Customer Service Human Resource
Resume:
IVY LLANAS
Ormoc City, Leyte, PH 091*-***-**** ***.******@*****.*** https://www.linkedin.com/in/ivy-llanas-a190159a/ HUMAN RESOURCE AND RECRUITMENT PROFESSIONAL
A responsible and motivated HR and Recruitment professional who demonstrates the capacity to work under high-pressure while maintaining a professional demeanor. Able to multi-task while providing the expected quality of service. Well-versed in different functions of Human Resource and maintaining confidence at the same time. Quick learner and always enthusiastic to seek new challenges and responsibilities. Employs a high-level of professionalism at all times. With 9+ years of Customer Service and Business Administration experience. Actively seeking for a work-from-home opportunity to showcase her extensive background in Human Resource and Recruitment. Skills and Competencies
Customer Service Relations Computer Proficiency in MS Office and Good Suite
Strong Work Ethic Ability to Work Under Pressure
Interpersonal Skills Communication Skills
Personality Skills Problem and Complaint Resolution
Conflict Resolution Service and Support
Recruitment Phone Screening
Talent Sourcing Online Interviewing
Talent Vetting Talent Profiling
Candidate Follow Ups Employee Documentations
Data Privacy Act HR and Recruitment Administrative Tasks Education
MASTERS IN MANAGEMENT PALOMPON INSTITUTE OF TECHNOLOGY
Major: Management (earned 30 units)
BACHELOR OF ARTS IN PSYCHOLOGY UNIVERSITY OF THE PHILIPPINES
Major: Organizational Psychology
Degree Holder and consistent Dean’s Lister
Certification
HUMAN RESOURCE MANAGEMENT OPEN2STUDY AUSTRALIA JUL 2017 PROJECT MANAGEMENT SIMPLIFIED LINKEDIN LEARNING JUN 2020 HR FOR PEOPLE MANAGERS UNIVERSITY OF MINNESOTA VIA COURSERA ONGOING BECOME A TECHNICAL RECRUITER LINKEDIN LEARNING ONGOING 2
Professional Experience
HE RECRUITMENT SPECIALIST SO CAMERAS UK JUN 2020 – JUL 2020
Remote contractual end-to-end recruitment for an e-Commerce company based in Brighton and Hove, United Kingdom
Determined applicant requirements by studying job description and job qualifications.
Attracted applicants by placing job advertisements at job sites. Determined applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements. Arranged management interviews and trial tasks by coordinating schedules with them through digital means.
Made Standard Operating Procedures of the HR Process at Google Sites for the HR Team Accomplished human resources by completing related results as needed. RECRUITMENT SPECIALIST EJAM, INC. JAN 2020 – MAY 2020
Remote full time end-to-end recruitment for an e-Commerce company based in California, USA.
Established manpower requirements by studying organization plans and meeting with managers to discuss needs. Determined applicant requirements by studying job description and job qualifications.
Attracted applicants by placing job advertisements at job sites. Determined applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements. Used Applicant Tracking Systems to monitor and evaluate candidates in the pipeline.
Arranged management interviews by coordinating schedules with them through digital means.
Accomplished human resources and organization mission by completing related results as needed.
HR ANALYST ENERGY DEVELOPMENT CORPORATION SEP 2015 – OCT 2019
Full time end-to-end Recruitment and Employee Development functions for a geothermal energy company in the Philippines.
Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements.
Built applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; and maintaining rapport.
Sourced applicants by placing job advertisements, contacting recruiters, and using newsgroups and job sites. Achieved staffing objectives by recruiting and evaluating job candidates; advising managers; and managing relocations and intern program.
Evaluated applicants by discussing job requirements and applicant qualifications with managers and interviewing applicants on a consistent set of qualifications. Accomplished human resources and organization mission by completing related results as needed. 3
HR OFFICER ST. PETER’S COLLEGE OF ORMOC JUL 2014 – AUG 2015
Full time administrative and HR Officer for Recruitment and Employee Discipline for a Catholic School in the Philippines. Handled hiring of teaching and non-teaching staff.
Organized and maintained personnel records. Prepared HR documents like employment contracts and new hire guides. Recommended revisions policies of the school in relation to teaching and non- teaching staff.
Assisted payroll department by providing relevant employee information (e.g. leaves of absence, sick days and work schedules). Updated internal databases in timekeeping and availed leaves of employees.
Other Career Experience
Period - Jan 2020 – June 2020
Freelance Group - Resume’ Magic
Position - Freelance Resume’ Writer
Period: Aug 2011 - Jul 2012
Employer: Peak Point Media, Texas,
USA
Position: Online Content Writer
Period: Nov 2009 - Jun 2011
Employer: Department of Education
Philippines
Position: High School Guidance
Counselor
Period: Apr 2009 - Oct 2009
Employer: LGU-Isabel, Leyte
Position: LAMP Coordinator
Period: Jan 2008 – Jan 2009
Employer: WIPRO BPO Philippines
Position: BPO Team Supervisor
Period: Aug 2004 - Sep 2006
Employer: Convergys Philippines
Position: BPO Work Force
Management Supervisor
Period: Jul 2001-Aug 2004
Employer: Jollibee Foods
Corporation
Position: Store Marketing
Supervisor
Technical Skills
Windows 10 Microsoft Word Microsoft Excel Microsoft PowerPoint Gmail Google Docs Google Sheets Google Sites Google Meet Google Forms JazzHR SAP HR HRIS LinkedIn Recruiter Upwork OnlineJobs.PH Indeed JobStreet Facebook Jobs Slack Skype Time Doctor WhatsApp Viber VideoAsk Asana Trello Adobe Spark Canva Video Editor
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