IMS-DB, CA, VSAM, REXX, EARL, JCL, Selcopy, EASYTRIEVE, TSO/ISPF, File Aid, SPUFI, RACF, Xpediter, and Screen Definition Facility, ESP Schedule, MS Office products and UNIX.
Domain Expertise: Telecom Industry, Banking and Finance, Insurance, Travel and Card Industry
Professional Experience
Hexaware Technologies Retainer
Project
Testing
Team Size
4
Client/Location
The Northern Trust – US - Chicago
Period (Duration)
March 2017 – Till Date
Project Profile
Hexaware is a Outsourcing Company based in Mhape – Navi Mumbai Caters to some of the top 500 Clients.
Client is in the process of moving from one Production Region to another and wants to test all the applications in the new region.
Role
Tester
Tools Used
REXX, ISPF, JCL
Omega Pharma Sr. Project Manager – Banking Domain
Project
Sr. Project Manager – East Africa
Team Size
20
Client/Location
Omega Pharma
Period (Duration)
July 2012 – March 2017
Project Profile
An Upcoming Pharma Company in Mumbai with branches in East Africa.
Role
Manage Requirements, develop new applications, documentation, Testing, client/User training on the new applications, Agile Technology
Status reporting
Manage project issues/Risks
Manage Project resources
Manage Customers
Uphold project commitments
Tools Used
Cobol, DB2, IMS-DB, REXX, Easytrieve, SAS
Project Manager
Project
IEDM – VPMO Infrastructure (Technology Strategy and Architecture)
Team Size
1
Client/Location
AT & T - US
Period (Duration)
Jun 2011 – July 2012
Project Profile
AT & T is the largest Tele Communication network in the USA. This project
deals with Sales Compensation and revenue generation to agents selling
AT&T products.
Role
Management of all work activities entered into the work request tool.
Setting up new environments and maintaining all environments with the current versions of base platform software and keeping the appropriate environments in synch with each other.
Communicating with environment activity owners to understand expectations, requirements and timelines
Communicating across the IEDM team so no one member or shift lacks information.
Other work items as identified and assigned out to various members of the IEDM team. These include Get Well Plan items, process improvement tasks, development of tools and various scripts to automate functions, generation of status emails and communications, updates to QC for defects assigned to IEDM, participation in troubleshooting calls, and participation in various discussions with external teams as necessary to define approaches and provide IEDM input.
Accomplishments :
Created and tested all applications the on time for Production environment.
Automated the use of reporting to higher Management using x-cel macros.
Applied virtual project Management for quick turn round of problems
Established Project tracking and control.
Tools Used
Cobol, DB2, IMS-DB, REXX, Easytrieve, SAS
Project Manager
Project
CRIS Testing (BSS Domain)
Team Size
1
Client/Location
AT & T - US
Period (Duration)
Oct 2010 – Jun 2011
Project Profile
AT & T is the largest Tele Communication network in the USA. This project
deals with Sales Compensation and revenue generation to agents selling
AT&T products.
Role
Testing of Billing cycles/Mediation
Rating, Billing, Provisioning, Payments
Dunning Systems, Process.
Providing support to operation teams regarding issues related to BSCS.
Co-ordination/Follow up with Development team and Operations team regarding the issues and resolution.
Quality Assurance
Close monitoring of the changes made in systems and assisting surrounding teams for issues.
Performing Unit testing/Integration Testing.
Access to Mainframe Datasets for users using RACF commands.
Overall Project Co ordination
Liaise with developers, Business Analyst and other stake holders in application Design and reviews.
Estimation
Task Allocation to offshore
Status reporting to senior Management
Writing test cases to perform testing of the Functional and Non Functional requirement of the application.
Status Meetings with Clients
Accomplishments :
Automated critical data extraction tools using REXX thus saving testing time.
Experienced in Automated testing using ESP and Manual testing using JES.
Tools Used
Cobol, DB2, IMS-DB, REXX, Easytrieve, SAS
Project Manager - BSS Domain
Project
AMD Set Care-3 Maintenance/Production Support/Development Project
Team Size
13
Client/Location
AT & T - US
Period (Duration)
Feb 2010 – Oct 2010
Project Profile
AT & T is the largest Tele Communication network in the USA.
