Senior Manager Project, Scrum Master, Product Owner

Sandra Maria Valdes, MSIE, PMP,CSM Phone: 786-***-****

**** ** ***** ***

Miami, FL 33183 ***********@*******.***

Project Manager / Scrum Master/ Industrial Engineer/ Systems Analyst

Summary

Knowledgeable professional with 25 years of experience working and implementing projects in an IT Healthcare and IT Travel environments. Expert in System/Software implementations, upgrades and conversions. Expert in Business Process Improvements. Self-motivated, amiable, and a goal oriented project leader. Strong focus on customer service and quality improvement. Collaborative with staff, vendors, upper management, and senior leadership to accomplish the strategic and operational goals of the organization. Eager to work in a professional environment that values initiative, ingenuity, enthusiasm, a positive attitude, and hard work.

25 Yrs Project Management experience (Waterfall and Agile Methodologies) – Small, Medium and Large Projects

Led 20+ people teams

System Implementations, Upgrades & IT Standardization Projects

Process improvement and streamlining expert

5 Yrs Business Analysis experience

Scrum/Agile Methodologies

3.5 Years Supervisor experience

5+ Yrs Application Support/Administration

Team Synergy builder

Workflow design for productivity & performance improvement

Military experience with U.S. Security Clearance

Fluent English / Spanish

Professional Experience

Assurant

Sr. Project Manager (1/19 to Present)

Managed Medium to Large scale projects in the Auto Warranty side of the business.

Managed projects with clients and teams in a global scale specifically in Australia and Japan.

Manage multiple scrum teams as part of an overall client implementation.

Manage the infrastructure piece of a large size project for the mobile device international business including failover initiatives, FTP, Digital Portal, Server Optimization, Disaster Recovery among others.

Responsible for managing cross functional teams each with different objectives.

Responsible for managing the budget and providing status reports as well as having meetings with the client for status and troubleshooting sessions.

Responsible for issue lifecycle including resolution and validation.

Responsible for keeping all stakeholders up to date regarding accomplishments, status of active items, critical issues as well as project goals and targets for completion.

Farelogix

Sr. Project Manager (8/17 – 1/19)

Manage medium to large scale complex projects simultaneously throughout entire software development life cycle from the planning phase to the full production environment implementation

Responsibilities included creating and managing detailed project schedules, identifying/managing critical paths, assigning and scheduling resources

Conduct meetings to review requirements with customers to ensure clear understanding of project requirements/objectives. Provide project updates to stakeholders and senior management. Develop strong working relationships with all relevant parties

Build, develop and grow business relationships to achieve project success

Led cross-functional teams comprising of Global members, client personnel, and vendors through the software development life cycle

Run weekly meetings, helping to facilitate communication and maximize productivity

Identify and manage project risks and recommend mitigation strategies and oversee the cost and quality control throughout project lifecycle

Create and track issues logs, track and report project milestones, progress on the deliverable, and overall progress of project

Obtain final acceptance of deliverable, updated documentation, and project closure

Projects managed during this period included among others:

-Wildcards in FareSearch which allows to search for other non-branded fares based on the Fare Basis Code.

-Additional WebServices Configurability which allows American Airlines the flexibility of reaching specified AA web service to test new development and functionality without destabilizing development and testing efforts.

-Retain Source on PNRDeleteRQ transaction which allows to have the data needed for mid and back office applications.

-Wrong Passenger Information in Auto-Exchange Screen which was implemented to reduce confusion on the Fare for Selected Flights screen preceding the auto-exchange transaction.

-Advance Seat Reservation which provides the ability to sell post ticketing paid seats using electronic miscellaneous documents for EMD-A type documents.

-New airline implementation including the availability to book paid seats, issue tickets and EMDs.

Miami Children’s Health System

IT Project Consultant II (2/14 – 6/17)

Managed multiple and simultaneous projects and supported clients through all phases of implementation from the initial definition of requirements, data mapping and conversion, training and production implementation through to the implementation of production support.

