Customer Service Food Safety

KUNAL SURESH SALVI

C/*** Asha Kunj, */villa **, Hilal East,

Samarth Garden, Abdul Qadir, Al Jazairi Street,

Datt Mandir Road, Qatar (Doha) - 22550

Bhandup (west), Active Mobile Number: +974-******** Qatar (Doha) Mumbai 400078 Email – *****.*********@*****.***

Career Objective:

What counts is not the number of hours we put in but how much we put in the hours. I work focused, dedicated and honest towards my goals. Aiming to utilize and manage my Time to its best potential. Acquire a global exposure. Learn, groom and enhance myself with each world work experience. EDUCATIONAL CREDENTIALS

3 Years Diploma in AMERICAN HOTEL & LODGING ASSOCIATION (AHLA) from Arun Muchhalla Institute of Hotel Management.

HSC from Model College of commerce.

CAREER HIGHLIGHTS

Feb 2014 to Till Date Currently working with QATAR AIRWAYS Food and Beverage Team leader (Acting Supervisor)

Managing 5 Cafés, 1 Bar, 1 Delayed flight Restaurant & Responsible for Daily Revenue Generating Operations. Pre-opening Team member,

May 2012 to Sep 2013 ITC GRAND CENTRAL HOTEL,

5 Star Luxury Deluxe Property Mumbai,

Food and Beverage Executive.

May 2008 to Oct 2011 AIDA CRUISE, (Carnival Shipping.co) 4 contracts worldwide (Food and Beverage)

Bar Waiter/ Bartender/ Bar chef.

May 2006 to April 2008 RENAISSANCE, Marriott Property 5 Star Luxury Deluxe Hotel Mumbai,

Food and Beverage Associate.

CERTIFICATION

Awarded with certification of recognition for successful opening QDF Food and Beverage Department in Hamad International Airport Doha.

Awarded with certificate of Accomplishment for HABC level 3 & level 2 food Safety in catering. Highfield UK

Awarded with certificate of Accomplishment for HACCP level 3 Supervising HACCP for catering. Highfield UK

ACHIEVEMENTS

Awarded with certificate of Accomplishment for NSC First Aid Course.

Awarded with certificate of Accomplishment for NSC CPR Course based on current guidelines for CPR and ECC.

Awarded with certificate of Accomplishment for BASIC FIRE AWARENESS Course 2014 / 2015.

Awarded with certificate of Accomplishment for BAR SERVICE & TECHNIQUES

(Restaurants, Bar & Room Service Training Program) PASSPORT to Success at Marriott Hotel Mumbai

Awarded with certificate of Accomplishment for BAR TRAINING at AIDA Cruises from (MixSchule, Das Gastro-training-center in Stuttgart)

Awarded with letter of Appreciation for putting superb efforts Towards ensuring fabulous experience for Guest during her stay at ITC Grand Central Hotel Mumbai

Awarded with letter of Appreciation for achievements and Performance during Short Cruise were outstanding and financial Appreciation of USD 70.00 net at AIDA Cruise KEY SKILLS

Planning & Organizing: Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.

Creativity: Balancing traditional approach with new trends with a zest of innovation or styling it differently.

Problem Solving: Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality. CLIENT RELATIONSHIP MANAGEMENT

Customer satisfaction by closely interacting with potential clients & understand their requirements and customizing the product and services accordingly.

SIGNIFICANT CONTRIBUTIONS

Have successfully completed a Beverage Training and Tequila Corralejo Competition at Novatel Hotel Mumbai

Have successfully completed a wine training from Sula wines

.

Have successfully completed cocktail mixology and basic bar trainings at AIDA cruises. PEOPLE MANAGEMENT AND TRAININGS

To operate in a manner which focuses on teamwork, consistent quality and standards.

To assist with the training of new employees.

To monitor staff daily, ensuring that staff deliver the highest standards of customer service at all times.

To ensure staff are presentable and adhering to departmental uniform standards at all times.

To ensure that all front of house areas are adequately staffed to ensure customers receive the highest standard of service.

To ensure that all front of house fixtures and fittings are in fully working order and report any problems immediately.

To act as a vital communication link between Senior Food & Beverage Managers and ensure accurate and effective communication with all staff regarding departmental changes.

To have full knowledge of menu items for example –preparation of dishes, ingredients, cooking methods, allergens etc.

To liaise with the Chefs daily to ensure all menu items are available.

To be responsible for cash handling.

To be responsible for the ordering & controlling of stock and ensure date rotation is adhered to.

To allocate staff breaks in accordance with regulations without leaving the department compromised or short staffed.

To recognize and reward staff members when exceptional customer service or work

performance is displayed.

Handling of Fidelio/SAP system and micros system.

Follow food hygiene regulations and possess a valid food hygiene certificate.

Follow fire regulations and attend the annual fire drill.

Follow health and safety regulations at all times.

Follow licensing regulations.

PERSONAL DETAILS

Birth Date & Place of Birth: 29th October, 1983 {Mumbai (Maharashtra)}

Marital Status: Married

Height & Weight: 167 cm & 70 kg

Languages Known: English, Hindi, and Marathi

Passport No: G3359856

License: Pursuing Driving License

KUNAL SURESH SALVI.

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