Customer Service

TANISHA VINESH TYAGI

Introduction

I have been a globe trotter from the time I finished my graduation. I have been with a leading International Airline in India, for over 9 Years as Cabin Crew. It is a desire to join company as I would like to explore and develop the inner potential that I have as a cabin crew. Since I am a very people’s person, I have always enjoyed working. Key Skills and Strengths

I am a hardworking, loyal and dedicated individual who constantly strives to succeed. I also pride myself on my integrity and professionalism.

Excellent communication skills, both written and verbal, with the ability to liaise with people from diverse backgrounds.

A highly organised individual who can work with minimal direction. I have excellent time management skills and complete each task to a high standard.

I enjoy working in a team environment, but can also be relied upon to complete any task as an individual.

Significant aviation industry experience with the ability to ensure high standards of customer service are maintained at all times.

Educational Qualification

Graduation:

BACHELORS IN COMMERCE

THAKUR COLLEGE OF SCIENCE AND COMMERCE

Page 1 of 3

Carrier History

Cabin crew

– Kingfisher Airlines Pvt Ltd

I joined Kingfisher in the year 2009. Served there for a year but had to quit because of the company closure.

Saudi Arabian Airlines

After Kingfisher I moved forward in my carrier by joining Saudi Arabian Airlines for a year and a half

Emirates Airlines

Have been serving Emirates Airlines since over 7 years now . It’s been over seven years since I have been flying international. My job profile involved

Following the service procedure designed by the airline and satisfying passenger needs.

Making announcements in English, Hindi and bengali was also involved.

Passenger safety is the most important job function.

I am trained to understand and anticipate passenger needs.

I have worked in First, Business and Economy class.

I have been trained for the elaborate first class and business class service procedure. I have been flight safety trained on Boeing 777- 300, 777- 200, Airbus 380, 321, 320, 319 and Embraer. I have got annually trained for emergency landing and ditching situations in a live environment. I have also got trained for fire fighting situations and have been thoroughly trained on first aid situations arising onboard. In my seven years of experience I have got trained for understanding different kinds of dangerous goods and the security threats. Silgate Solution Pvt. Ltd.

I joined Silgate Solution services in 2007, along with my graduation in commerce. I worked as a customer support associate for almost 2 yrs. My job profile involved

Dealing with Canadian and American customers.

It was a very customer oriented job, wherein solving customer problems were of utmost importance.

I dealt with customers with mortgage issues and it was in my job to solve the issues and retain the customer.

Languages and Skills

Page 2 of 3

English: Fluent reading, written and spoken

Bengali: Fluent reading, written and spoken

Hindi: Fluent reading, written and spoken

Personal Details

Contact Number 009***********

E –mail Id ******************@*****.***

Sex Female

Marital Status Single

Native language Hindi

Height 164 cm

Weight 58 Kg

Passport Details No- Z4907190, expiry – 2028

Nationality Indian (UAE RESIDENT)

Personal Interest

I enjoy travelling, when I am not on duty I like to travel with family and friends to different countries.

I enjoy playing guitar as and when I get time.

When I get time at home I thoroughly enjoy cooking. Declaration

I hereby, declare that the information furnished above is authentic and complete to the best of my knowledge and belief.

Place: Mumbai, Maharashtra Tanisha Vinesh Tyagi.

Page 3 of 3

Contact this candidate