Responsibilities included interviews to conduct project assessments in order to determine the project score for prioritization purposes and gather information for the project charter. Prepare and managed project plans including communication plan, schedules, risk plans, etc. Monitored and reported project status. Managed project teams, executed project work plans and revised as appropriate to meet changing needs and requirements. When needed followed the change management process. Managed relationships with vendors, clients and the overall team. Managed the financial aspects of the implementations, including forecasting, monitoring project costs and communicating costs against budget to clients. Ensured that commitments (both contractual and non-contractual) were met.

Projects managed during this period included new implementations and upgrades. Managed the following projects:

-Enterprise wide Laptop Encryption ($57,000)

-Dental System implementation ($125,000)

-Document Archiving system ($100,000)

-Clinical EMR System upgrade (no budget – in house)

-Online Bill Pay System implementation ($51,000)

-Implementation of CRM ($500,000)

-Reference Lab Network System implementation for several practices ($179,000)

-Implementation of PeopleSoft HCM ($2,000,000)

-Implementation of Infusion Management ($370,000)

Miami Children’s Health System

IT Project Consultant (2/12 – 2/14)

Managed multiple and simultaneous projects and supported clients through all phases of implementation from the initial definition of requirements, data mapping and conversion, training and production implementation through to the implementation of production support.

Responsibilities included interviews to conduct project assessments in order to determine the project score for prioritization purposes and gather information for the project charter. Prepare and managed project plans including communication plan, schedules, risk plans, etc. Monitored and reported project status. Managed project teams, executed project work plans and revised as appropriate to meet changing needs and requirements. When needed followed the change management process. Managed relationships with vendors, clients and the overall team. Managed the financial aspects of the implementations, including forecasting, monitoring project costs and communicating costs against budget to clients. Ensured that commitments (both contractual and non-contractual) were met.

Projects managed during this period included new implementations and upgrades. Managed the following projects:

-Food & Nutrition Services System upgrade ($50,000)

-Enterprise wide Human Resources Performance System implementation ($285,000)

-Enterprise wide Staff Scheduling System ($285,000)

-Enterprise wide Server Migration to a new domain (no budget – in house)

-Enterprise wide Laptop Encryption ($57,000)

Interval International

IT Project Manager (4/07 – 2/12)

Project Manager for multiple Information Technology projects including implementation and software development projects. Projects managed included the following:

-PeopleSoft implementation for our partner located in Hawaii

-Peoplesoft resolution of post implementation issues for the Finance and Human Resources modules

-Setup and configuration of a time tracking system for our partner in Hawaii

-Move of the Australia New Zealand servicing office to Singapore

-Scrum Master for development projects

-When managing projects using the agile methodology, responsibilities included achieving sprint goals, acting as liaison between project owner and development team, adhering to project timelines, addressing team needs efficiently and effectively, addressing problems through risk management and contingency planning, quality control, team building, guiding projects to completion on time, within scope, and on budget, and managing project scope to ensure delivery was compliant to scope commitment. Daily activities included: Facilitation of sprint review, sprint planning sessions, daily standup meetings, stakeholder meetings, problem resolution meetings, software demonstrations, and retrospective meetings. Backlog management with project owner, addressing of team needs efficiently and effectively, encouraging project organization and transparency, detection of potential problems.

Improvement and implementation of PMO procedures to streamline the back office operations of the PMO office.

Interval International

Senior Business Analyst (10/06 – 4/07)

Project Manager and Business Analyst for the implementation of Microsoft CRM.

Baptist Health South Florida

Business Technology Consultant (1/01 – 9/06)

Project Manager for the identification, research, evaluation and implementation of systems and technologies that support the strategic information initiatives throughout Baptist Health.

Identification and implementation of streamlining opportunities, cost savings and process improvements; Workflow design; provide recommendations for better practices.

Vendor management and relationship building to implement new systems and resolve issues

Close relationship with users to identify needs, provide systematic troubleshooting for problem resolution, identify opportunities for process improvement and provide training as needed.

Conduct audits for system integrity; create test plans for upgrades/conversions; detailed documentation of projects; preparation of end-user reports for the entire organization; participation in the budgeting process.

