Customer Care Service

NTOKOZO CHARMAINE MDUNGE

** ******* ****, ********, ********, 3610

E-mail: *************@*****.***/ Contact no: 083-****-***/082*******

PERSONAL DETAILS

Full Names : Charmaine Mdunge

Date of Birth : 15/08/1980

Gender : Female

Race : African

Marital Status : Single

Nationality : South African

Language(S) : IsiZulu & English

Drivers License : C1 ( code 10)

EMPLOYMENT HISTORY

Company : Fast & Furious Distributions

Duration : 2015 todate

Current position : Operations Supervisor

Key Performance Areas:

• Expeding enroute goods and handle customer service

• Coordinate daily vehicle route planning and consolidating deliveries

• Capturing of Waybills & Labelling Freight

• Manifest consignments to allocated drivers

• Ensure stock returns are done timeously

• Ensuring adequate availability of vehicles

• Supervise unloading of freight from the line haul and loading of freight to the trucks

• Materials handling, computerisation and packaging

• Procurement procedures

• Liasing with customers regarding deliveries and collections

• Handling all delivery queries and track and tracing deliveries

• Compiling and updating reports.

• Updating collections department on volumes throughout the day

• Escalating any issues on Site to Management

• Debrief drivers and collections Manifest

• Resolve all queries in regard with customers deliveries, collection, returns and PODS i

image PODS

Company : Savino Del Bene Global Logistics

Duration : November 2013 - June 2014

Position Held : Dispatch Clerk

Key Performance Areas

• Manage Pods administrative function

• Maintain filling System for all deliveries

• Handling customer queries – ensuring project excellence for all deliveries

• Ensure all deliveries are carried out correctly and within service level

• Manifest all deliveries on the frightware system

• Consolidating deliveries to different customers

• Ensuring that deliveries are done timeously

• Liaising with Customersat all levels

• Monitoring enroute drivers

• Do bookings for freight collection

Company : Sales & Merchandasing Specialist

Duration : January 2012- November 2012

Position Held : Sales administrator

Key Performance Areas

• Answering and transfering calls

• Processing orders on AS1 portal and on Supply Chain system

• Liaison with clients

• Capturing of claims and customer care

• Greet visitors and determining whether th

• Handling of general office duties

• Manage and maintain manager’s schedule and diary

Company : Imperial Armour

Duration : October 2010- June 2011

Position Held : Purchasing Assistant

Key Performance Areas

• Ordering of Stock

• Capturing input / output of stock

• Raising necessary purchase orders

• Keep an up to date record of all purchase orders

• Mange stock romm by receiving in and issuibg out stock

• Creat work Requisitions

• Update Production Schedule Daily

• Arrange for stock take Montly

• Quartely Complition of Supplu Analysis Report

EDUCATIONAL BACKGROUND

TERTIARY EDUCATION

Institution : HI Tech Computer Colledge

Qualification : Advance Ms Office

Institution : Damelin College

Qualification : Certificate in Strategic Logistics Management

SECONDARY EDUCATION

Last School Attended : Durban Finishing School

Certificate Obtained : Grade 12

Year Completed : December 1999

COMPUTER LITERACY

I can proficiently use Internet Explorer and the following Microsoft applications:

●MS Word

● MS Excel

●MS PowerPoint

●MS Outlook

REFERENCES

Name of Referee : Sthabile Cele

Company : Fast & Furious Logistics

Contact no. : 073*******/010*******

Name of Referee : Selby Ntuli

Company : Savino Del Bene Global Logistics

Contact no. : 084*******/031*******

Name of Referee : Shuhabe Ajim

Company : Sales and Merchandising Specialists

Contact no. : 031-*******

Name of Referee : Stacey Smith

Company : Imperial Armour

Contact no. : 031-*******

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