Christopher Carter

ades9u@r.postjobfree.com 619-***-**** linkedin.com/in/christophercarter1

IT professional with 2 years of experience. Security focused analyst with experience in Identity and Access Management including the full identity lifecycle, identity governance, risk management, and role-based access control implementation.

WORK EXPERIENCE

Sharp Healthcare Feb. 2020 – Jun. 2020

Identity and Access Management Analyst 1, Contract San Diego, Ca

Preformed IAM operational duties including but not limited to: account provisioning, de-provisioning, periodic access reviews, emergency access, and privileged access management.

Utilized Remedy BMC ticketing software to manage account and change management requests and Ivanti for service desk related incidents, completing approximately 50 tickets a day utilizing ITIL processes.

Troubleshot access, exchange, and active directory related issues

Utilized Role-Based Access Control (RBAC) standards to ensure that enterprise application access is limited to an “as needed” basis ensuring that the user has the least amount of entitlements to do their job.

Utilized Attribute-Based Access Controls to manage our enterprise shared network drives to ensure that users are only accessing files that they have access to and only what they need access to.

Utilized the Outlook exchange admin console to manage our enterprise exchange server including distribution lists, shared mailboxes, calendars and more.

Utilized PowerShell to automate daily operational tasks UC San Diego Health April 2019 – Feb. 2020

Service Desk Analyst, Contract San Diego, Ca

Provided 100% remote day-to-day consulting, training, troubleshooting, and problem solving to UC Health end users utilizing the Service-NOW ticket portal, completing approximately 50 tickets a day.

Managed user accounts including password resets, adding and removing AD groups, VPN connections, and multi-factor authentication through DUO.

Provided support with hardware, Epic EMR, and virtual desktop applications through citrix receiver. EcoATM Aug. 2018 – Apr. 2019

Machine Support, Tier One, Full-Time San Diego, Ca

Provided 100% remote customer and technical support to kiosk technicians and customers.

Preformed in depth, corrective kiosk troubleshooting using proprietary system tools to diagnose hardware, software, and other kiosk related issues.

Utilized the Salesforce ticketing system completing 60 tickets a day. EDUCATION

IMI Certified Identity Access Manager (CIAM) April 2020 CompTIA Security+ December 2019

SKILLS

Developed written and verbal skills, assignment and priority flexibility, and time management skills

Proven problem solving, critical thinking, root-cause analysis, and business risk analysis

Excellent analytical and problem-solving skills, anticipating issues and dealing with them appropriately

Experience with Role-Based Access Control and implementation of role-based access

Experience with LDAP, AD, and Identity Governance provisioning tools

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