Customer Service

ABASIAMA UDOH SUNDAY

+*** 810-***-**** ****************@*****.***

Ikorodu, Lagos State, Nigeria

http://www.linkedin.com/in/abasama-sunday-0b34a1143 PROFILE SUMMARY

Result-oriented Administrative and Customer Service Officer with knowledge and skills in coordinating office management and special projects with a high degree of efficiency. Proven track record of enhancing the customer experience and improving retention through knowledge, patience, and understanding. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Displays outstanding ability to plan, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals. Proficient in CRM Software (Pipe drive and Salesforce). CORE COMPETENCIES

• Administrative Management

• Customer Satisfaction

• Reporting and Documentation

• Customer Service

• Project Management

• Data Analysis

• Monitoring and Evaluation

• Effective Communication

• Problem Solving

• Extension Management

• Business Analysis

• Teamwork

PROFESSIONAL EXPERIENCE

Client Relationship Strategist – Sustainable Development Goals (SDGs), Edo 2019 - 2020

• Approached and liaised with over 20 schools and stakeholders to facilitate a community development program targeted at providing pads for 500 girls in a village in Edo state.

• Worked with a team to raise funds for a community development program.

• Contributed to the elimination and reduction of issues that affect young and growing girls through advocacy, research and effective interventions.

• Participated and assisted in conducting various empowerment programs by working with community leaders and community organizations.

• Provided overall strategic and operational leadership in program implementation.

• Communicated and collaboratively assisted with administration of grants, initiatives, and programs. Extension Agent/Agribusiness Management Intern – Community Based Farming Scheme (COBFAS FUNAAB) 2017 - 2018

• Engaged in agriculture and natural resources programs work with farmers, ranchers and communities to improve productivity while protecting the environment.

• Handled and resolved over 200 client complaints.

• Made deductive financial decisions that aided the establishment of another source of income for the organization.

• Worked with a team to provide information to over 100 farmers on new innovations.

• Attended to client (farmers) complaints on innovations and modernized farming techniques.

• Worked with a team in the management of a poultry bird enterprise of over 1000 birds.

• Managed an arable crop farm from cultivation to point of sales. EDUCATION

• B. Agric in Agricultural Extension and Rural Development – Federal University of Agriculture, Abeokuta 2019 TRAINING

• Customer Relationship Management (CRM) – Benitel Resources Inc, Edo 2020

• Project Management Programme (PMP) – Utiva Inc 2018 GENERAL SKILLS

• Demonstrated ability to work and perform at the highest standards in complex and demanding environments.

• Excellent ethics, hardworking, focus minded and sound organizational ability.

• Flexible to change with excellent planning and execution skills and works well within the constraints of tight deadlines.

• Leveraged interpersonal communication strengths to establish rapport and build trust with clients.

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