JOYCE WAIRIMU KIMANI

Date of Birth: February **, 1992

Nationality: Kenyan

Address: KUWAIT

Contact Number: +965********

Email: adet6m@r.postjobfree.com

CAREER SUMMARY

Highly focused, dependable and guest service oriented graduate who is committed to providing a quality, bespoke service second to none; seeking to secure a position in a challenging environment where I can utilize my skills and gain further experience focused on promoting mutual growth.

EDUCATIONAL BACKGROUND

2012-2014: Technical University of Kenya – Diploma in Business Administration

2006-2009: Kenya Certificate of Secondary Education

1998-2005: Kenya Certificate of Primary Education

QUALIFICATIONS

Diploma in Business Administration

Over 3 years of in-depth experience in customer service.

Excellent communicator in English, both oral and written.

Sound ability to work on my own initiative.

Dedicated and detail-oriented: high level of accuracy and strong attention to detail.

Demonstrated ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines.

Proficient use of Microsoft Office Application.

Ability to maintain confidentiality at all times.

Good interpersonal and relationship building skills.

High level of integrity and ability to work independently and as part of a professional team by understanding the needs of my peers.

EXPERIENCE PROFILE

Position: Housekeeping Attendant

Company: Grand hotel- Kuwait (2018)

DUTIES AND RESPONSIBILITIES

Ensure guest satisfaction by servicing, cleaning, and supplying restrooms in accordance with the requisite standards of welfare, care and excellence.

Notify managers concerning the need for major repairs or additions to building operating systems.

Deliver all soiled towels to the laundry and replace them with clean ones in the guests’ changing room.

Prepare spa lockers with amenities and supplies for arriving guests.

Requisition supplies and equipment, needed for cleaning and maintenance, by suggesting alternatives to the expensive brands in use.

Clean hotel floors by sweeping, mopping, scrubbing or vacuuming them with prescribed equipment and to the required standard.

Gather and dispose off trash in an environment friendly manner.

KEY ACCOMPLISHMENTS

Stayed under budget by reporting safety hazards which saved on costs.

Completed assignments in a timely and efficient manner.

Passed on my avid housekeeping knowledge to at least 5 housekeeping staff joining the team, to perform cleaning activities within and outside the hotel.

Participated in performance improvement activities, attending at least 10 staff meetings.

Position: Mobile Banking Teller

Company: Safaricom Limited, Kenya

Duration: 2012-2013

DUTIES AND RESPONSIBILITIES

Projected the image of the company by offering a friendly and professional reception to people coming into the establishment.

Assisted Clients to withdraw / deposit cash in their accounts.

Exercised discretion, judgment, and proposal about transaction problems and inquiries.

Recognized customers’ financial services requirements and cross sold services to meet those requirements.

Pro actively managed and built long-term relationships with customers and provided good after sales services.

Drove efforts in the branch to identify and implement a positive overall client experience.

Maintained, verified and balanced allocated cash drawer, including proper trial balancing all through the day.

Cross cultural experience, understanding and sensitivity.

KEY ACCOMPLISHMENT

Provided quick services which resulted in reduced waiting time for customers.

Successfully surpassed the monthly sales target of the company by up selling the products offered.

Trained 2 members of staff for the new branch in providing exceptional customer services.

Based on the feedback forms, I maintained positive working relationships with a portfolio of 100+ clients.

Monitored multiple membership accounts with 100 percent accuracy.

Utilized clarity, well-defined goals, and a positive work ethic to establish a spirited organizational culture throughout the company.

Position: Team Member

Company: Kentucky Fried Chicken (KFC), Kenya

Duration: 2011

DUTIES AND RESPONSIBILITIES

• Approached and took orders from the customer in a courteous, friendly and efficient manner.

• Demonstrated positive energy by handling customer complaints on the spot.

• Operated the cash register following correct cash handling and security procedures.

• Know restaurant shift goals and work to achieve them.

• Kept the designated work area, equipment, restaurant and restrooms clean and tidy.

• Demonstrated excellence by preparing and serving all products according to standards.

KEY ACCOMPLISHMENTS

Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.

Successfully multitasked while remaining professional and courteous in the fast paced environment.

I hereby confirm that the details shared above by me are true in all aspects.

Joyce Wairimu Kimani

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