Customer Service

SOKE ABIMBOLA SODIQ

Address: *, ******** ******, *** ******* Street, Fadeyi, Lagos State.

Phone numbers: 080********, 080********

Email:*********@*****.***

LinkedIn Profile: www.linkedin.com/in/abimbola-soke-255a86ab

Date of Birth: Dec 11TH, 1985

CAREER OBJECTIVE:

A level headed, calm and motivated individual who is able to carry out any role professionally and effectively. Having a professional appearance and a respectful, business-like manner. I am a service orientated professional who is very confident when handling enquiries, complaints, and communications. A team player, who is able to work to timely demands and effectively manage multiple workloads. I am seeking for a new and challenging role with a reputable company that can help me contribute towards the growth of the organization, a company that has a unique spirit and which not only believes in giving people the freedom to do a great job, but will also supports them in achieving their future ambitions.

KEY COMPETENCIES:

Behavioural Competencies

Customer service skills

Leadership

Problem Solving

Technical writing

Communication

People Management

Communication

Presentation

Analytical Ability

Problem resolution

Interpersonal

Expectations Management

Multi-tasking

Listening

Telephone Etiquette

Data privacy consciousness

Customer Data Management

Teamwork

Professional Skills and Competencies

Identifying a customer’s individual needs.

Dealing with challenges.

Able to handle difficult situations and work with minimal supervision.

A motivated team player with assertive techniques to manage difficult behaviors.

Professional and friendly at all times with great energy and enthusiasm.

Committed to equal opportunities and anti-discriminatory practices.

Problem solving and customer support

Technical Competencies

Microsoft Office (Excel, PowerPoint, Office 365, Microsoft Outlook, Microsoft word

and Microsoft Teams)

Finacle Application

BVN enrollment and solution Application

Corel draw

Via card Application

QUALIFICATIONS WITH DATES OBTAINED:

Institution

Qualification

Year

IRGIB Africa University, Cotonou, Benin

B.Sc. - Business Administration

(Second Class Upper)

2014

The Federal Polytechnic Ede, Osun State

National Diploma-Business Administration &Mgt

(Lower Credit)

2008

Deyotuwo Comprehensive High School, Imewuro, Ogun State

Secondary School Certificate

2003

WORK EXPERIENCE:

FIRST BANK NIGERIA LIMITED

(Whytecleon Nigeria Limited, Victoria Island Lagos)

December 2011 – November 2019

ADMINISTRATIVE OFFICER

Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and effective management of the company resources.

Printing of audit trail, financial transaction report for daily callover.

Evaluating and identified ineffective workflow processes to devise and implement solutions achieving greater productivity and personnel performance.

Maintained files and records for 4000+ clients and observed all safety protocols to prevent breaches and misuse of data.

Formalized office procedures to help team produce consistent, high-quality work.

Translated management directives into actionable mandates for front-line staff.

Distributed company correspondence including memos and updates to reinforce and apprise departments and divisions of corporate objectives and development.

Reconciliation of self-balancing accounts e.g. suspense and unclear effect.

Posting of salary and payroll management.

Processing of inward (First bank) and outward (Other bank) clearing cheques.

Booking of investment (Nigeria Treasury Bill, Call Deposit & Fixed Deposit).

Account reconciliation and proofing.

AGENT BANKING SUPPORT OFFICER (FIRST MOBILE, USSD BANKING AND AGENT

BANKING)

Daily enrolment on the mobile banking platforms (i.e. First mobile and USSD *894#) and

grow the customer base.

Identify a viable Agent (that has met the requirements) who would serve as an intermediary

between the bank and its customers.

Mine data on domiciled business accounts that are resident within branch perimeter for possible

leads on Potential Agents.

Follow through on on-boarding and support (Agent management).

Train Agents using FirstMonie Agent manual.

Activate Agent using the required channels (POS, USSD and FirstMonie App).

Visit Agents regularly.

CUSTOMER SERVICE OFFICER

Responsible for ensuring that customer transactions are resolved at first point of contact, unless specialist knowledge or further investigation is required. Doing this by using judgement and taking decisions within established procedures for each enquiry.

To show exceptional service to customers by showing empathy and provide professional banking services.

To assist customers with their financial transactions involving paying and receiving cash and other negotiable instruments.

To cross sell the bank product to new and existing customer also assist with other revenue payment, tax, vat, payee etc.

To delivery friendly, timely and accurate service as well as making a qualified referral in order to retain and grow.

Record all transactions promptly, accurately and all compliances with bank procedures.

To ensure compliance with all internal controls and established policies and procedures.

To assist customer with their transaction local and International transfer, WESTERN UNION, MONEYGRAM, RIA e.t.c.

Account opening and maintenance, Debit and Credit card issuance, Account checking and Reconciliations.

Reconciliation of stock card account daily.

Ability to think and make modifications for customer when necessary.

BODEFUTAM ENGINEERING (NIG) LTD OJODU, LAGOS

January 2011 – November 2011

ADMINSTRATION OFFICER

Collection, sorting and returning of maintenance report.

Preparation of maintenance report analysis for the month end.

Preparation of monthly performance reports.

Distribution of salary and payroll management.

REFERENCE

Available on request

Contact this candidate