Customer Service Manager

Michael Philpot

**** ************ ***** *******, ******* 30034 678-***-**** *************@*****.***

Objective

Motivated, personable, business professional with a successful 20 year track record of profitable customer service experience in pest control services. Specialized talent for quickly mastering new projects and managing multiple accounts. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Proficient in following government and safety guidelines. Demonstrated history of producing accurate, timely reports and meeting stringent franchise requirements, all while displaying excellent customer service.

Education and Licenses

U.S. STATES DEARTMENT OF ARGICULTURE PESTICIDE APPLICATOR LICENSE AND CERTIFICTION

·1996-present

J.E. BROWN HIGH SCHOOL ATLANTA, GEORGIA DIPLOMA

·August 1975-May 1979

Skills & Abilities

MANAGEMENT

·Manage between 150 and 200 commercial accounts per month. In which duties include: laying traps, and safely applying bates and poisons including termite stations in order to control for pest both indoors and out. Also submitted customer invoices and scheduling routes in timely manner.

SALES

·Recognized and awarded quarterly for exceeding the monthly goals of generating at least one thousand dollars in sells a month. Also recognized for upselling products and services to a majority of customers.

COMMUNICATION

·Professional, detail oriented and friendly demeanor, able to establish genuine relationships with customers to improve retention and make up selling products possible.

OTHER SKILLS

· Able to interrupt document and record information using several different types of software including: Microsoft excel, and word, as well as Pest Pac scheduling and client profile software.

Experience

COMMERCIAL ROUTE MANAGER ACTIVE PEST CONTROL JANUAURY 2014- TO PRESENT

·Manages between 150 and 190 commercial accounts per month, some of which include, Agnus Scott College, The Georgia Aquarium and several well known hotel and restaurant chains. Recognized quarterly for upselling and having a great customer retention record. Establishes a rapport with customers so that they trust in the products and serves being provided. Follow all company and governmental safety guidelines to effectively apply pesticides, and/or control for rodents.

COMMERCIAL PEST CONTROL TECHNICIAN ORKIN PEST CONTROL MARCH 2009-JAN. 2014

·Safely and effectively employed several different methods to remove and control pest and rodents from commercial establishments. Successful in up selling products, customer retention and establishing new clientele. Managing between 170- 200 accounts a month including some high profile accounts such as Zoo Atlanta, and Emory Hospital.

COMMERCIAL AND RESIDENTIAL PEST CONTROL AND TERMITE TECHNICIAN TERMINX PEST CONTROL AUGUST 1996-FEB. 2009

·Met or exceeded quarterly service quotas, established friendly and professional relationships with clientele, applied pest control techniques including the application of chemicals, installed, inspected and treated termite stations, used company protocols to document service calls.

References

BRYAN WALKER 770-***-****

DR. MILLARD COLLIER 770-***-****

REV. JOHN BEASLEY 770-***-****

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