Employee Relations Manager

Lisa M. Fisher

Phone: 469-***-****

Email: ******@*****.***

STRATEGIC RECRUITING PROFESSIONAL

EDUCATION

Masters of Science, Human Resources and Training - Amberton University – Garland, Texas

Bachelors of Arts, Political Science - University of Texas at Arlington – Arlington, Texas

PROFESSIONAL WORK EXPERIENCE

CitiBank, Irving, TX, February 2020 to July 2020

Contract – SGA

Sr. Recruiting Consultant

Managed the entire recruitment process by providing a strong strategic and consultative “diverse” selection approach that addresses Hiring Managers needs to attract, select and retain top IT diverse talent for multiple states.

Supported recruiting efforts for ICG Technology organization within the broader Institutional Clients Group line of business.

Sourced applicants, screen resumes, interview candidates and provide a short list to Hiring Managers

Facilitated feedback to key stakeholders; working closely with appropriate parties to ensure timely production of appropriate documentation and sign off.

Managed relationships with search firms/agencies, recruitment portals, and other organizations to effect timely and thorough sourcing of a high quality, diverse candidate pool

Formulated and Negotiate complex offers.

Worked closely with HR, Compensation, and Business Management partners negotiating offers and meeting the needs of my internal and external customers.

Researched competitive markets and peer organizations.

Ensured all hiring policies and procedures (i.e. any compliance, legal and regulatory requirements) are adhered to.

Participated in diversity recruiting events and activities.

Provided stakeholders with market data and activity information creating a strategic roadmap to attracting and retaining top, “diverse” talent.

Ensured "best practice " recruitment guidelines are administered throughout recruitment process creating a positive candidate experience.

TBey & Associates, Dallas, TX, February 2016 to February 2020

Lead Recruiter/Supervisor

Managed the entire recruitment process by providing a strong strategic and consultative selection approach that addresses Hiring Managers needs to attract, select and retain top talent across the United States for multiple locations.

Handled the entire recruitment lifecycle process which includes sourcing candidates, reviewing applications, conducting and scheduling interviews, as well as extending offers for multiple positions in varying disciplines for several locations across the United States focused on diversity hires.

Coached and trained 6 recruiters and 6 Sourcers on all aspects of the recruitment process focused on strategic sourcing.

Advised hiring managers on effective candidate interview and assessment/ evaluation techniques utilizing Assessment Tools (PreVisor and Predictive Index) to ensure that interviews are conducted efficiently and professionally.

Developed job descriptions and postings that attract top talent in a variety of areas: IT, Corporate, Finance and Accounting, Customer Service, Supply Chain, University recruiting, etc.

Developed and maintain a network of contacts to help identify and source qualified candidates.

Led participation efforts for career events, conferences and community job fairs on behalf of the company.

Accountable for the effective implementation of Talent Acquisition processes in accordance with policies, practices, EEO, OFCCP, Hiring from Competitors, Conflicts of Interest and other legal requirements.

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Managed the content of our Applicant Tracking System (ATS) for assigned requisitions which includes making process improvement recommendations and updates.

Identified and recommended improvements to existing Talent Acquisition policies, procedures and best practices for continuous process improvement initiatives which include recruitment analytics, sourcing strategies, and the candidate experience.

Tracked and reported on key Talent Acquisition metrics for Senior Level Executives.

Managed the background check vendor relationship for the pre-employment process which includes reference, background and drug screening checks on applicants.

Energy Future Holdings/TXU Energy, Dallas, TX, December 2010 to February 2016

Associate I, Marketing 10/13 to 2/16

Crafted messaging for hiring and employee value statements to support the Talent Acquisition team’s strategic goals.

Led employment branding campaigns that focus on what it means to work at the company, what type of environment is promoted, or particular company values and mission statements

Liaison that works directly with the Talent Acquisition team for the employment branding aspect of recruitment marketing.

Supported the Analyst Momentum College Recruiting program by sourcing candidates and interviewing candidates for a two-year rotational leadership program.

Analyzed brand performance, brand competitiveness, and product trends in the marketplace and develop messaging strategies based on research and analysis to assist the Talent Acquisition team in attracting and retaining top talent.

Consulted on brand alignment with internal teams for projects and activities that directly or indirectly impact brand perceptions with candidates and customers.

Support brand communication projects and programs, including internal brand campaigns, recruiting events and electronic communication efforts.

Collaborated with other functional areas within the organization and with external groups, including vendor management to drive a consistent brand position.

