Network Engineer

Jonathan

Thornton

Mobile: 773-***-****

Email: ********.*.********@*******.***

Website https://www.linkedin.com/in/jonathan-

thornton-26599950

Summary

Versatile and adaptable IT Professional specializing in network administration with extensive experience in a high production environment and focused attention to detail. Provides adequate team support, problem solving two years. Capable of working independently to serve company needs with effective teamwork and collaboration skills.

Education

Northwestern University

Evanston, IL

Bachelor of Science in

Information Systems &

Organizational Behavior

01/2016 – 06/2020

Triton College

River Grove, IL

Associates in Arts 01/2006 – 05/2010

Professional Experience

IPsoft Inc.: Chicago, IL

Network Engineer

07/2017 – Present

· Manage network infrastructures and provide network life-cycle support 24x7 to our Enterprise clients in Finance, Insurance, Manufactory, Government, and Aerospace & Defense industries, Our level of services including monitoring/troubleshooting/configuring resolving 25-30 tickets.

· Hands-on Cisco Meraki cloud/APs

· Work on network-IT tasks/requests, network outages, and providing fault isolation and root cause analysis for technical issues.

· Worked on network engineering projects. (migrate wireless infrastructure from Cisco WLC controllers and Access Points to Meraki infrastructure.)

· Interacting with carriers (AT&T, Verizon, CTL, Wipro) plus RMA Diagram & projects

· Utilizing IPsoft's proprietary products for IT tasks automation.

· Using JavaScript, Python, and Ansible, created automations integrated with IPCenter v3 (IPSoft's proprietary ITIL- aligned ticketing system) for many Enterprise clients. The automations used Puppet-managed IPmon and Nagios to diagnose and remediate common network-related issues and tasks. CIBT Inc.: Chicago, IL

Client Services Consultant

07/2016 – 07/2017

· Managed 10-35 clients daily in a proactive and customer friendly manner to resolve issues.

· Assured accurate information maintained on client accounts throughout the implementation cycle (service codes, pricing, shipment information, travel date).

· Conducted a thorough review of daily reports, including the Critical File List and Agent Action List to maintain all account information, is kept current, and follow up actions are met to prevent potential issues.

· Developed and maintain a thorough understanding of travel document requirements and processes to assure proper handling of requests and accurate information provided to clients

· Interfaced closely with other CIBT Operation centers and call centers on behalf of the customer. Zurich Insurance: Schaumburg, IL

Customer Service Representative II

12/2013 – 05/2016

· Create and process Workers Comp. claims within turnaround time for multiple states

· Liaison between M.D., M.D. staff, adjusters, NCM, & employees via email and telephone

· Record inbound/outbound call volume in Excel for management staff modeling/auditing purposes

· High-volume producer of E-Faxes for medical claims Randstad Staffing, Zurich Insurance:

Schaumburg, IL

Claims Shared Services Support

10/2010 – 12/2013

· Assigned Workers Comp. claims to contracted M.D.’s for additional analysis

· Managed inbound/outbound calls for Physician Advisors

· Monitored claims for closeouts/corrections for contracted M.D.’s Technical Skills

Proficient in Microsoft Office: Word, Excel, Outlook & PowerPoint, Macros Networking Engineer/Administration, topologies, and implementation techniques. Working with Cisco systems (switches, routers, Meraki, etc.) setup, configuring, and implementing on networks.

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