Customer Service

SWATI

U – **/**, DLF Phase *, Gurgaon, Haryana 122002

· +917*********, +919*********

***********.*****.**@*****.***

To be associated with a progressive organization which can provide me with a dynamic work sphere to extract my inherent skills as a Professional, use and develop my aptitude to further the organization’s objectives and also attain my career targets in the progress.

EDUCATION

2016

BA ENGLISH (H.), SPM COLLEGE, DELHI UNIVERSITY

62%

2013

10+2, SKV, NO-2, A-BLOCK, JAHANGIR PURI, NEW DELHI

C.B.S.E. - 84%

2011

10, SKV, NO-2, A-BLOCK, JAHANGIR PURI, NEW DELHI

C.B.S.E. - 85.5%

SKILLS

Graphic Animation (Flash CS5.5)

Well versed in Tally

Good Command of MS OFFICE (Word, Excel, PPT, Access)

Web designing (HTML)

Graphics Design (CorelDraw)

Punctual

Always ready to take challenges

Carry Positive Attitude

EXPERIENCE

AUGUST 2017 TO TILL NOW

SR. ASSOCIATE IN INTERNATIONAL OPERATIONS, concentrix daksh services INDIA PRIVATE limited

Responsible for answering customer’s query related to their account and their orders via Email and Chat.

To ensure best possible solution and FCR to the customers.

Adherence to Quality and Compliance Guidelines.

Highlight issues through Feedback and Recommend changes in Workflows, Product, Service levels to client

Provide guidelines and support to team

Analyzes/audits service incidents emails, chats and customer surveys to identify areas of service delivery that did not meet pre-established performance standards.

Provide written feedbacks to associates.

Prepare Training modules and perform mock chats for New Hires

JUNE 2013 TO NOVEMBER 2013

TEACHING INSTRUCTOR, NGO - NANDI

Responsible for managing class and teaching students

Engaged with administrator work related to NGO and new admissions

Perform surveys in locality to advertise NGO and invite new admissions.

HOBBIES

Reading Novels

Net Surfing

Listen to Music

Playing Badminton

Teaching

Gardening

CO-CURRICURAL ACTIVITIES

Attended 3 year course of NATIONAL CADET CORP (2013-16).

Qualified ‘C-Certificate’ Exam of NCC in 2016 with A Grade.

Attended 3 Combined Annual Training Camps & 1 Army Attachment Camp-2015.

ALL-ROUNDER NCC CADET in 2016.

ACHIEVEMENTS

Selected for Client Driven Project depending on the performance

Trained German/Italian Chat and Email Batches during Project

Worked as DART Respondent during Project

PERSONAL DETAILS

Father’s Name : Jagdish Chander

Mother’s Name: Manju Sinha

Date of Birth: 08th January 1996

Nationality: Indian

Gender: Female

Marital Status: Single

DECARALTION

I hereby declare that the above information is true to best of my knowledge.

SWATI

PLACE: SIGNATURE

DATE :

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