Manager Engineer
Resume:
CHARLES B. SPENCE JR.
**** ******* ****, ********, ** 22554 Cell: 703-***-**** *********@*******.***
Executive Profile
Active Top-Secret Security Clearance
Results driven senior technology program executive with 25+ years of operational, security, solution delivery and management expertise across IT in international, complex, heavily regulated and secure environments. I leverage my skills in delivery, program management and service management to develop strategies, create operating plans, and develop solutions that drive results and outcomes on time, on schedule and within budget.
Skill Highlights
IT Strategic Planning
IT Governance and Compliance
Portfolio / Program Management
Business Continuity and Disaster Recovery
IT Modernization
Information Security and Assurance
System Development
Vendor / 3rd Party Risk and Service Management
Enterprise Implementations
Information Technology Acquisition
Configuration Management
Innovative Problem Solving
IT Service Management (ITSM)
System Integrations
Core Accomplishments
Served as the "Turnaround Executive" for large scale implementations and operations that included but not limited to network optimization, quality assurance and quality control, change management, inside/outside plant engineering, and government testing and acceptance for major information technology systems.
Successfully led from concept to execution several multi-million-dollar initiatives in support of the Department of Defense, the Department of the Army, the Department of Homeland Security, and the Department of Internal Revenue Services.
Professional Experience
Senior Program/Project Manager
01/2019 to Present
Secure Innovations, LLC
Quantico, Virginia
Program Manager supporting the United States Marine Corps Community Services (MCCS) Cyber Security program in direct support of the Office of the Chief Information Officer (OCIO). MCCS has approximately 60 Point Of Sale (POS) Systems which generate more than $2.4 Billion in annual revenue.
Built and manage program and project teams comprised of Information System Security Engineers (ISSE’s), Information Systems Security Officers (ISSO’s), Linux and Windows System Administrators, Network Engineers, and Cloud Engineering and Migration support personnel (approximately 20 personnel) in support of the Risk Management Framework (RMF) authorization & accreditation (A&A) mission.
Create Project Plans and drive scope definition, develop schedules, and drive mitigation strategies for identified risks and issues
Oversee delivery of all projects in the program including management of risk, staffing, recruiting, budget, schedule, and career development of the team
Assist in the development, documentation and communication of standards as well as related regulatory policies and standards for the assigned IS program(s)
Develop and manage program metrics and performance through tracking/reporting and active engagement with stakeholders for continuous program improvement
Maintain continuous alignment of program scope with strategic objectives and make recommendations to modify program to enhance efficiencies and effectiveness.
Focus teams on business objectives and track progress to ensure project milestones are on time, on budget and with the desired results
Ensure consistency and best-practice methodologies for project delivery are followed across all project teams within the program
Responsible for end-to-end Project Delivery and Execution (Scope through Implementation) of the key programs and projects
Develop required program policy and procedures as well as all program/project artifact templates
Oversee new work requests and assist senior management with continuous portfolio management (status, projections, resource planning, new request monitoring)
Implement governance standards across the program, including tracking, monitoring and updating the status of program
Lead quality governance activities to meet quality objectives. Manage the program level risks and issues register
Work closely with clients and in-house experts to implement solutions that help customers achieve business goals
Continue to develop and identify opportunities to evolve the Cyber Security program
Produce briefings to executives as part of the project management framework in support of meeting program and project schedule dates
Participate in project coordinator recruitment process including ascertaining recruiting needs, definition of job descriptions, assessing candidate credentials and qualifications, and interviewing.
Senior Technology Project Manager
12/2016 to 12/2018
General Dynamics
Washington, DC
Senior Technical Project Manager and Information Technology Subject Matter Expert (SME) supporting the Office of the Administrative Assistant (OAA) to The Secretary of the Army, Army Headquarters Services (AHS).
Developed and championed the modernization business case for the AHS as part of the Department of the Army’s Federal Data Center Consolidation Initiative (FDDCI) which secured the CIO 6-G-6 approval and funding for the migration of 32 critical systems to a new hosting environment.
Led the planning, design, execution and operational readiness of the AHS platform migrations on schedule, on budget and with quality.
Developed a portfolio management tool and enterprise risk management framework to enable the AHS to effectively manage their enterprise AHS portfolio while mitigating high risk items.
Led several critical Army OAA enterprise initiatives such as Windows 10 migration, IT systems rationalization and lifecycle processes.