Role
Overall project coordination
Testing of Billing cycles/Mediation
Estimation
User Requirements, Change Management, Implementation and Testing.
Task Allocation
Status reporting to senior Management
Planning
Delivery commitments
Technical Guidance
Review of Technical documents – HLD, LLD
Review of Test plans and results
Quality Assurance
Status Meetings with Clients
Accomplishments :
Projects delivered ahead of schedule and on Budget.
Provide training to Juniors in the project.
Tools Used
Cobol, DB2, IMS-DB, REXX, Easytrieve, SAS
Project Manager – CRM Domain
Project
CAMPS – CCB Maintenance/Production Support/Development Project
Team Size
15
Client/Location
AT & T - US
Period (Duration)
Feb 2008 – Feb 2010
Project Profile
AT & T is the largest Tele Communication network in the USA.
Role
Overall project coordination
oEstimation
oUser Requirements
oTask Allocation
oStatus reporting to senior Management
oPlanning
oDelivery commitments
oTechnical Guidance
oReview of Technical documents – HLD, LLD
oQuality Assurance
oReview of Test plans and results
Status Meetings with Clients
ITIL training.
Tools Used
Cobol, DB2, IMS-DB, REXX, Easytrieve, SAS
US Technologies Project Manager – Health Care Domain
Project
Star to WGS Regression Testing – Development Project
Team Size
15
Client/Location
Wellpoint – CA - US
Period (Duration)
Oct 2007 – Feb 2008
Project Profile
Insurance
Role
Overall project coordination
oEstimation
oUser Requirements
oTask Allocation
oStatus reporting to senior Management
oPlanning
oDelivery commitments
oTechnical Guidance
oReview of Technical documents – HLD, LLD
oReview of Test plans and results
oTechnical Guidance
oQuality Assurance
Status Meetings with Clients
Tools Used
Extra Basic – Macro, REXX
US Technologies Project Manager - Health Care Domain
Project
Wellpoint – IT Compliance
Team Size
11
Client/Location
Wellpoint – CA - US
Period (Duration)
May 2007 – Oct 2007
Project Profile
Insurance
Role
Communicate with onsite
Ad Hoc reports
Analyze and Review of programs and documents
Status Meetings with Clients
Tools Used
DB2, COBOL, VSAM, REXX
US Technologies Project Leader/Manager – Manufacturing Domain
Project
Automobile Association of America
Team Size
6
Client/Location
Automobile Association of America - US
Period (Duration)
Jan 2007 – May - 2007
Project Profile
Automobile industry in the US.
Role
Communicate with onsite
Production enable all tested applications
Analyze and Review of programs and documents
Status Meetings with Clients
Tools Used
DB2, COBOL, VSAM
US Technologies Team Member/Leader – Insurance Domain
Project
Independent Blue Cross
Team Size
7
Client/Location
IBC – US Insurance
Period (Duration)
May 2006 – Jan 2007
Project Profile
IBC – Leading Health Care services in the country.
Production Support and Maintenance.
Role
Communicate with client
Production enable all tested applications
Analyze and Review of programs and documents
Tools Used
CICS, DB2, IMS-DB/DC, COBOL, Expediter, REXX, EASYTRIEVE
Hexaware Technologies Ltd. Project Leader - Banking and Finance Domain
Project
DEUTSCHE LEASING
Team Size
4
Client/Location
Deutsche Leasing/Chennai - Germany
Period (Duration)
Oct 2005 – May 2006
Project Profile
Deutsche Leasing – Leading Financial and Banking services in the country.
Maintenance of Host applications.
Role
Project Leader.
Quality Assurance
Communicate with client
Production enable all tested applications
Estimation of new requirement
Analyze and Review of programs and documents
Tools Used
CICS, DB2, VSAM,COBOL, Expediter, REXX, EARL
Hexaware Technologies Ltd. Project Leader
Project
BROWN BROTHERS HARRIMAN – Banking & Finance Domain
Team Size
14
Client/Location
BBH US - Banking and Finance
Period (Duration)
April 2005 – Sept 2005
Project Profile
Brown Brothers Harriman & Co. (BBH) is the oldest and largest partnership bank in America and is a leader in providing banking and advisory services to private, closely-held companies. BBH, an independent sell-side research provider employs a suite of proprietary products offering an integrated and transparent investment strategy. . In addition to a full range of commercial banking facilities, the firm is among the leading providers of global custody, foreign exchange, private equity, merger and acquisition services, investment management for individuals and institutions, personal trust & estate administration and securities brokerage
Role
Preparing Program Specification Document for programs to be modified and new programs.
