Employee Relations Resources Manager

Patti Kerns

**** ********* ***** *******, ** ****7 719-***-**** *********@*****.***

Human Resources Manager

As a knowledgeable and enthusiastic Human Resources Manager with over 16 years experience, I seek to bring my skills and abilities to add value to your organization. I offer high level expertise in process improvement and people management with the abilities to initiate positive changes and steer the organization in new and more productive direction. My key competencies include:

Legal Compliance Issues

Employee Relations

Recruiting/Strategic Planning

Policy Administration

Training and Development

Professional Experience

CAITO FOODS, LLC

HR Business Partner, April 2015 – Present

Ensure compliance with all employment laws, regulations, procedures, and processes

Conducts investigations and identifies the issue and parties involved and provide a through and accurate investigation report with appropriate recommendation(s)

Full cycle recruiting, partner with Operations to determine hiring requirements and staffing pars

Prepare offer letters and new hire packages

Administer all levels of discipline up to and including termination

Accurate administration of company policies and procedures, to include compliance to OFCCP

XEROX BUSINESS CENTER

Recruiter, October 2014 – March 2015

O’CHARLEY’S INC (DIVISION OF ABRH) — Nashville, TN

Regional HR Manager, March 2011 – 2014

Manage employee relations, performance, succession planning, grievance and disciplinary employment law, recruitment and payroll according to organizational protocol.

Significantly reduce overall EEOC charges through the implementation of effective new processes.

Support 10 Operation Directors and 1 RVP in managing employee relations, HR issues and staffing for up to 80 locations.

Manage applicant tracking system to discover the most qualified candidates.

Maintain total compliance with all corporate and government regulations.

Audit and investigate HR processes, including staff files, ensuring that all issues are properly documented, analyzed and resolved.

Advise and consult on disciplinary, performance capability and conducted issues with managers.

CRACKER BARREL OLD COUNTRY STORE — Nashville, TN

Regional Management Recruiter, April 1998 – March 2010

Managed overall strategic staffing plan, including sourcing, interviewing, background checks, and final negotiations for 65 locations of a Restaurant and Retail chain.

Improved and conducted instructional seminars, decreasing employee turnover in training.

Travelled extensively to states west of the Mississippi to direct staffing for Restaurant and Retail locations with five management-level positions.

Oversaw training functions for managers and staff, resulting in fewer complaints.

Coordinated manpower planning to support staff training and lower turnover.

Identified potential candidates for management opportunities and presented these findings to District Managers.

Educated operations partners on recruiting, interviewing, retention and best practices to improve overall operational quality.

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