Practice Manager

Amanda Frascatore

***** * ***** ** *** **** Scottsdale, AZ 85259, ************@*****.***

Summary of Qualifications

** ***** ** ******** ******* experience, with a strong track-record of consistently exceeding evaluations.

Strong background in managing both a team and individuals.

Heavy financial/accounting background

Self-starter with ability to multitask.

Exceptional administration and organizational skills.

Superior communication abilities in both a team atmosphere and inter-personal.

Professional Experience:

Daniel C. Sluyk DDS Family Dentistry Scottsdale, AZ January 2018-Present

Practice Manager

Dental/Healthcare

Recent merge with another dental practice, coming up with new policies/procedures for the office and team, training new staff, setting monthly/quarterly/yearly goals with the doctor and keeping team on track by setting daily production/collections goals and keeping staff accountable, accounts receivable/payable, sending timely claims, heavy treatment presentation focusing on full mouth rehabs, hybrid dentures (est 35k per case) and cosmetic treatment in the operatory (focusing as much as possible on same day treatment) or in our private consult room. (current treatment acceptance tracker is at 90% approval).

Pristine Dental Scottsdale, AZ December 2017-January 2018

Practice Manager

Dental/Healthcare

Start up company: set up systems; employee handbook; osha/cpr training; ordered all office supplies for front and back office; made sure we were in regulation with hipaa, labor board posters, emergency kit, dental equipment and policies and procedures; helped with marketing sending out postcard mailers for our new practice; insurance verification, claims and posting checks; credentialing the doctors with all PPO insurance plans; set up training for the office with surrounding reps for dentrix, dexus, pano, sonicare, laser demo, invisalign and third party confirming-Practice Mojo-;worked with IT to make sure all operatories, front office and server were backed up and synced with dentrix and pano; created forms for the office: consent, insurance breakdown, post op/treatment/financial consent forms etc; held several team meetings to train staff on new policies; created campaigns and promotions for the office to target new patients; delegated working interviews and assist with hiring new staff.

Alameda Dental Care Tempe, AZ October 2016-December 2017

Treatment Coordinator/Financial Coordinator Assistant

Dental/Healthcare

Worked side by side with financial coordinator/office manager to learn new financial reports, allocating accounts, Transworld, internal excel reports for tracking collections/sending statements and dealing primarily with incoming/outgoing of all money, heavy insurance follow ups, credentialing and handling of invoices for the business.

Villago Family Dental Casa Grande, AZ August 2016-October 2016

Office Manager

Dental/ Healthcare

Morning team huddle, Monday regional conference calls to discuss production/collections with all AZ offices/office managers, monthly manager meetings, accounts payable/receivable, statements/posting checks, month end reports, aging reports, training the team on new policies/procedures and holding them accountable, motivating staff on keeping production/collection goals up, implementation on contests/campaigns for the office

Scottsdale Precision Dentistry Scottsdale, AZ June 2016-August 2016

Office Manager

Dental/ Healthcare

High assistance with converting/merging from a three doctor office to a single doctor office, implementation of policies and procedures, hiring/firing of new staff, treatment coordinator/presenter with high closing rate, insurance aging reports, sending statements and posting insurance checks, accounts payable/receivable, lead morning huddle meetings, payroll, month end reports, ordering supplies, handling office accounts/billing, recare/treatment calls, newsletter/campaign preparation, organization of record keeping

Alameda Dental Care Tempe, AZ March 2013-June 2016

Treatment Coordinator/Front Office Lead & Trainer

Dental/ Healthcare

Heavy inbound/outbound calls averaging 10 new patient calls per day/60+ added new patients per month, treatment planning and presentation with cases, head marketing promotional employee for all ortho cases with high acceptance rate. Assistant to office manager regarding aging reports, outstanding claims, preparing/sending appeals, accounts receivable/payable, posting and conducting Dentrix statements and excel spreadsheets. Lead morning huddles, Front office lead to help delegate duties and train new staff. Dental Seminars/workshops discussing denture hybrid cases, team building and continued education including Vegas Seminar in July 2013.

Fidelity National Title Agency Tempe, AZ May 2012- March 2013

Commercial Escrow Assistant to VP/Residential Escrow Processor

Real Estate/ Finance

Communicate and assist with brokers, attorneys and business professionals on the purchase of a commercial/residential property to transfer title. Hold and set up financial accounts for earnest deposits. Facilitate all accounting. Staying up to date on all state laws and business regulations to make sure each transaction is in compliance. Certified Notary. Maintain all incoming/outgoing mail/heavy emails, supplies, and incoming calls.

Edward Jones Investments Gilbert, Arizona August 2011- March 2012

Branch Office Administrator

Office Manager/ Finance

Inbound/Outbound calls re: customer retirement accounts, assisted clients in trade placing, account deposits/transfers, reviewed/issued audits on account information and processes, performed queries in multiple databases, adhered to government monetary regulations and awarded “Customer Service Associate of the Quarter in 2011.” Neighborhood mapping of potential business opportunities, preparation of town hall presentations with business associates/clients and aided with mortgage/ financial campaigns.

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