Employee Relations Manager

Joy Fernandez

E-mail : *************@*****.***

************@**********.***

Mobile : 998-***-****

Total yrs of experience: 11+years

Technically sound in HR Functions, Payroll Processing, Lateral Hiring for BPO, Volume Hiring, Mass Hiring, Campus Hiring, Employee Engagement, Automotive, Manufacturing, IT Recruitment, Pharmaceutical & Client Acquisition, Attrition Control.

Expert in Hiring of CSR and Lateral Hiring, hands of experience in Statutory Compliance.

Hands of experience in Statutory Compliance, Employee Engagement, ER, Onboarding.

Domains handled BPO, Call Centre,Engineering, ITES, Pharma,Finance,Banking & Insurance,IT, Sales & Marketing, Automation, Construction& Infrastructure.

Good communication skills, highly motivating individual, believe in taking challenging jobs, positive attitude even in challenging and difficult situations

Fast Learner, Dependable, Good Team Worker, Pleasing Personality.

Broadened the scope of Hiring by facilitating for both on campus and off campus recruitment by meeting colleges, Schools etc.

Worked at Radisson Blu Hotel as Executive HR from June 2018 March 1 2019.

Handing HR activities at the Hotel including Payroll, Joining Formalities, Visa Processing, Exit Formalities etc.

Worked with RuralShores Business Services P Ltd (Corporate Office, Bangalore) 4 July 2016 till April 2018 with 4.8K employees Pan India handling 6 centres with around 1250 employees.

Formulating strategic annual business plans and conducting business performance monthly & quarterly reviews collaborating with senior management for successful manpower planning, resourcing and deploying expansion right-sizing activities within the organization.

Involved in Hiring around 200 + new employees hiring which was assigned to me and ensuring the on time delivery of the resources to centres.

Temporarily involved in responsible person taking care of HR activities at Uthiramerur centre.

Was been a part of Actively involved in ER activities, Payroll Processing, Joining Formalities, taking care of Statutory Compliance at centres.

Prepare and submit daily, weekly, monthly, quarterly and yearly recruitment statistics that provide the metrics to reveal the productivity and efficiency.

Work with managers and employees to address all types of employee relations issues, conducting skip level management meetings with employee for quick resolution to the employee problems.

Finding, acquiring, assessing, and hiring candidates to fill roles that are required to meet company goals and fill project requirements.

Worked with AEGIS LTD ( International BPO ),ESSAR GROUP as Recruitment Specialist from Nov2013 till 30th May 2016, Responsible for CSR and Lateral Hiring, Vendor Management, Recruitment, Document Verification, Human Resource Activities Etc.

Was a part of Team hiring 350 + International Associates per month.

Hands on experience in hiring Lateral Positions and CSR.

A result-oriented professional with 8+ years of experience in Human Resource Management (HRM),

Proficient in working with teams for running successful process operations & experience of developing procedures, service standards for business excellence.

Co-ordinate end to end activities - Recruitment till on boarding across all levels.

Work closely with management to fill positions through requirement analysis & planning.

Coordinating with the new joiner for any joining and salary issues as well.

Taking care of daily Recruitment Systems and Processes. Developing and interacting with the Recruitment Consultants to achieve the Recruitment requirements.

Dynamic in handling a team.

Weekly reports to hiring managers and to Top Managements on status of open positions

Handling on boarding and induction process for new joinees

Hand over new joinees to the respective managers.

Hiring using Internal Reference is the Major role played by me to my current company.

Was awarded as Top performer twice.

Working with Live Connections P Ltd as Account Manager from April 2012 till October 2013

Business Development and recruitment for permanent staffing.

Expertise in Sourcing and validating of CVs for Entry level, Mid Level & Senior Level positions.

Source candidates for client requirements through different databases, job portals, headhunting, references etc.

Screen candidates on the prerequisites set up by the client in the provided by the client, get internal processing done through process heads for final presentation to the client.

