IT Manager
Resume:
Career Summary
inkedin.com/in/ziauddinchisty
Committed professional possessing techno-functional knowledge of business applications and functions across different industries.
More than 11 years of experience in versatile organizations in KSA.
Currently responsible for requirement translation and implementation of Qasswa systems (Sales, Operations, Finance & HR).
Personal Details
********.******@*****.***
Indian Muslim
Married with 2 kids
Speaks English, Arabic.
Iqama is transferable
WORK EXPERIENCE
July 2015 to Present.
Qasswa for Haj & Umrah – Jeddah, KSA
IT Manager
Requirements Engineering for Business.
Translating Requirements for Development Partners.
Validation of Developments.
Managing Implementation & Testing.
Analysing ongoing changes for controlled Change Management.
Develop and deliver systems trainings, technical and functional support.
B2B & B2C Implementation (E-Commerce).
Program development & Project Management. (Umrahmate.com)
Administer Hyper-V Failover using SAN Storage.
Monitor manage and maintain storage environments, NAS, SAN, VMware.
Administration of physical (Tape) and virtual backup-restoration of database,VM’s and configurations.
Azure & MS365 Administration.
May 2011 to Jun 2015
M.M. Al Harbi Contracting and Group – Dammam, KSA
Project Manager – IT & ERP
Configuration, Administration & Maintenance of Dynamics AX 2012
Requirements Gathering, User training, technical and functional support
Customization proposal for gaps identified and report to Microsoft Partner
Ensuring development best practices, document required technical artifacts related to the project, and administer Dynamics AX 2012.
Customizing financial reports using Visual studio 2010 or SSRS
Designing financial reports on management reporter
SQL Server Management for High Availability of Live and Test environments
Implementing IT Policies & Procedures
IT Procurement and Assets Management
Supporting & Troubleshooting workstations on Domain
Dec 2009 to May 2011
GillaniME ERP Solutions Provider – Al Khobar, KSA
Solutions Consultant
Requirement analysis for Retail, Trading, Services and Construction customers.
Data gathering and implementing application modules for clients.
Assisting development team with clients’ requirements.
Product demos and onsite trainings on AP, AR, GL, FA, WMS, HR/PAYROLL and Retail.
Assisting sales and pre-sales for prospective customer.
Install, Configure, Administer & Maintain GUI Application Server.
Install, Configure, Administer & Maintain IBM Informix Database Server.
Oct 2008 to Dec 2009
Al-Muhaidib Hardware, Sanitary and Tiles – Eastern Province, KSA
System Administrator
Install, configure, administer & maintain SQL Server, Online & Offline POS for each showroom.
Assisting end-users technical issues in the office and showrooms (real time solutions)
Preventive maintenance, Backup, Restore and Critical Recovery of systems
Creating and modifying the reports in CRYSTAL REPORTS 9.0
Users training and upgrades for business applications across 25 showrooms across Saudi Arabia.
Remote user support and LAN/WAN Troubleshooting.
Install, configure, administer & maintain Windows Domain based network
Install, configure, administer & maintain Exchange 2003, ISA 2004, LANPAC (ACCPAC Client)
MAJOR PROJECTS
ERP Systems – Implementation & Integration
MS Dynamics AX 2012: MM Al Harbi 2011
Focus I: Qasswa – 2017
Gillani ERP: Best Foods, Riyadh (Retail- FMCG)
Gillani ERP: Al Hammam Constructions, Rastanura
Gillani ERP: MAAZ Trading, Jubail
Sales & Operations– Implementation & Integration
TourVisio: Qasswa – 2017
Program Development
Umrahmate.com: Qasswa 2019
HRMS – Implementation & Integration
TimeTrax: Qasswa – 2016
HR/Payroll Application Development: MM Al Harbi --2013
IT Infrastructure: New / Upgrade
Infrastructure Migration from on-premise to Azure. -- 2018
Hyper-V Failover Cluster / Dell SAN: Qasswa – 2015
New Project Site Infrastructure: MM Al Harbi -- 2011
TECHNICAL SUMMARY
OS Platforms
Microsoft Azure cloud platform
Microsoft Windows 2016 R2 / 2012
Linux / Unix Flavors
Business Applications
Microsoft Dynamics AX 2012 / ERP System
Focus I / ERP System
Microsoft Dynamics AX Retail
PACT RevenU / ERP System
SAN TourVisio / Tourism Sales & Operations System
TimeTrax / HRMS
Gillani ERP / ERP System
ACCPAC / Accounting
Services
MS Active Directory & DNS
MS Hyper-V & Failover Clustering
SQL Server 2012 R2
Oracle 10g & IBM Informix
MS Exchange Server 2013
MS ISA / IIS / Terminal Server
McAfee Enterprise (EPO)
Symantec Backup Exec
Cisco UCM & Presence
Citrix & MS RemoteApp
Various Network Utilities for both Microsoft and Linux Platforms
Hardware / Appliances
Dell Enterprise Servers
Dell SAN Storage
POSIFLEX POS
Cisco (Routing/Switching)
SonicWall, Cyberoam
Biometric T&A Systems
APC Power Solutions
Tape libraries
Cisco & Avaya IP Telephony
Various Multifunction Copiers
Other Tools / Utilities
Visual Studio 2010
Crystal Reports & SSRS
Primavera, AutoCAD
QUALIFICATIONS
Diploma in Computer Networking
Cromwell College of IT & Management, London, United Kingdom – 2006
B. Tech (Electronics & Communication Engineering)
Jawaharlal Nehru Technological University (JNTU), India – 2005
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