F&B supervisor

Experience

F&B Supervisor Jan **** to Present

Millennium Hotel AL Barsha – Dubai UAE

Successfully opening multi outlets during re-opening.

Managing and handling multi outlets:

- HOC Restaurant: 187 seats

- Moroccan Kitchen Restaurant: 86 seats

- Lobby Lounge: 35 seats

- Room Dinning: 408 rooms

Ensure a smooth operation exists in assigned area, including staffing, inventory, quality insurance and guests service.

Analysis and recognize deficiencies and provide solutions to achieve desired results.

Handling guest complaints and taking the feedback from each guest.

Allocated staff with tasks and making the schedule as the operation needs.

Ensure that the staffs are aware about any new promotions and have knowledge about the area where the hotel is located.

Check all the F&B equipment according to the delivery notes from the supplier.

Maintain training program for department for new hires.

Sending daily operation report and revenue to F&B manager.

Doing the sales blitz with sales team.

F&B Captain Mai 2018 to Dec 2019

Intercontinental Hotel Festival City – Dubai UAE

Setting up tables according to fine dining standard.

In-depth explanation of the menu – taking and serving the orders.

Education

Private Hotel Industry Institute: Diploma (2014-2016) Secondary Level School: High School Diploma (2005-2006) HAFID LAMRANI

F&B SUPERVISOR

A b o u t M e

Energetic, Ambitious, Highly Motivated,

Flexible, Results-Oriented, Team Player,

Excellent Communicator & Goal Getter.

C o n t a c t s

Nationality: Moroccan

Current Location: Dubai, UAE

Mobile Number: +971-**-***-****

E-mail address: *************@*****.***

Skype: hl.lamrani

Language

Arabic: Native

English: Fluent

French: Intermediate

S y s t e m

Micros, touché

FMC, Adaco

Opera

References

Available on request.

Daily cashiering and sending daily report to F&B Manager.

Ordering items from the store as per operation needs.

Checking the store and expired items.

WAITER Nov 2016 to Apr 2018

Novotel & Adagio Al Bustan – Abu Dhabi UAE

Room dinning order taker.

To maintain good communication between the room service and kitchen.

Preparing the trolley and tray set-up according to the order.

Delivering and serving the orders to the rooms.

Reporting to supervisor or manager if there’s any complaint or feedback from the guest.

Checking the door knob menu every morning.

Ordering items from the store as per operation needs.

Handling A VIP section in Lebanon night club (Gemayze) 2 days in a week .

WAITER Mai 2016 to Aug 2016

Baker’s Boy – Doha Qatar

Setting up tables according to the restaurant standard.

In-depth explanation of the menu, taking and serving the orders.

Taking the payment from the guests.

Checking and refilling the store.

WAITER - Training Dec 2015 to Apr 2016

Hotel Sahrai – Fez Morocco

Setting up tables according to the restaurant standard.

Serving the food and drinks order.

Checking and refilling the store.

Certifications

-EFST Certificate: (essential food safety training).

-Accor HI5 Reward certificate: (online guest feedback for exemplary service).

-IHG Certificate of achievement: (winning ways star).

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