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Manager Front Office

Location:
Silver Spring, MD
Posted:
July 23, 2020

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Resume:

Professional Experience

Accomplished professional with extensive hospitality and real estate experience. Ability to leverage an in-depth understanding of diverse markets. Assessing properties needs for future capital allocation with the goal to extend the asset useful life. Business development and improving properties performance are my strengths. Qualifications include:

* Leadership * Financial knowledge of OSE, capital, labor

* Relationship Management * Cost and expense analysis - P&L

* Development and Market Analysis * Team Building and evaluation of effectiveness

* Enjoy learning, adaptable

* Hotel infrastructure

Vice President, Asset Management December 2014 - present

BRE Hotels and Resorts

Manage 25-35 assets in the portfolio with a $1.6B value, generating 40% of RLJ portfolio EBITDA, $470M in revenue, $214M in GOP, RevPar $128.55.

Officed remotely from my house and traveled several times a month to my hotels. Visits included touring property to insure preventive maintenance was completed, housekeeping standards were maintained, reviewed financials, guest satisfaction scores and created action plan for improvement where needed, reviewed sale pace and action plans and provided guidance or suggestions as needed

Interface and work with 15 management company representatives to achieve hotel revenue, guest satisfaction and quality goals

Review and approve approximately $2.1M in unbudgeted emergency capital requests, $48M in annual capital projects

Responsible for tracking and reporting the performance metrics monthly to CEO, CFO and senior team

Track market data and events impacting the portfolio, send leads to hotels, in-depth review of revenue management and sales and marketing strategies

Markets – New York, NY, DC Metro, Austin, TX, Houston, TX, San Antonio, TX, Pittsburgh, PA, Indianapolis, IN, Louisville, KY, Tampa, FL

Senior Director, Asset Management April 2007 – December 2014

RLJ Lodging Trust

Manage 35-45 assets in the portfolio with a $1.6B value, generating 40% of RLJ portfolio EBITDA, $470M in revenue, $214M in GOP, RevPar $128.55.

Officed remotely from my house and traveled several times a month to my hotels.

Interface and work with 15 management company representatives to achieve hotel goals

Review and approve approximately $2.1M in unbudgeted emergency capital requests, $48M in annual capital projects

Responsible for tracking and reporting the performance metrics monthly to CEO, CFO and senior team

Track market data and events impacting the portfolio, send leads to hotels, in-depth review of revenue management and sales and marketing strategies

Markets – New York, NY, DC Metro, Austin, TX, Houston, TX, San Antonio, TX, Pittsburgh, PA, Indianapolis, IN, Louisville, KY, Tampa, FL

General Manager, Pyramid Hotels Jan 2006 – Apr 2007

Hilton Hotel and Conference Center Rockville, MD

300 room hotel, 20,000 square feet of meeting space generating $15M in room revenue and $6M in Food and Beverage revenue annually; insured compliance with IACC standards

Held 170 person team accountable to sales, profitability and service performance to budget and brand standard

Directed the sales and revenue management teams to maintain revenue goals, maximize meeting room and food and beverage goals

Development of Annual Business Plan and Budget

Managed a $15M full renovation of the hotel and rebranding from Doubletree to Hilton brand

General Manager, Hilton Worldwide-Pyramid Hotels

Doubletree Hotel Metairie, LA Aug 2006 – Dec 2006

Interim General Manager until sale to Pyramid Hotels was complete September 2005

Maintained safety of 9 staff members and 223 guests during Hurricane Katrina, provided three meals daily with no power for three days, coordinated the evacuation with Hilton Worldwide

Set up call system to track the team members in the aftermath of the storm

Worked with remediation team and began process of re-branding to Marriott with management team

General Manager, Hilton Worldwide

Hilton Suites Brentwood, TN

General Manager of a 203 room all-suite hotel Jun 1999 – Jun 2005

Winner, Best Overall Performance and Best Overall Guest Loyalty

Implemented brand change to full service food and beverage operation

Performed direct sales and local account maintenance

Worked with corporate during sale and conversion to franchise of hotel

Hilton Washington DC – Executive Assistant Manager Hilton Worldwide Dec 1997 – Jun 1999

Hilton Miami Airport – Director of Front Office Hilton Worldwide Jun 1997 – Nov 1997

Innisbrook Resort – Director of Front Office Hilton Worldwide Jan 1995 – May 1997

Capital Hilton – Director of Front Office Hilton Worldwide 1993 – 1994

Renaissance East Brunswick – Assistant General Manager/General Manager Ramada Renaissance 1991 – 1993

Education and Certifications

Bachelors of Science, University of Maryland University College

Cornell certificate – Hotel Real Estate Investments & Asset Management

7 Habits

Harassment Free Workplace

Managing Legally

Internal Controls/SOX

References

Mr. Mark Workman

Executive Vice President, Select Service

BRE Hotels & Resorts

630-***-****

Mr. Walter Connor

VP of Operations

Interstate Hotels and Resorts

302-***-****



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