Mercy Hospital

Senior Management Analyst (6/98 – 1/01)

Successfully implemented process improvement projects such as process reengineering for doctor's offices (job function redesign, well defined job descriptions, implementation of automatic phone service), Environmental Services (Staff Reduction of 13.58 FTEs), Emergency Room Admissions Process (to reduce waiting time), Radiation Oncology (found $1,000,000 in charges that were unknowingly being held), Billing of Implants process (to reduce lost charges).

Supported the entire organization in productivity measurement and budget management, using productivity measuring reports, streamlining opportunities and benchmarking initiatives.

Served as Project Manager for the acquisition and implementation of systems including business requirements, vendor research and evaluation, cost-benefit analysis, roll-out, testing, training, and "go live".

American Bankers Insurance Group

Business Analyst (6/97 - 5/98)

In charge of creating and distributing bulletins for Credit Life, Credit Property, Direct Mail and Chargegard products.

Calculated and maintained accurate data on the department's performance.

Streamlined processes and functions. Analyzed trends and advised.

Prepared project estimates, target dates and prioritized.

Prepared departmental transfer prices and budget.

American Bankers Insurance Group

Supervisor Document Control (12/93 - 6/97)

Managed personnel and administrative functions related to the receipt, processing and distribution off all incoming mail, policies, and internal and external reports.

Developed and maintained control systems that provided statistics for production figures and cost analysis for various insurance processes.

Developed projects to reduce costs and improve quality and customer service for all ABIC operation areas.

Responsible for a complete ergonomical redesign of the incoming mail area to reduce physical stress.

Exceeded departmental productivity goals by 14%, resulting in bonuses of $718 per employee.

Elected as ABIG's Supervisor of the Month in 4/94 after increasing departmental productivity by 33% over the previous year.

Elected ABIG Suggestor of the Quarter in 2nd quarter of 1995. Assisted the re-engineering team in reduction of paper handling.

Streamlined approx. 30 processes related to the handling and distribution of Insurance policies.

American Bankers Insurance Group

Statistical Analyst (12/92 - 12/93)

Preparation, monitoring and analysis of statistical data regarding performance measures of several departments among the company. Providing recommendations geared to improve performance.

Elected EOM on August of 1993 due to the solutions suggested to improve productivity in various departments.

Fleming Companies

Information Center Representative (10/90 - 12/92)

Responsibilities included controlling and coordination of the installation of personal computers, policies and computer related procedures in the company.

Developed security procedures and purchasing guidelines to avoid loss of equipment and integrity of the PC environment throughout the company.

United States Navy

United States Navy Training Petty Officer

Building, transportation and maintenance of torpedoes

Management of Torpedo Shop Training Program

U.S. Secret Security Clearance.

Honorable Discharge.

Education, Certifications & Other Skills

Education:

Florida International University, Masters of Science Degree in Industrial Engineering (GPA: 3.81 – Magna Cumlade), Miami, FL – 8/1998

Pontificia Universidad Javeriana, Bachelors of Science degree in Industrial Engineering (GPA: 3.34), Bogotá, Colombia

American Bankers Insurance Group, Supervisory Certificate, Miami, FL

Certifications:

Project Management Professional Certification - PMP # 1606174 (Earned: May 2013 – Renewal: May 2022)

Certified Scrum Master – Certificant ID: 827955 (Earned: September 7 2018 – Renewal: September 7 2020 )

Member of the Project Management Institute South Florida Chapter

Other Skills:

Jira, ServiceNow, Bugzilla, Project Charter, Project Scope, Work Breakdown Structure (WBS), Project Plan, Communication Plan, Budget Tracker, Status Reports, Test Plans, Lessons Learned, Project Closure Report.

Microsoft Office Suite including Microsoft Project, Power Point, Visio, Word, Excell, Changepoint, Sharepoint, Corasworks

Soft Skills, Managing Expectations, Building Resilience, Agile Methodology, Waterfall Methodology, PMP Certified, Certified Scrum Master, Vendor Management, Global Initiatives

Process Improvement

I was invited to Nova Southeastern University to give a speech in soft skills.

References

Furnished upon request.

Contact this candidate