Manager Sales

Naima Khales-Berryane

Orlando FL – phone: 407-***-**** – email: *******@*****.***

CORE COMPENTENCIES:

• Proven track record as competent manager with 20 years of FIT operations and contracting experience in the tourism and hospitality industry

• Excellent USA product and services knowledge as well as Disney industry know-how

• Strong relationship builder, and highly organized with excellent communication skills

• Dedicated team player, committed to providing high-quality support, and excellent problem-solving skills within all organizational levels

PROFESSIONAL EXPERIENCE:

Coach Tours Department Meeting Point North America

2015- 2020 Orlando, FL

• Negotiate tour series rates with suppliers, mainly in the US West Coast, East and West Canada

• Prepare the Tour Series Costing.

• Developed and maintained strong relationships with suppliers

• Went to trade shows and represented company

Senior Yield Analyst

• Investigate inventory issues, provide and implement solutions and measure results

• Work in concert with regional team to proactively increase occupancy and optimization of inventory

• Monitor market volatility by region and makes recommendations for highest and best use of inventory for all booking windows, and implements strategy with teams

• Actively inform management to sub-optimal practices wherever observed and take action to correct issues

• Produces monthly analytical inventory reports on yield activity and provides analytical feedback

Senior Executive in Operations GTA

2013 - 2015 Orlando, FL

• Solely responsible of handling all Disney products including Disney Cruises worldwide

• Developed and maintained excellent relationships with Disney wholesale managers in order to receive best possible conditions for our clients

• Handled reservations for ground transportation, services and shows for worldwide clientele

• Built excellent relationships with other theme park wholesale teams, such as with Universal Orlando and SeaWorld Orlando to provide superb guests experiences as well as deal with any issues on a daily basis

Account Manager AlliedTPro

2001 - 2013 Orlando, FL

• Managed UK accounts with $33 million yearly revenue by providing operational support to international travel clients for US market share

• Maintained excellent productive relationships with major international clients and worked closely with cross-lateral departments, such as Sales, Marketing and Sourcing to ensure smooth and reliable day-to-day operations

• Handled and resolved all troubleshooting reservation concerns with clients, agents, as well as suppliers promptly and professionally

• Conducted hotel research, and coordinated with guests in a timely manner

• Provided guests with excellent information, services and responses related to general inquiries about USA product

• Negotiated solutions to challenges with hotels and suppliers

Naima Khales-Berryane

Orlando FL – phone: 407-***-**** – email: *******@*****.***

Contracting Manager for Destination Services TPRO

1994 - 2000 Orlando, FL

• Successfully negotiated rates for destination services, mainly in Florida

• In charge of contract execution and ongoing communication with suppliers

• Operated various reservation systems for contract data entry

Disney Specialist Walt Disney

1990 - 1994 Orlando, FL

• Provided ticket rates and Disney information to various clients in European markets

• Facilitated guest vacation planning and operated multiple computer systems/databases

based upon the needs of the guest

• Conducted market research and product analysis in order to drive up sales and maximize revenue by up-selling

EDUCATION:

Bachelor of Arts English and French Literature - University of Casablanca, Morocco

Bachelor of Criminal Justice FAMU College of Law – Expected Graduation: May 2016

ADDITIONAL SKILLS:

• Fluent in English, French and Arabic – excellent verbal and written skills

• Microsoft Office (Word, Excel, and PowerPoint)

• Excellent multi-tasking abilities

• Trained in Wholesale and POS Software ( ACRS, Kobra, and GTS WBS)

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