Review program changes and testing done by team members.
Quality coordinator of the project.
Tools Used
CICS, DB2, COBOL, Expediter, REXX
Hexaware Technologies Ltd. Project Leader – Carrier Domain
Project
PARCELNET
Team Size
12
Client/Location
OTTO UK
Period (Duration)
Mar 2004 – March 2005
Project Profile
PULSE - stands for Parcelnet Universal Logistic Service Enhancement. Parcelnet is a group, who does not do any production but manages home delivery fulfillment from client warehouse, to customer via its own Courier Network and complementary carriers. Dedicated Account Managers and customer support staff back up the delivery process. It covers 95% of the UK population, allowing delivery the day after parcels are dispatched from the warehouse.
In order to best meet the challenges of new client integration, Parcelnet aim to improve future and existing systems to ensure the best service is provided, including the following features:
An Integrated, strategic approach with additional tracking features
Selection of options for data transfer including format structure
Role
Preparing the Impact Analysis Document and Design Specification Document for the new programs.
Development of the code (preparation of DTB-COBOL programs) after getting the approval of the analysis from the client.
Preparation of test plans and test cases for testing.
Testing the program against the test cases (Using Inter-test and QUAD tool).
Review program changes and testing done by team members.
QA and review of the deliverable work-products.
Tools Used
CICS, DB2, DTB COBOL, Expediter
Hexaware Technologies Ltd. Project Leader – Banking and Finance
Project
Citibank ML
Team Size
8
Client/Location
Citibank USA
Period (Duration)
May 2003 – Feb 2004
Project Profile
One of the largest Banking services Internationally. Acquired a bank in Puerto Rico, which had majority of account holders speaking Spanish. Since all the statements generated by Citibank was in English the scope of this project was to enable the generation of statements in more than one language, starting with Spanish.
Role
Analysis of customer requirements.
Prepare Spanish texts equivalent of English texts
Analyze and simulate Production System dumps
Prepare Unit Test Plans.
Security coordinator of the project.
Tools Used
CICS, DB2, COBOL, JCL, Changeman, and Expediter
Hexaware Technologies Ltd. Project Leader – Banking and Finance
Project
Deutsche Leasing
Team Size
2
Client/Location
Germany / Chennai (Banking and Finance)
Period (Duration)
October 2002 to April 2003
Project Profile
Deutsche Leasing – Leading Financial and Banking services in the country. All mainframe applications to be Java enabled with Oracle as the back end.
Role
Analyze the current working of the Core Contract System along with the Global contract systems
Prepare Business Rules document
Prepare Use Case document
Tools Used
CICS, COBOL, JCL, Expediter.
Hexaware Technologies Ltd. Project Leader – Air Lines Domain
Project
Cruise System Maintenance
Team Size
10
Client/Location
Air Canada, Canada
Period (Duration)
March 2002 - Oct 2002
Project Profile
Air Canada provides international scheduled and chartered transportation for passengers and cargo. The project is related to the maintenance of the Cruise System which has On-line as well as Batch modes. Cruise has two subsystems one is flight-ops and In-flights. The scope of the project includes application study, programming, troubleshooting and documentation of the various requests (RFS’s) and trouble reports (TR’s) from the client. I was involved in following major Maintenance work.
Role
Perform Development Lifecycle activities such as Requirement analysis, Design, Coding, and Testing.
Peer Reviews
Tools Used
CICS, DB2, COBOL, JCL, TOTAL Endeavor, Expediter and QMF.
Syntel Software Ltd. Senior Software Engineer – Credit Card Domain
Project
American Express
Team Size
4
Client/Location
USA / Mumbai
Period (Duration)
Nov 2000 to Feb 2002
Project Profile
Major Credit card industry. Deals in Banking and Travel services too.