Lead Recruiter 12/10 to 10/13

Managed the entire recruitment process by providing a strong strategic and consultative selection approach that address manager’s needs to attract, select and retain top IT diverse talent.

Sourced, screened, interviewed and effectively negotiated and communicated offers to internal and external candidates.

Coached, trained and mentored newly hired recruiters and sourcers on business line expectations and creating creative sourcing resources to attract and retain top, diverse talent across a variety of business lines for both technical and non-technical roles.

Advised managers on effective candidate interview and assessment/evaluation techniques utilizing Assessment Tools (PreVisor and Predictive Index) to ensure that interviews are conducted efficiently and professionally.

Partnered with HR business partners, hiring managers, candidates, and peers to ensure that all parties are aligned in regards to the recruiting process from start to finish.

Provided recruiting updates to Managers and HR Business Partners by documenting the recruiting process utilizing HRIS/Applicant Tracking system in a consistent and timely manner.

Managed, negotiate, and approve direct hire invoices for 3rd party vendor contracts for search firms utilized for EFH and TXU Energy.

Researched issues regarding new hire personnel and position numbers by creating ePeople tickets and addressing any issues as it relates to new profiles in the system.

Partnered with finance to help facilitate the requisition approval process from a forecasting standpoint ensuring that all positions are within budget by offering documentation when requested that supports the budget.

Researched and provide documentation to the Employee Relations Team/Legal for employee investigations and EEOC charges.

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TBey & Associates, Dallas, TX, September 2009 to December 2010

IT Staffing Manager

Provided technical recruiting expertise to Fortune 500 clients for IT and HR. Successfully recruited and place IT and HR professionals (contract and permanent) of all levels and skill sets for difficult to fill IT/HR positions. Developed recruitment strategies, conduct cold calling, run reference checks, verify employment and academics and negotiate full time and contract rates, sales and verbal offers.

Managed a team of 8 recruiters, 2 sourcers and 3 coordinators. The team performance for productivity increased as a result and exceeded stretch goal benchmark by 15%.

Project lead for recruitment process improvement-driving improvement for Time-to-Fill (TTF), Percentage of Requisitions filled, Vacancy Rate (VR), and Customer Satisfaction metrics.

Created and reengineered Client customer service survey tool; automated/wed-based platform to capture monthly Recruiter metrics versus quarterly responses; improved response rate from average of 13% to average of 35%.

Redesigned annual performance evaluation form and state-of-work form used in monthly and annual performance review discussions to drive accountability-impacted performance improvement of 5 team members.

Implemented performance expectations for staff and achieved successful outcomes.

Led full cycle recruitment efforts for VP and Director-level positions and other critical needs for clients in the Healthcare, Software, Utilities, Financial, Retail, and Mortgage industries.

Served as strategic business partner for clients, building successful relationships to achieve operational objectives by filling hard to fill roles.

Successfully filled Senior Level IT Leadership role that had been open for over 120 days within 30 days of receiving client order.

Personally produced over $250,000 in yearly staffing fees, staffing up to 28 accounts, and 38+ contracts at a time.

ESSILOR USA, Carrollton, TX, April 2007 to September 2009

Corporate Recruiter

Managed the entire recruitment process across multiple business units including IT, Business Development, Finance and Accounting, Product Development, Product Marketing, Supply Chain, and HR, utilizing a consultative, sourcing, assessment and selection approach that address client’s needs in a cost effective manner.

Consulted with business and functional leaders to define competencies for specific roles.

Interviewed pre-qualified, negotiated offers and closed hires. Perform reference/background checks and coach hiring managers on reference techniques.

Regularly called upon to troubleshoot difficult to fill positions, to source, identify, attract and secure and close hard to find candidates.

Prescreened candidates with detailed phone screens, evaluating candidate’s compatibility with specific job requirements, ensuring the right fit prior to submission to hiring managers. Track candidates’ activity (i.e. phone calls and emails) in Taleo, applicant tracking system.

PROFESSIONAL AFFILIATIONS/CERTIFCATIONS

Member of SHRM

Member of Dallas HR

Certified DDI Interviewer – Targeted Selection

COMPUTER SKILLS

Microsoft Office Suite

Oracle, PeopleSoft and Lawson HRIS Systems

Workday, Alexus, Webhire, Recruitmax, Brassring, Vurve, Taleo, PeopleSoft eRecruit, ICIMS, Virtual Edge and Success Factors Applicant Tracking Systems

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