Manager Customer Service

DIPAK GURUNG UNITED ARAB EMIRATES CURRICULAM VITAE

PERSONAL DETAILS

NAME – DIPAK GURUNG

NATIONALITY – NEPALI

DATE OF BIRTH – 31/12/1989

CONTACT NUMBER – +971*********

EMAIL – **********@*****.***

CURRENT ADRESS – DUBAI NEAR BURJUMAN METROSTATION

EDUCATION – HIGHER SECONDARY SCHOOL S.L.C.

VISA STATUS – EMPLOYMENT VISA CAN JOIN IMMIDIATE

MARITAL STATUS – MARRIED

RELIGION – BUDDHIST

LANGUAGE – NEPALI, ENGLISH AND HINDI FLUENT SPEAKING, WRITING, AND READING

OBJECTIVE CAREER

Seeking for an opportunity in renowned organization where can I enthusiastically extend my career ahead by utilizing interpersonal skills, previous experience and massive effort to strength my professional growth.

WORK EXPERIENCE WAITER AND HEAD WAITER IN DUBAI

Three years of work experience a head waiter in Mini Chinese restaurant and one years of experience a waiter in Plaza premium Lounge in Dubai airport terminal three.

DUTIES AND RESPONSIBILITIES OF WAITER AND HEAD WAITER

Greeting and well coming customers with smile and enthusiasm seating them to the tables.

Present food and beverage menu to the customers explaining special meal/Beverage of the day and making recommendation to the customer.

Taking food and beverage order from the customer while explaining the menu details.

Communicate order details to the Kitchen Staff.

Serving food and beverage subsequently according the company standard.

Observing the customer satisfaction, offering tea coffee, dessert and up selling items.

Deliver checks and collect bill payments.

Maintaining personnel hygiene, proper grooming, self preparing, and always ready to take the task and responsibilities.

Answering telephone call booked and reserve the table, noting customer name, contact number, arranging table, chair or sofa according to the number of guest

Accepting the online delivery order Packing delivery and take away food noting customer comment, address, contact number, communicate with delivery driver and maintain food quality between deliveries time duration.

Communicating with manager attending to the briefing sharing idea, knowledge, skill and follow the instruction given by manager.

SKILLS AND KNOWELEDGE

Customer service experience.

Positive attitude.

Flexibility

Good interpersonal skills.

Operating micros, Fidelio and POS system.

Computer (excel, MS word, pdf, Email and internet)

Chemical handling with safe level to the food production area such sanitizing, disinfection, allergenic, dilution etc.

Effective communication, multiple tasking, trustworthy, adaptability, punctuality and self motivated.

ACHIVEMENT

Food hygiene training level 3 with certificate, firefighting training with certificate, Excellency customer service with certificate and Arpal Gulf Chemical training with certificate.

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