Social Media Engineer
Resume:
SUJITHA S *********@*****.***
Lead Quality Analyst +91-909*******
Objective
Intend to build a career with a leading corporate along with committed and dedicated people, which will help me to explore myself as well as contribute to the growth of the organization. Willing to work as a key player in challenging and creative environment.
Employment History
CML Media Softwares, Chennai:– Lead Quality Analyst – Apr’16 - Apr’20 Quscient Technologies, Chennai:- Senior Software Engineer – May’15 - Apr’16 Olive IT Services, Cochin:- Senior Software Engineer – Apr’11 - Mar’15 Reubro International, Cochin:- Software Tester – Dec’09 – Apr’11 Professional Summary & Key Skills
9+ years of experience in Software Testing.
Rich experience in Salesforce CRM Testing for around 2 years.
Conducted QA interviews and recruited new employees.
Extensive experience in different phases of SDLC Process & in Agile methodology Testing Process.
Have worked as a team lead for varying team sizes and produced quality deliverables individually as well as with team.
Identify & Resolved ADA compliances in Web Applications.
Worked closely with Business Analysts, System
Analysts, Developers etc to track down the requirements.
Good at handling Onsite-Offshore model projects.
Provided guidance for creating and maintaining test data for regression for future releases.
Detect, analyze and report bugs with logs and traces appropriate to the problem, for further analysis by the development team.
Good analytical, communication & interpersonal skills & consistently being organized by management and peer for producing high quality works.
Key Skills
Domain Knowledge
Salesforce(CRM)
E-commerce
Banking
Healthcare
Retail
Social Marketing
Mobile APP
Applications Used
HP ALM
JIRA
Redmine
Mantis
Google Analytics
Application Types
Web
Mobile
Desktop
Professional Experience
CML Media Softwares Lead Quality Analyst
Cml Media Software Private Limited - Service Provider of web hosting services. The company employs more than 500 professionals in offices in the United States, Philippines & India. It is the all-in-one solution for local business owners – equipping them with an HTML5, mobile-responsive website and an ever-expanding product suite that gives them the power to tell their story and reinvent their digital presence. Project Summary:
Project: Mopro-CRM (Salesforce)
A complete CRM application merging with Mopro lead forms. Implementation, support & client cases are implemented in very systematic manner. Email communications, contact merging under same account, Authentication & authorization rule, Priority task allotment, Account customization & Analytics reports are designed in high-end service cloud architecture Responsibilities:
Preparing, Test scenarios, Test cases, Test execution reports, Defect Reports
Created data migration check list and field mapping documents
Validating the Integration between Salesforce to recurly and vice versa.
Validate SFDC workflow rules, Approval process and event triggers
Worked closely with Development Team and Tech Architect to resolve quality issues
Taking Status Call with the Business architect for everyday issues and enhancement closing
Ensure application meets Business requirement and often do the regression for end-end flow
Project – e-Commerce
It is a e-Commerce store where any kind of product can be bought from the comfort of home through the internet via either desktop or mobile. During checkout the customers are provided with various coupons and discounts on each purchase. The carriers USPS, UPS & FedEx are been used for shipping. And customers are provided with mutiple payment gateways to complete their transaction. Provide an interface for the users to easily register themselves with the carriers USPS, UPS & FedEx. Responsibilities
Familiarity with Order Management, Inventory Management, and Item Management systems
Interacted with the clients and resolved the Product Support tickets for them in a short time span.
Created and executed Functional and System Test cases manually.
Performed Smoke, Regression, Ad-Hoc, Functional, Business Rules testing.
Created Test Plans, test scenarios and test cases.
Coordinated between the BAs, Development team to fix the major issues.
Conducted project related training sessions for the co staffs. Other Projects:-
Testimonial Collector:- Allows the client to measure their customer satisfaction for consuming their products and services. This helps client to receive testimonials or reviews directly from their customers and take appropriate actions to improve client's business, keep the customer happier and earn their loyalty. Graphical analysis is done based on the survey response obtained.
Social 365 and Social Discovery - The project is to build a tool for Business owner to plan/organize and schedule their calendar for one whole year by in order to increase their business by posting posts (Pins & RSS) in different social platforms. The targeted audience for this Social 360 is the Business owners who want to increase their social media presence.
Responsibilities
Performed both Mobile (iOS and Android) and Web testing.
Preparing detailed test plans explaining the test scope, testing environment, test system hierarchy or file system, test naming conventions, testability issues, and test system data, procedural steps describing test procedure and expected results.
