Customer Service Office

email: ****************@*****.***

phone: 330-***-****

address: **** ***** **., ******** *****, OH, 44223

CAITLYN E. JARVIS

ACCOMPLISHMENTS

Student ambassador to China; Salvation Army Highest Earning Volunteer Award for 2013 and 2014; The Reading Rainbow 14th Annual Young Writers and Illustrators Contest PBS Grand Prize Winner; Member of the National Honor Society; Member of National Scholastic Society

SKILLS & ABILITIES

Proficiency in Microsoft Office, Excel, and PowerPoint software and other software packages

Data entry skills

Communication skills

Speaks Mandarin Chinese

Problem-solving

Customer Service

PROFESSIONAL EXPERIENCE

RECEPTIONIST, FALLSWAY EQUPMENT: CUYAHOGA FALLS, OHIO

December 2019 – Currently

20 multi-line operator, maintains office equipment and supplies for home office and its subsidiaries, has experience with accounts payable (invoicing, past due invoices, credit memos) and handles data entry duties and the upkeep of spreadsheets, answers inquiries regarding W9’s as well as Certificates of Insurance regarding types of serviced equipment.

STAFFINDERS: CUYAHOGA FALLS, OHIO

October 2018 – October 2019

Recruiter: Scheduled appointments, created new files for candidates, answered phones, posted ads on ZipRecruiter, Indeed, Facebook, gave drug tests and background checks, payroll inquiries, data entry and other general office duties.

First Energy Assignment: General account inquiries from Ohio, Pennsylvania, New Jersey and West Virginia according to state policy and procedure, billing complaints, outage complaints, and securing medical certificates for those who had medical disabilities.

OPERATOR, AAAA ANSWERING SERVICE: FAIRLAWN, OHIO

January 2018 – October 2018

Provided roadside assistance to contracted towing companies and individual policy owners, handled general messages for law firms, doctors and hospitals and psychiatric facilities.

CUSTOMER SERVICE REPRESENTITIVE, JCPENNY: FAIRLAWN, OHIO

October 2017 – January 2020

Direct customers to the products in the store, assisted customers with sales and transaction processes, credit card subscriptions, credit card payments, end-of-shift drawer count and straighten up the store after hours.

EDUCATION

SPENCER HIGH SCHOOL — SPENCER, WEST VIRIGINIA 2017 GRADUATE

GPA 3.9, National Honor Society, National Scholastic Society

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