Experience in hiring for ITES clients (ANZ,Wells Fargo, Cognizant, Mphasis, HSBC, BCD Travels, Minacs, VFS Global )

Have experiencein working working for Banking Clients like ( HSBC Bank, Deutsche Bank, UNB, HSBC, ING Vysya Bank etc )

Coordinate all the interview activity between the candidate and the client and provide timely and efficient service to both entities in terms of feedback, communication etc.

Maintain excellent relations with hiring managers, candidates, and the community at-large.

Confer with senior leadership to identify needs, workforce planning strategies, and search assignments.

Keeping track and maintaining the Recruitment pipeline.

Handling vendor management.

Part of the Recruitment team in all kinds of the recruitment. (Employee referral drives Intern hiring's, lateral hiring's Out Station and weekend interview camps on niche skills).

Conduct HR round of interview/Salary Negotiation.

Post-Interview Process - fitment, offer letters, On-boarding, Background Checks & Joining formalities.

Strategic role to design, implement, operationalize and drive robust best-practice Talent Attraction programs and strategies Partner with the Workforce Planning & Analytics team to build forward looking talent supply and demand forecasts across key functional and business groups to ensure human capital availability matches business requirements Manage and lead critical talent acquisition projects in support of the broader Talent Acquisition and HR strategy

Work with the team to ensure a best practice staffing environment in the region.

Responsible for sourcing channel identification, management and optimization.

Innovate to reduce time and cost to hire, with a high level of candidate satisfaction

Involved in achieving process excellence and benchmark our practices again the best in the industry

Involved in process re-engineering and process alignment to create a robust recruitment process

Involved in market intelligence gathering and talent mapping

Identifying of vendors and defining SLA's along with defining the process and policy

Responsible for Executive hiring and engagement strategy and help senior leaders in the organization to stay connected with the senior talent pool

Working closely with competency managers / Delivery managers and supporting them strongly in closing positions with requisite & adequate skilled resources without facing any intricacies.

Managing team of recruiters & Mentoring junior recruiters tracking of recruitment MIS on a daily basis

Responsible for providing accurate tracking reports to the management.

Success Placement., Pune (September 2005 –Jan 2012)

Designation: Business Partner

JOB RESPONSIBILITIES

Key responsibility in handling end to end recruitment for Non IT and IT Recruitment

Developing Clients and Handling the Team of 6 Recruiters and placing the right candidate of client need.

Mentor the team on screening the resumes as per client requirement and familiarize the team with the customer needs

Handle escalation from the client and the team

Convey feedback received from Client

Conducting Standup meeting everyday to help keep the team focused and on track

Obtain and coordinate space, furniture, equipment, and communication lines for team members

Handling Advertisements and Posting requirements on Job Portals

Conducting and Handling Walkins

Provide status reporting of team activities against the plan or schedule

Address administrative issues arising out of day-to-day working

Clients Developed independently and handled are….. GMR Group, Gabriel India Ltd, Federal Mogul, Tata Motors, Hyundai Motors,Orchid Chemicals Ltd, Jubilant Organsys Ltd, Amphenol Interconnect P Ltd, Sundaram Fasteners Ltd, kirloskar Electricals, Ashok Iron Works Ltd etc, Biocon, Strides Arcolab etc..

Clients Handled in IT Sector- IBM, Syntel, EDS, Wipro, etc…

University/College

Degree

Year

Madras University

BBA

2002

PGDCA - Networking, C,C++ etc

Software Solutions

2003

Date of Birth: 2nd – June- 1981

Nationality: Indian

Language Known: English, Hindi,Marathi, Tamil, Kannada, Malayalam.

Passport Number : S0360785

Professional Summary

Career Objective

Work Experience – Total 11+ Yrs

Success Placement., Pune (September 2005 –Jan 2012)

Additional Qualification

Personnel Information

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