Senior Program/Project Manager (GS-15)
04/2016 to 11/2016
Department of Internal Revenue Services (IRS)
Washington D.C.
Senior program manager responsible for supporting the release and change management functions within the Department of IRS Enterprise Case Management Directorate.
Led release management functions within the IRS for all enterprise case management products and services.
Led optimization initiative to review and consolidate 61 disparate case management systems into a single integrated case management platform for the enterprise.
Led IT strategy and architecture reviews for the IRS, which included ongoing capability and performance assessments across all technology in support of the IRS.
Led and facilitated the IRS engineering life cycle (ELC) governance process to ensure that all teams were following the AGILE development methodology.
Served as the senior technology consultant to top agency management officials, advising them on the integration of like IT programs with other business programs of equivalent complexity and functionalities.
Led portfolio program reviews with agency senior executive leadership on the delivery status of key initiatives.
Senior Program/Project Manager (GS-14)
09/2014 to 04/2016
Department of Homeland Security Federal Emergency Management Agency
Washington D.C.
Senior technical program manager responsible for the oversight and management of all FEMA enterprise personnel management and processing systems, a time and attendance payroll system, and numerous other data source information systems.
Served as senior technical program manager for FEMA’s Human Resources (HR) enterprise data warehouse initiative.
Led the design and development of FEMA’s HR IT modernization plan to consolidate and optimize the content, functionality, and business processes of multiple legacy Personnel Management Systems (PMS) into a single, stand-alone, authoritative data system for all personnel management requirements.
Responsible for providing personnel and financial data metrics to FEMA senior staff, DHS, and multiple external agencies.
Managed FEMA’s annual HR IT portfolio of $6 million to ensure alignment with FEMA’s strategic plan, agency goals and objectives. Executed all procurement activities and managed all IT acquisitions.
Facilitated project development gate reviews to ensure procurement and development practices were compliant with the Department of Homeland Security and FEMA systems engineering life cycle (SELC) process.
Conducted project technical, informational, Status and decision briefings to DHS & FEMA Senior Executive Leadership.
Served as a voting member of the DHS data governance board, DHS HR IT spend plan advisory committee, FEMA analytics governance board, and FEMA IT governance board.
Led the design and implementation of several enterprise initiatives across the FEMA enterprise to include the Processes Management System, a Customer Relations Support System, Non-competitive Recruitment System, and Personnel Accountability System.
Senior Project Manager (GS-14)
10/2012 to 09/2014
Department of Homeland Security Federal Emergency Management Agency
Washington D.C.
Senior technical project manager responsible for the oversight and management of IT services and system development within the Systems Development and Integration Branch.
Senior delivery manager responsible for the execution and oversight of $20 million in development contracts for the implementation of an Enterprise Data Warehouse repository, FEMA HR Time To Hire initiative, and Service Oriented Architecture (SOA) Financial Systems (SFS).
Senior delivery program manager responsible for the design and execution of the Presidential National Address System also known as the Integrated Public Alert and Warning System (IPAWS).
Responsible for the development, integration and implementation of disaster management software application systems, and IT services to support FEMA’s national mission.
Led project gate reviews to ensure procurement and development practices are following the Department of Homeland Security and FEMA systems engineering life cycle (SELC) process.
Managed, evaluated, and directed each assigned project to ensure compliance/adherence to established scope, costs, and schedule.
Led project technical, informational, Status and decision briefings to FEMA senior executive leadership.
Senior Portfolio/Project Manager and Systems Analyst (GS-14)
04/2008 to 10/2012
Department of Homeland Security Federal Emergency Management Agency
Washington D.C.
Senior technical project manager who reported directly to the FEMA CIO responsible for managing highly visibility and critical IT initiatives across the department.
Served as the centralized intake for FEMA for all proposals that required the development or acquisition of IT solutions. Included the drafting of detailed technical and executive level business decision reports to FEMA executive leadership.
Oversaw the development of an IT portfolio management tool which was adopted across all FEMA directorates and agencies.
Led the enterprise portfolio governance committee responsible for the oversight and management of critical initiatives across FEMA to include technology initiatives in support of disaster response, recovery, and mitigation
Principal SME in support of several enterprise projects that included software development, hardware specification and evaluation, and systems integration.
Spear headed customer advocacy initiatives to ensure the effective support of the customers within the program offices.
