Front Desk Agent

Certified Software Tester & Hospitality

Professional

Experience: 9 years

Available: Immediately

Location: Lagos

Mariam Adeyinka

Ojo

I worked as a teacher between 2011 to 2013 and this experience greatly improved my communication skills. In 2013, I started working as a hospitality professional with Genesis Sojourners. I was a front desk officer at this organization until 2014.

I had an opportunity to work as a front desk agent with Intercontinental Lagos until 2018 when I decided to try a different path and went into Information Technology.

I started training as a software tester, got an internship with London School of Information Technology in 2018 and got my ISTQB certification in Software Testing 2019.

About Me

Leventies Food and Beverage

Volunteer, internship Quality Control Assistant

Lagos, Nigeria

2006-07-01 2006-09-01

• Assisting on food quality test

• Supervision of factory workers

Quatob High School

Mid level Teacher

Lagos, Nigeria

2012-03-01 2012-12-01

• Sets, marks, record class assignments and tests and examination scripts promptly

• Teaches Biology and Home Economics to Senior Secondary Students

Great Richards Int’l School

Mid level Primary School Teacher

Lagos, Nigeria

2013-01-01 2013-05-01

• Teaches pupils Mathematics and Social Studies

• Sets, marks, record class assignments and tests and examination scripts

Genesis Sojourners Limited

Mid level Front Desk Officer

Lagos, Nigeria

2013-05-01 2014-07-01

• Administering all operations of the front desk office including guest relations and concierge service

• Maintaining records of room inventory for the facility and ensuring an optimal level of customer satisfaction

Intercontinental Lagos

Mid level Front Desk Agent

Lagos, Nigeria

2014-07-01 2018-09-01

• Registers guests and assigns rooms.

• Accommodates special requests whenever possible.

• Assists in pre-registration and blocking of rooms for reservations. Work Experience

• Assists in pre-registration and blocking of rooms for reservations.

• Understands room status and room status tracking.

• Presents options and alternatives to guests and offers assistance in making choices.

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

• Knows the location and types of available rooms as well as the activities and services of the property.

• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.

• Knows how to use front office equipment.

• Process guest check-outs.

• Performing cashier related functions like posting charges to guest accounts, raising paid outs, currency exchange.

• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

• Uses proper telephone etiquette.

• Reads the pass-on log and bulletin board daily

• Reports any unusual occurrences or requests to the manager or assistant manager.

• Knows all safety and emergency procedures.

• Maintains the cleanliness and neatness of the front desk area.

• Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. London School of Information Technology

Graduate trainee Trainee Test Analyst

Lagos, Nigeria

2018-10-01 2019-03-01

Practical Hands-on training covering the following

• Developed Test Plan for Systems Integration

• Reviewed Requirements documentation, Functional Specification to design and create test conditions, test cases and test scripts

• Planned, scheduled and prioritised tests for execution

• Test execution and defect resolution and creation of Test reports

• System Integration Testing

• User Acceptance Testing

• Risk Based Testing by Identification of priorities, risks and dependencies

• Developed Traceability Matrix for Systems Integration Testing level

• Produced test scripts for Systems Integration Testing Level

• Test Execution on Systems Integration and User Acceptance Testing Levels

• Logged test results

• Identified test data requirements and prepared test data for System Integration Testing

• Daily Progress reports to the Test Manager

• Prioritised defects while ensuring all issues were addressed in the development lifecycle to resolution

• Hands-on testing and defect tracking reporting and verification Tools/Methodologies used: V-Model, In-House Defect Tracker, MS Office

LSIT Consulting Limited

Senior level Software/QA Test Analyst

Lagos, Nigeria

2019-03-01 Currently working here

• Developed the Detailed Test Plans for System Integration Testing and User Acceptance Testing Levels

• Developed the Traceability Matrices for System Integration Testing and User Acceptance Testing Levels

• Developed Test Estimate for System Integration Testing and User Acceptance Testing Levels

• Developed Quality Test Scripts for System Integration Testing and User Acceptance Testing Levels

• Performed Manual Test Execution at System Integration Testing Level and supported this on User Acceptance Testing Level

• Performed Test Defect Reporting at System Integration Testing and User Acceptance Testing Levels using a Test and Defect Management tool

• Conducted manual retesting of fixed defects

• Manual Regression Testing of solution at System Integration Testing and User Acceptance Testing Levels

Tools/Technologies/Applications/Methodologies: Defect Tracker, Excel, Word, PowerPoint, Waterfall, V-model, Access, Java, VBScript

Olivet Baptist High School

High School (S.S.C.E) SSCE/GCE O’ Level

Osun State Polytechnic

Diploma National Diploma Food Science and Technology Osun State Polytechnic

HND Higher National Diploma Food Science and Technology National Youth Service Corps

Others NYSC

London School of Information Technology

Others Hands-on Training in Software Testing

International Software Testing Qualification Board Others Certified Tester Foundation Level, BCS/ISTQB - 2019 Education

MS Windows MacOS

Excel Word

Use Case Diagram Opera PMS

Traceability Matrix Manual Scripting

Agile V-Model

Job Skills

Language Skills English

BCS - The Chartered Institute for IT

Member

Nigerian Institute of Food Science and Technology (NIFST) Member

Associations

(E) ************@*****.*** (T) +234**********

Contact this candidate