Office Assistant Customer Service

ASHLEY ABRAHAM

Phone: +1-770-***-**** Email: ****************@*****.***

Enthusiastic and motivated recent college graduate, with a solid record of accomplishment in turning challenges into opportunities and thriving in hardship situations. Seeking to leverage technical and educational training with personal experience to develop a rewarding and productive career. Proactive team oriented, collaborative, Flexible, positive, dependable, strong client service skills and consistent.

EDUCATION

florida international university

12/2019

(FIU) Miami, FL

Criminal Justice major: Bachelor of Science B.A.

Minor: Psychology / GPA: 3.1 – Awarded the Dean’s List recognition

Awarded Undergraduate Certificate in National Security Studies (FIU) Miami FL

EXPERIENCE

OFFICE ASSISTANT – RJC TAX SOLUTION (USA) INC

01/2015– 04/2019

Applied communication skills when working with co-workers to accomplish team-oriented tasks with attention to detail and quality

Performed clerical duties, data entry and reports associated with quarterly financial

Organized tax documents, reports and statement

Performed administrative support activities for multiply supervisors

Cover reception and assisted with front desk duties daily basis

INTERN – UNIVERSITY OF MIAMI SCHOOL OF LAW 05/2017 – 08/2017

Shadowed attorneys at the Children and Youth LAW Clinic in court appointments and community events to acquire additional knowledge of the profession

Input data into First data database to ensure proper documentation for each court case

Scheduled initial meetings for parents and children attending family class and immigrations services

Performed case research on immigration law for people who from out of country

Placed all relevant documents into client case files.

JOHN FOY AND ASSOCIETES PERSONAL INJURY LAW FIRM 02/2020 – 06/2020

Received incoming client calls and initiates outbound calls to potential clients

Handled client claims and forwards completed intake to appropriate attorneys for review

Used software to entered all cases and client’s details

Maintain communication with clients according their case

Referred potential client to medical provider

SKILLS, QUALITIES, AFFILIATIONS AND VOLUNTEER EXPERIENCE

Trilingual: English Haitian Creole and French

CPR Certified

Computer skills, customer service, public relations

Member of Alpha Phi Sigma

Member of Atlanta Association of Insurance Young Professionals(AAIP-HYPE)

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