Led the formation and implementation of sustainability and modernization initiatives to ensure the operational continuity of IT applications and solutions across FEMA
Responsible for the briefing of IT policy initiatives, standards development and strategic roadmaps to senior executives and special interest groups.
Designated by the FEMA CIO to serve as representative on interagency work groups established to develop FEMA-wide IT policy initiatives and solutions to critical issues.
Senior Project Manager (GS-13)
08/2007 to 03/2008
Army Contracting Command
Washington D.C.
Senior program manager at the Information Technology, E-Commerce, and Commercial Contracting Center (ITEC4) Acquisitions Technical Branch responsible for providing technical support and assistance throughout the IT Acquisition Process.
Principle advisor to assist diverse agencies in the development and validation request for proposals (RFP), acquisition plans, evaluation plans, source selection plans, and test and acceptance plans.
Oversaw the contracting and sourcing programs for large multi-million-dollar initiatives such as Data at Rest (DAR), the Global Combat Support System-Army (GCSS-A), the General Fund Enterprise Business System (GFEBS), the Combat Service Support Automated Information Systems Interface (CAISI), Radio Frequency Identification (RFID), and the Physical Access Control System (PACS).
Served as technical SME responsible for the reviewed all technical proposals and statements of work (SOWS) to validate feasibility, compliance to federal and departmental regulation, policy, and procedure, cost effectiveness, return on investment and solution longevity.
Served as a principle SME with responsibility for providing advice to the ITEC4 Acquisition Technical Branch Division Chief, the acquisition Contracting Officer, the Army Chief Information Officer (CIO/G6), the Program Executive Officer, Enterprise Information Systems (PEO EIS), the US Army Network Enterprise Technology Command (NETCOM), major subordinate commands/separate reporting activities, and the customer and industry as required.
Review and analyzed test plans and test results from the Joint Interoperability Test Command (JITC), the Technical Integration Center (TIC), and government recognized test labs, and the National Information Assurance Program labs (NIAP) in relation to new acquisitions programs.
Conducted market research and study tasks to identify potential competition ensuring maximum potential for cost savings.
Coordinated preparation of user documentation with the proponent activity and review and assess the adequacy of user documentation.
Served as chair for the Source Selection Evaluation Board in support of specific acquisitions through contract award.
Program/Project Manager (GS-12)
08/2004 to 08/2007
USA Information Systems Engineering Command (PEO-EIS)
Mannheim, Germany
Senior project manager and quality assurance officer for the Program Manager Defense Communications Systems Europe (PMDCS-E) responsible reviewing all engineer design plans, engineer change proposals, and performed quality assurance functions for a $300 million European Theatre Installation Information Infrastructure Modernization Program (I3MP).
Led the I3MP program which included over 63 infrastructure modernization projects across Germany, Belgium, Netherlands, and Italy, to include deployment of a 10GB data switch network for the first Stryker Brigade Garrison.
Led the execution of site surveys, site coordination meetings, and site inspections of fiber optic cable, copper cable and infrastructure construction projects
Led final government acceptance inspections certifying government acceptance.
Led the design, configuration, deployment and testing of implementations that included voice, data, video, wireless voice and data networks, computer hardware, software, network devices, communications equipment and interconnecting transmission facilities.
Compiled and analyzed performance parameters of equipment to determine the most effective devices to satisfy user requirements, considering such factors as current and future operational requirements; site environmental conditions; security requirements; schedules; equipment availability; and total cost.
Led the design reviews of network architecture and interoperability requirements to ensure that the Army, government agencies and contracted commercial service providers were able to fully integrate.
Researched, evaluated and recommended new technology for insertion into networks/systems of the army and DOD. Prepared System Design Plans and Engineer Design Plans which included lists of equipment and material, technical specifications, cost estimates, test procedures, performance criteria, and system integration procedures.
Developed technical specifications and Statements of Work for system acquisition and implementation. Evaluated contractor proposals and related contract documents to ensure technical accuracy and effective implementation at minimal cost.
Project Manager and Systems Engineer (GS-12)
01/2002 to 08/2004
USA Information Systems Engineering Command (FDED)
Mannheim, Germany
Senior project manager and systems engineer responsible reviewing all engineer design plans, engineer change proposals, and performed quality assurance functions in support of the FDED.
