Service Customer

MIKE J. DOMINGO

Current Address: Al Hili, Al Ain, UAE

Contact Number: 058*******

Email Address: *************@*****.*** & *********@*****.***

Objectives:

To seek a position in Captain, Order Taker, Waiter, Hospitality, Food & Beverage, Customer Service and

Sales Associate with a reputed organization in order to utilize my skills, expertise and experience for the growth & prosperity of the organization to the optimum level as well as facilitate career & professional growth.

Skills:

Accurately and efficiently recorded customer orders.

Provided a friendly, courteous and helpful atmosphere to customer guest.

Noticed the manager of customer complaints in a timely fashion.

Ensured that all the tables are prepared and set before opening.

Knowledgeable of basic restaurants book keeping skills such as balancing cash drawers and

receipts.

Analyzed customer complaints and feedback for constant improvements

Work Experience:

Hili Rayhaan by Rotana

Al Ain, UAE

Room Service In-charge/Room Service Order Taker

October 2017- May 12, 2020

Responsible for answering all telephone calls and prioritizing said calls.

Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.

Knowledgeable of all services, facilities and products offered by the hotel.

Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.

Display excellent conversation skills and selling techniques at all times.

Pay attention to guest orders, and know the menu thoroughly.

Write down all information’s clearly. Highlight special requests.

Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.

Room Service- All Day Dinning Waiter

April 2015- September 2017

Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

Greet and seat customers and serve them in a professional, discreet and personalized way

Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

Consistently monitor quality of food & beverage being served

Practice good customer relations and attend to customer complaints / queries satisfactorily

Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)

Ensure minimum wastage, breakage and spoilage

Actively use up selling techniques to exceed guest expectations and increase revenue.

Room Service Mini Bar Attendant

March 2014- March 2015

Authorized to enter in all guest rooms pertaining to Mini bar at any given point of time.

Maintain, track and complete daily worksheet of mini bar stock.

Responsible for maintaining the Mini bar Pantry in terms of par stock, stacking and cleanliness.

Maintain and complete assigned floors and rooms requesting Mini-Bar service.

Maintain the highest level of customer service and display professionalism at all times.

Follows all required safety and standard operating procedures.

Ensure all duties found in the refreshment center inspection/attendant evaluation checklist are followed including completing assigned floors, cleanliness of assigned mini-bars, menus are present, inventory is complete, and refill reports are accurately filled out.

Knowledge of Point of sale (POS) systems, Handheld POS, inventory and store requisition software and reporting tools.

Gaisano Capital Merchandizer

Roxas City, Philippines

May – November 2013

Planning and developing merchandizing strategies.

Analyzing sales figures, customers reactions and market trends to anticipate product needs.

Collaborating with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales.

Maximize customer interest and sales levels by displaying products appropriately.

Build constructive customer relationships and team with channel partners to build pipelineand close deals.

National Statistics Office Philippines (NSO)

Roxas City, Capiz, Philippines

Field Supervisor

Coordinate and supervise all enumeration activities in the EA during the data collection process with survey households,

Monitor, check, and assess the quality of the work of the enumerators, and review the questionnaires for completeness, consistency, and accuracy.

Oversee the concurrent data entry effort in the field, and ensure that the errors identified by the data entry application are corrected prior to departing from a given EA,

Assist the enumerators in the collection of anthropometric data from children less than 5 years old,

Monitor the condition of survey equipment assigned to the enumerators and the data entry operator,

Collect information from knowledgeable community members using the Community Questionnaire, and Review all supplementary material sent from the NSO Headquarters (including manual updates and clarifications concerning technical or logistical issues) with the field staff in a timely manner.

EDUCATIONAL ATTAINMENT:

Tertiary: Filamer Christian University

Course: Bachelor of Science in Computer Studies

Roxas City, Capiz, Philippines

2009-2013

PERSONAL BACKGROUND:

Nationality: Filipino

Gender: Male

Birth date: 13 March 1992

Marital Status: Single

Visa Status: Visit Visa

PERSONAL DECLARATION:

I do hereby declare that the above-mentioned information is true to the best of my knowledge and belief. Future I am sure that if a chance is given to me to serve in our esteemed organization. I will give my full efforts towards the betterment.

Mike J. Domingo

Contact this candidate