Clarifying requirements, understanding design requirements and creating Test Strategies, Plans, scenarios, cases etc.,
Preparing test scenarios and test cases of high quality and avoiding leakage of defects to production from User acceptance testing
Logging test results and triaging issues with testing independently. Have received several compliments from the business team for identifying potential issues even before the testing phase started.
Provided feedback to Analysts and Developers on test results
Interacting with Business for getting the requirements for User acceptance testing and have a good rapport with Client partners.
Assigning the testing tasks to other team members/offshore resources and track the status.
Quscient Technologies Senior Software Engineer – QA QuScient Technologies is an award-winning full-service provider of innovative technology solutions for Higher Education institutions globally. The company employs more than 500 professionals in offices in the United States, the United Kingdom and India. Provides consulting, process audit, and business process outsourcing services to universities and colleges around the world.
Project Summary:
Project – Enrollment CRM (ECRM) May 2015 – Apr ’16 ProRetentionTM Enrolment CRM is a unique CRM product for Higher Ed that has been thoughtfully designed to help admissions and marketing teams achieve their recruitment goals. The system lays the foundation to build strong relationships with prospective students and guide them through the enrolment process. A prospect mobile app enables students to submit enquiries, track status, connect through social media and get campus information using their mobile devices. Responsibilities
Performed Smoke, Regression, Ad-Hoc, Functional, and Business Rules testing.
Created Test Plans, test scenarios and test cases.
Coordinated between the BAs, Development team to fix the major issues.
Conducted project related training sessions for the co staffs.
Created and executed Functional and System Test cases manually
Have trained the new resources of the project.
Olive IT Services Senior Software Engineer – QA
Olive IT Services formerly known as Millennium IT Consultants specializes in consulting services delivering effective software systems to businesses that require the most innovative design and development tools. Millennium is headquartered in New Jersey with offshore development facilities in Infopark (Ernakulam). Projects Summary:
Project – eAudIT 2014 (KPMG) - Jan 2014 – Feb 2015
Project – eAudIT 2013 (KPMG) - Jan 2013 – Dec 2013
Project – eAudIT 2012 (KPMG) - Jan 2012 – Dec 2012
Project – eAudIT 2011 (KPMG) - Apr 2011 – Dec 2011 Description
eAudit is an application used by auditors of KPMG worldwide for performing auditing for their clients. eAudIT provides fully electronic activity based Audit functionality. It is intended to enhance partner usage and improve Audit efficiency through the repurposing of data and improved ability to customize workflows. Testing is performed in the United States regional settings.
Responsibilities
Performed End of the day (EOD) Status reporting to Onsite leads.
Handling the offshore team (team members includes professionals from other organizations too) and sending daily team status report to onsite lead.
Conducted project related training sessions for professionals in other organizations
Support for team members outside the organizations
Established co-ordination between Onsite and Offshore team.
Created and executed Functional and System Test cases manually
Used HP Quality Center for Defect management and tracking of the issues and enhancement for the applications.
Performed Smoke, Regression, Ad-Hoc, Functional and Business Rules testing.
Have trained the new resources of the project.
Reubro International Software Tester
Projects Description:
Ikrita, a website for a coach where customers (individual users and companies) can obtain interactive trainings on a variety of subjects from the coach. The users would be able to manage their training sessions with the coach. The expert coach can also manage their customers, training programs and exercise schedules for their students with the help of a variety of administrative tools present in the site.
Wipaq, is a premier provider of total solutions for AUTOID marketing and security applications, that designs programs to specifications and supplies everything necessary to ensure the successful performance of services and product applications.
Song Detective is as a reference site for commercial music featured in movies and TV shows. The system will act as a community wherein the users can share the information with friends/other users and contribute to the content of the website.
Medical iRehab is an iPhone application which acts as a platform for physiotherapists to market and sell their various exercise programs for the benefit of patients.s
Responsibilities:-
Proposal Writing & User manual Preparation.
Review of functional requirements and convert the requirements into test cases.
Involved in preparing test plans and shared to the test lead for review.
Manual execution of the test cases.
Functionality testing of each module.
Updated the test status report to test lead daily.
Involved in various testing phase System Integration and User Acceptance Testing. And participated in the project status meetings. Declaration
I hereby declare that the information furnished above is true to the best of my knowledge and I bear the responsibility for the correctness of the above- mentioned particulars.
Chennai Sujitha S
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