Led the analysis, design and engineering of IT systems for both inside and outside plant infrastructures supporting fiber optic and copper systems, local and campus or wide area networks, analog and digital voice/data/and video switching systems, and Information Security Systems.
Performed site surveys to evaluate current user network capabilities and provide systems recommendations on infrastructure, equipment, facilities, and systems to fulfill customer’s present and future requirements.
Developed systems design plans, cost estimates, construction diagrams, SOWs, engineering installation plans (EIP), which included bill of materials (BOM), technical specifications, and test procedures.
Reviewed contractor proposals to ensure adherence to specifications, established agency and governmental regulations, policies and procedures, and fulfillment of customer requirements.
Performed quality assurance and acceptance testing of newly installed systems, networks, and equipment.
Led the coordination of systems design and requirements with the project managers office (PMO) and provided technical advice on all IT design.
Tracked project status and update designs as necessary. Prepared and conducted informational, technical, and concept briefings on systems designs and proposals to the customer, contractor, higher headquarters, and other concerned governmental agencies.
Designed and Engineered secure and non-secure Internal Cable Distribution Systems (ICDS) for more than 80 Government facilities in the European Theater. These facilities were in excess of 100,000 square feet in size. The ICDS consisted of the installation of cable tracks and conduit, fiber and cat 5 cable, cable distribution boxes, patch panels, and end user devices. These projects also included the design and installation of secure communications facilities (secure server and switch rooms to include raised floor installation, installing power infrastructure and cabling, uninterrupted power supplies (UPS), and HVAC Systems. I performed quality assurance/quality control duties and executed Government test and acceptance.
Project Manager (GS-12)
01/2000 to 01/2002
Headquarters, 5th Signal Command
Mannheim, Germany
Senior project manager responsible for the fielding of 75 state-of-the-arts Digital Switching Systems (EWSD) and serving as the primary advisor to the Deputy Chief of Staff/Plans, 5th Signal Command on the implementation and status of the Switch Modernization program for the entire European Theatre.
Led the overall implementation and oversight for the deployment of 75 state-of-the-arts digital switching systems (EWSD) across Europe in support of the war fighter. Scope of program included sub-communication systems such as fiber optics systems, cable distribution systems, radio transmission Systems, and technical control facilities.
Led the review and validation of all technical proposals and documentation for the installation and implementation of the new switch network.
Contributed to the cross functional working groups involving the co, government agencies, and contractors to review and sign off on program requirements.
Facilitated the program governance steering committees to ensure the timely execution and delivery against key milestones.
Conducted pre-site surveys and official site surveys involving government representatives, contractors, subordinate units, and customers’ ensuring the proposed switch site was adequate and would support all technical requirements of the switch.
Project lead for the Defense Red Switch Network (DRSN), responsible for processing request, ordering of switch components, and coordinating switch installations.
Served as primary Project Officer for the STE's (Secure Terminal Equipment) for 5th Signal Command, responsible for QA testing of equipment functions.
Led the QA testing efforts for the new digital voice and data switching systems.
Education
Bachelor of Management Studies
University of Maryland University College (UMUC)
Sergeants Major Academy
United States Department of Defense – U.S. Army
Certifications
Defense Acquisition University Level III, IT Acquisitions
Defense Acquisition University Level I, Project Management
HOLOCOM PDS Engineering & Installation
Project Management Professional (PMP)
United States Army Sergeants Major Academy
Specialized Training
Human Resources for Managers and Supervisors course
Performance Based Contracting Course
International Security and Technology Transfer/Control
Basic Software Acquisition Management Course
Mission Performance Assessment
Intermediate Systems Acquisition Course
Mission Strategy Execution
Basic Information Systems Acquisition
Mission Support Planning
Fundamentals of Systems Acquisition Management
Bicsi Designing Wireless Networks
Site Selection and Media Selection (BICSI)
Advanced Software Acquisition Management Course
Customer Owned Outside Plant (BICSI)
Advanced Information Systems Acquisition
Fiber Optics Installation and splicing course
Intermediate Information Systems Acquisition Course
EWSD Exchange Equipment Installation Course
Intermediate Software Acquisition Management Course
EWSD Digital Voice Switch Management Course
HOLOCOM PDS Engineering & Installation
EWSD Digital Voice Switch Engineering Course
Professional and Social Affiliations
Life Long Member U.S. Army Signal Corps Regimental Association (SCRA)
Life Long Member Veterans of Foreign Wars (VFW)
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