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IT Manager

Jeddah, Makkah, Saudi Arabia
July 23, 2020

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Career Summary

Committed professional possessing techno-functional knowledge of business applications and functions across different industries.

More than 11 years of experience in versatile organizations in KSA.

Currently responsible for requirement translation and implementation of Qasswa systems (Sales, Operations, Finance & HR).

Personal Details

M: +966-**-***-****

Indian Muslim

Married with 2 kids

Speaks English, Arabic.

Iqama is transferable


July 2015 to Present.

Qasswa for Haj & Umrah – Jeddah, KSA

IT Manager

Requirements Engineering for Business.

Translating Requirements for Development Partners.

Validation of Developments.

Managing Implementation & Testing.

Analysing ongoing changes for controlled Change Management.

Develop and deliver systems trainings, technical and functional support.

B2B & B2C Implementation (E-Commerce).

Program development & Project Management. (

Administer Hyper-V Failover using SAN Storage.

Monitor manage and maintain storage environments, NAS, SAN, VMware.

Administration of physical (Tape) and virtual backup-restoration of database,VM’s and configurations.

Azure & MS365 Administration.

May 2011 to Jun 2015

M.M. Al Harbi Contracting and Group – Dammam, KSA

Project Manager – IT & ERP

Configuration, Administration & Maintenance of Dynamics AX 2012

Requirements Gathering, User training, technical and functional support

Customization proposal for gaps identified and report to Microsoft Partner

Ensuring development best practices, document required technical artifacts related to the project, and administer Dynamics AX 2012.

Customizing financial reports using Visual studio 2010 or SSRS

Designing financial reports on management reporter

SQL Server Management for High Availability of Live and Test environments

Implementing IT Policies & Procedures

IT Procurement and Assets Management

Supporting & Troubleshooting workstations on Domain

Dec 2009 to May 2011

GillaniME ERP Solutions Provider – Al Khobar, KSA

Solutions Consultant

Requirement analysis for Retail, Trading, Services and Construction customers.

Data gathering and implementing application modules for clients.

Assisting development team with clients’ requirements.

Product demos and onsite trainings on AP, AR, GL, FA, WMS, HR/PAYROLL and Retail.

Assisting sales and pre-sales for prospective customer.

Install, Configure, Administer & Maintain GUI Application Server.

Install, Configure, Administer & Maintain IBM Informix Database Server.

Oct 2008 to Dec 2009

Al-Muhaidib Hardware, Sanitary and Tiles – Eastern Province, KSA

System Administrator

Install, configure, administer & maintain SQL Server, Online & Offline POS for each showroom.

Assisting end-users technical issues in the office and showrooms (real time solutions)

Preventive maintenance, Backup, Restore and Critical Recovery of systems

Creating and modifying the reports in CRYSTAL REPORTS 9.0

Users training and upgrades for business applications across 25 showrooms across Saudi Arabia.

Remote user support and LAN/WAN Troubleshooting.

Install, configure, administer & maintain Windows Domain based network

Install, configure, administer & maintain Exchange 2003, ISA 2004, LANPAC (ACCPAC Client)


ERP Systems – Implementation & Integration

MS Dynamics AX 2012: MM Al Harbi 2011

Focus I: Qasswa – 2017

Gillani ERP: Best Foods, Riyadh (Retail- FMCG)

Gillani ERP: Al Hammam Constructions, Rastanura

Gillani ERP: MAAZ Trading, Jubail

Sales & Operations– Implementation & Integration

TourVisio: Qasswa – 2017

Program Development Qasswa 2019

HRMS – Implementation & Integration

TimeTrax: Qasswa – 2016

HR/Payroll Application Development: MM Al Harbi --2013

IT Infrastructure: New / Upgrade

Infrastructure Migration from on-premise to Azure. -- 2018

Hyper-V Failover Cluster / Dell SAN: Qasswa – 2015

New Project Site Infrastructure: MM Al Harbi -- 2011


OS Platforms

Microsoft Azure cloud platform

Microsoft Windows 2016 R2 / 2012

Linux / Unix Flavors

Business Applications

Microsoft Dynamics AX 2012 / ERP System

Focus I / ERP System

Microsoft Dynamics AX Retail

PACT RevenU / ERP System

SAN TourVisio / Tourism Sales & Operations System

TimeTrax / HRMS

Gillani ERP / ERP System

ACCPAC / Accounting


MS Active Directory & DNS

MS Hyper-V & Failover Clustering

SQL Server 2012 R2

Oracle 10g & IBM Informix

MS Exchange Server 2013

MS ISA / IIS / Terminal Server

McAfee Enterprise (EPO)

Symantec Backup Exec

Cisco UCM & Presence

Citrix & MS RemoteApp

Various Network Utilities for both Microsoft and Linux Platforms

Hardware / Appliances

Dell Enterprise Servers

Dell SAN Storage


Cisco (Routing/Switching)

SonicWall, Cyberoam

Biometric T&A Systems

APC Power Solutions

Tape libraries

Cisco & Avaya IP Telephony

Various Multifunction Copiers

Other Tools / Utilities

Visual Studio 2010

Crystal Reports & SSRS

Primavera, AutoCAD


Diploma in Computer Networking

Cromwell College of IT & Management, London, United Kingdom – 2006

B. Tech (Electronics & Communication Engineering)

Jawaharlal Nehru Technological University (JNTU), India – 2005

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