I consider myself as being diligent and a fast learner, who is capable of multitasking. I have strong communication, customer/client care services, and telephone etiquette/techniques skills. I am a very responsible person and supportive in all areas. I am a self-motivated person with a flexible attitude and a patient person, loyal, honest, and dedicated and committed. I have the ability to handle pressure under stressful conditions and am a people/client orientated person. I am very friendly, very efficient and always willing to help and go the extra mile. I am a hard working self-starter, responsible, and have strong interpersonal skills. I am also at any given time a supportive, enthusiastic, and assertive person.
Marital Status Single
Home Language English
Drivers Licence Code 8 Automatic
Address 76 Rockling Close
School Attended Asoka Secondary
Highest Standard Passed Matric (Senior Certificate) Career Objective
Receptionist/ Switchboard Operator/ Sales/ Clerical and Admin Clerk/ Petty Cash/ Invoicing/ Customer Service Clerk/ Computer Literate / Cashier Computer Literacy
Windows/ MS Word/ Email (Microsoft Outlook)/ Internet Telephone Skills
Telephone and Switchboard Etiquette/ Techniques/ Receptionist/ Cashier Job History
Employer Chem Spec
Period 1993 – 2015 (22 years)
Employer Techni Paint
Period 2015 – to Date
Duties and Responsibilities
Develop a thorough knowledge of company’s products and their correct usage.
Provide an advice and answer questions from telephonic customers about correct ordering of products, prices, availability and correct product usage.
Assisting customers with queries, quotes and product knowledge.
Receive and greet walk in customers, server “While U Wait” customers.
Answering switchboard, assist with general queries.
Answer customer queries and orders/help customer resolve problems in respect of orders, drafts and submit quotes via telephone, facsimile or E-mail and follow up on quotes.
Transmit other information or documents to customers using E-mail and/or via facsimile.
Develop friendly business relationships with regular customers
Invoicing/ receipts and payments
Assume responsibility for the cash register on a daily basis.
Accept all payments received by the company and record receipts on the computer invoice system.
Manage and capture petty cash payments.
Prepare reconciliation of money on hand for the Director and prepare banking for management.
Orders and sales/data capturing and requesting stock from other branches for customer satisfaction.
Demonstrate and explain the operation and use of products emphasize products features, suggest selection based on analyses of customer needs and on technical knowledge of product, capabilities and limitations.
Inform customers of estimated delivery time, warranties, or other information pertaining to the purchased products.
Stock taking/ items, receive all items returned and enter all stock purchases/ deductions into computer invoicing system.
Ensuring front desk is neat and tidy on a daily basis.