Front Office Manager
Resume:
RAJA DASGUPTA
Sector **, Faridabad
Land: +91-129-******* Mobile: +91-981*******
E Mail: ******@**********.***
Skype id: rajadg1
Elevated Profile Summary
An experienced professional speaker, progressive value creator and industry expert with experience in Industry collaboration, Branding & Marketing, Business operations, as well as conducting workshops in more than 600 Institutions & Corporates in India, Singapore, Australia, Indonesia, China, Vietnam and Middle East. An evangelist with 25 years of extensive global working experience in career building & enhancement, business transformation, innovation and customer experience in leading organizations like Oracle Corporations, NIIT Ltd, QAI (Quality Management Institute), Taj Group of Hotels and Modiluft Airlines. After a successful tenure in the diverse corporates, I have founded Studenting Era and GenZ360 to offer education services and Influencer Marketing & Social Commerce opportunities to youth. During my professional tenure, I have been conferred with 17 Indian and Global awards like Pacesetter, Innovation, Service Excellence, MVP (Most Valuable Player), Industry Excellence etc. which endorses my valuable contribution in the field of career building
& enhancement, business transformation, innovation and customer experience. Core Strength
• Leadership
• Business Communication & Negotiation
• Professional and Result Oriented
• Organizational Skills
• Effective Interpersonal Skills
Professional Skills
• Branding & Marketing – Creating a strategic road map.
• Industry Collaboration – Corporate and Global Alliances.
• Youth Engagement.
• Counseling & Training.
• Data Management & Analysis.
• Digital orientation.
EMPLOYMENT CHRONOLOGY
Organization – Studenting Era Pvt Limited (Studenting Era & GenZ360 App) Type of Business – Start up on Student services and Influencer Marketing. Duration - 3 years
Role – Co-founder
Functional Responsibilities – Profit Centre management, New product strategy & execution, Branding & Marketing.
Organization – Oracle India Pvt Ltd (Oracle Corporation) Type of Business – World’s largest enterprise Software & Hardware company. Duration - 13 years
Role – Head (Workforce Development Program in India) Functional Responsibilities – Leading the formal education business for Oracle University in India.
Organization – QAI Ltd
Type of Business – Consulting & Training company.
Duration – 10 months
Role – Vice President (Global Alliance & Skills Development) Functional Responsibilities – Managing global partner channels, regulatory bodies and evangelizing education footprints.
Organization – NIIT Ltd
Type of Business – Global Knowledge corporation.
Duration - 8 years
Role – Global Brand Management/Regional Head (Middle East & Southern Africa). Functional Responsibilities – Brand & Product strategy & management, Profit Center management, Managing global partner channels, Youth engagement & Counseling.
Organization – Modiluft Ltd
Type of Business – Domestic passenger Airline (Alliance with Lufthansa). Duration - 2 years
Role – Duty Management (Airport & Customer Service). Functional Responsibilities – Passenger Handling, Customer Service, Airport Management, Certified Load & Trim-sheet Manager.
Organization – Taj group of Hotels (India Hotel Company) Type of Business – 5 Star Luxury Hotel.
Duration - 2 years
Role – Front Office Executive/Business Centre & Travel Desk Manager. Functional Responsibilities – Gust Handling, Front Office operations & Reservations, Travel & Business Centre services.
SCHOOLING
NIIT Online Management Training Program
• Effective Interpersonal Communication Skills
• Global Business Etiquette
• Improving on Negotiating Skills
• Team Management and Leadership Skills
• Managing Conflicts
XLRI, Jamshedpur
• Product Management and Strategy
NIS SPARTA
• Sales and Marketing Management
NIIT Ltd
• Diploma in Systems Management
Institute of Modern Management, Kolkata
• Diploma in Travel and Hotel Management
Calcutta University
• Bachelor of Commerce
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