Role
In Charge of EIS (Executive Information Summary) system
KT of EIS applications to Offshore team members
24x7 Production Support from Offshore
Tools Used
IMS-DB COBOL, JCL, Endeavor, Expediter.
Syntel Software Ltd. Project Leader/Software Engineer - Credit Card
Project
American Express
Team Size
4
Client/Location
UK
Period (Duration)
Feb 2000 to Oct 2000
Project Profile
Largest Credit card industry. Deals in Banking services too. Three applications to be supported. 8 applications for production support.
Role
Knowledge of ESG (Establishment services group) application.
24x7 Production support from onsite for ESG
24x7 production support from offshore for ESG
Tools Used
DB2, Selcopy, Director. COBOL, JCL, Changeman, Expediter.
Syntel Software Ltd. Project Leader/Software Engineer – In House Billing
Project
Syntranet
Team Size
11
Client/Location
Syntel
Period (Duration)
Feb 1999 to Feb 2000
Project Profile
Prepare an in-house billing system for Syntellinc (Parent company situated in the US).
Role
Collect Requirements
Assignment of tasks
Co ordination with onsite/team members
Review activities.
Tools Used
Cold Fusion MS SQL Server.
Syntel Software Ltd. Software Engineer – Retain Domain
Project
Borders Group International
Team Size
23
Client/Location
USA
Period (Duration)
May 1998 to Feb 1999
Project Profile
Chain of retail Bookstore in the US. Apart from dealing in books they also deal in music and café. Approx 6 million LOC to be ‘Y2K’ enabled.
Role
Assign tasks to team members
Analysis of the system
All date related variables to be identified and documented
Co ordination with onsite / Offshore team members
Coding and testing
Review activities.
Tools Used
JCL, Cobol, VSAM, REXX and DB2
Syntel Software Ltd. Software Engineer – Retail Domain
Project
Dayton Hudson Corporation
Team Size
11
Client/Location
USA
Period (Duration)
April1997 to May 1998
Project Profile
DHC is one of the largest chains of retail stores in the USA. The Corporation has three major software applications: Mervyns, Target & DSD. The Client was offered an integrated solution-using Target as the Platform Standard. As Project Leader of the DHC CIF (interface group), a solution was delivered with the development of integrated interface programs and a database migration.
Role
Attribute Analysis of 3 system
Documentation of Common Attributes identified
Coordinating with onsite / Team members
Review activities.
Tools Used
JCL, Cobol, VSAM, and REXX
Lloyds Capital Services Ltd. Systems Analyst – IPO Domain
Project
Registrars & Transfers (In house)
Team Size
4
Client/Location
Lloyds Group of Industries
Period (Duration)
June 1996 to March 1997
Project Profile
Lloyd’s steels Industries are a major industry trading in steels and other metals. Any issues (Shares or Debuntures) by the company were handled by us.
Role
Client Requirements
Transfers
Divident/Interest Warrants
Reconciliation
Change of Address
Tools Used
Cobol
Self Employed - Business
Business Type
Trading in computer peripherals
Partners
2
Location
Andheri
Clients
Reliance Consultancy services Ltd, Lloyds Capital Services, Nostrum consultancy Services
Period
Nov 1982 to March 1996
Business Profile
Trading in computer ribbons and floppies. Also dealing in other computer parts on orders from clients.
Education / Certification
Bachelor of Science – Mumbai University – Chemistry as main subject.
Additional Training
Quality Assurance
Software Estimation
Countries Travelled
United Kingdom - Brighton
United States of America – Miami
Germany
Personal Details
Date of Birth : 04th May 1959
Sex : Male
E-mail address : ********@*******.***
Home Address : B3/20, Bijal, Evershine Nagar,
Malad (W), Mumbai, INDIA 400 064.
Telephone : +91-22-288***** (Home)
996**-***** or 976**-*****(Mob)
Visa Status
H1B valid until 2017.
References:
Name Company Name Contact Number
Mr. Prakash Bharadkar Syntel Software Limited 28290271 (O)
28420754 ®
Mr K. Kumar Tata Consultancy Services 56914815 ®
982**-***** (M)
Wilfred Ferrao Hexaware Technologies 55919537 (O)
982**-***** (M)
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