Manager Front Office
Resume:
Professional Experience
Accomplished professional with extensive hospitality and real estate experience. Ability to leverage an in-depth understanding of diverse markets. Assessing properties needs for future capital allocation with the goal to extend the asset useful life. Business development and improving properties performance are my strengths. Qualifications include:
* Leadership * Financial knowledge of OSE, capital, labor
* Relationship Management * Cost and expense analysis - P&L
* Development and Market Analysis * Team Building and evaluation of effectiveness
* Enjoy learning, adaptable
* Hotel infrastructure
Vice President, Asset Management December 2014 - present
BRE Hotels and Resorts
Manage 25-35 assets in the portfolio with a $1.6B value, generating 40% of RLJ portfolio EBITDA, $470M in revenue, $214M in GOP, RevPar $128.55.
Officed remotely from my house and traveled several times a month to my hotels. Visits included touring property to insure preventive maintenance was completed, housekeeping standards were maintained, reviewed financials, guest satisfaction scores and created action plan for improvement where needed, reviewed sale pace and action plans and provided guidance or suggestions as needed
Interface and work with 15 management company representatives to achieve hotel revenue, guest satisfaction and quality goals
Review and approve approximately $2.1M in unbudgeted emergency capital requests, $48M in annual capital projects
Responsible for tracking and reporting the performance metrics monthly to CEO, CFO and senior team
Track market data and events impacting the portfolio, send leads to hotels, in-depth review of revenue management and sales and marketing strategies
Markets – New York, NY, DC Metro, Austin, TX, Houston, TX, San Antonio, TX, Pittsburgh, PA, Indianapolis, IN, Louisville, KY, Tampa, FL
Senior Director, Asset Management April 2007 – December 2014
RLJ Lodging Trust
Manage 35-45 assets in the portfolio with a $1.6B value, generating 40% of RLJ portfolio EBITDA, $470M in revenue, $214M in GOP, RevPar $128.55.
Officed remotely from my house and traveled several times a month to my hotels.
Interface and work with 15 management company representatives to achieve hotel goals
Review and approve approximately $2.1M in unbudgeted emergency capital requests, $48M in annual capital projects
Responsible for tracking and reporting the performance metrics monthly to CEO, CFO and senior team
Track market data and events impacting the portfolio, send leads to hotels, in-depth review of revenue management and sales and marketing strategies
Markets – New York, NY, DC Metro, Austin, TX, Houston, TX, San Antonio, TX, Pittsburgh, PA, Indianapolis, IN, Louisville, KY, Tampa, FL
General Manager, Pyramid Hotels Jan 2006 – Apr 2007
Hilton Hotel and Conference Center Rockville, MD
300 room hotel, 20,000 square feet of meeting space generating $15M in room revenue and $6M in Food and Beverage revenue annually; insured compliance with IACC standards
Held 170 person team accountable to sales, profitability and service performance to budget and brand standard
Directed the sales and revenue management teams to maintain revenue goals, maximize meeting room and food and beverage goals
Development of Annual Business Plan and Budget
Managed a $15M full renovation of the hotel and rebranding from Doubletree to Hilton brand
General Manager, Hilton Worldwide-Pyramid Hotels
Doubletree Hotel Metairie, LA Aug 2006 – Dec 2006
Interim General Manager until sale to Pyramid Hotels was complete September 2005
Maintained safety of 9 staff members and 223 guests during Hurricane Katrina, provided three meals daily with no power for three days, coordinated the evacuation with Hilton Worldwide
Set up call system to track the team members in the aftermath of the storm
Worked with remediation team and began process of re-branding to Marriott with management team
General Manager, Hilton Worldwide
Hilton Suites Brentwood, TN
General Manager of a 203 room all-suite hotel Jun 1999 – Jun 2005
Winner, Best Overall Performance and Best Overall Guest Loyalty
Implemented brand change to full service food and beverage operation
Performed direct sales and local account maintenance
Worked with corporate during sale and conversion to franchise of hotel
Hilton Washington DC – Executive Assistant Manager Hilton Worldwide Dec 1997 – Jun 1999
Hilton Miami Airport – Director of Front Office Hilton Worldwide Jun 1997 – Nov 1997
Innisbrook Resort – Director of Front Office Hilton Worldwide Jan 1995 – May 1997
Capital Hilton – Director of Front Office Hilton Worldwide 1993 – 1994
Renaissance East Brunswick – Assistant General Manager/General Manager Ramada Renaissance 1991 – 1993
Education and Certifications
Bachelors of Science, University of Maryland University College
Cornell certificate – Hotel Real Estate Investments & Asset Management
7 Habits
Harassment Free Workplace
Managing Legally
Internal Controls/SOX
References
Mr. Mark Workman
Executive Vice President, Select Service
BRE Hotels & Resorts
Mr. Walter Connor
VP of Operations
Interstate Hotels and Resorts
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