Customer Care Operator
Resume:
CURRICULUM VITAE
Milagros Lucilla Dometita
Abu Dhabi United Arab Emirates
Contact: +971*********/+971*********
E-mail add: ******************@*****.***
Objective
To secure a position that will utilize acquired knowledge and collective experience. And to achieve personal and professional growth with the company that would pave the way for a career to my filed. Also to apply skills into action that would contribute to the company success.
Skills
Strong presentation Skills
Team Player
Detail Oriented
Customer Service and Hospitality
Multi Task Management
Good Knowledge about Computer Programs
Work History
Worked as Lady Officer/ CCTV - Admin Operator (Hotel sector) at APSG security and Surveillance Services, UAE Dubai
June 16, 2019 – Present
Summary of Responsibility
To operate and monitor all access control, including CCTV, within the control system in a professional and efficient manner.
To ensure integrity, accuracy and confidentiality of all information gained by compliance with quality standard and legislation, whilst preserving the rights of the individual.
To records all events and action taken in a clear legible and in accurate written format.
Receiving incoming phone calls from hotel guests such as requests for room amenities, complaints and Lost and Found inquiries and handing over Valuable items and dealt accordingly through procedures under Hotel policies.
To provide an effective and courteous radio and telephone answering service and deal proficiently with all the enquiries.
To report equipment failure to the site supervisor to maximize operation of the system.
To maintain and secure system for providing data and secure the safe of the control room and equipment is maintained at all times.
Ability to deal tactfully and effectively with a wide range of people.
Responsible to overview and monitor the entire area during the emergency cases.
Maintain security by following procedures, monitoring logbooks, issuing visitor badge.
Maintains telecommunication system by following manufacturer’s instruction for house phone and console operation.
Worked as Lady Officer/ CCTV Operator at MBK –PVT OFF of HH SH. Mohammed Bin Khalifa,
UAE, Abu Dhabi City
May 17, 2017 – March 23, 2019
Summary of Responsibility
To operate and monitor all access control, including CCTV, within the control system in a professional and efficient manner.
To ensure integrity, accuracy and confidentiality of all information gained by compliance with quality standard and legislation, whilst preserving the rights of the individual.
To records all events and action taken in a clear legible and in accurate written format.
To provide an effective and courteous radio and telephone answering service and deal proficiently with all the enquiries.
To report equipment failure to the site supervisor to maximize operation of the system.
To maintain and secure system for providing data and secure the safe of the control room and equipment is maintained at all times.
Ability to deal tactfully and effectively with a wide range of people.
Responsible to overview and monitor the entire area during the emergency cases.
Maintain security by following procedures, monitoring logbooks, issuing visitor badge.
Maintains telecommunication system by following manufacturer’s instruction for house phone and console operation.
Worked as Lady Officer /CCTV Operator at Star Security Services
UAE, Abu Dhabi
From May 2015 to March 2017
Summary of Responsibility
To operate and monitor all access control, including CCTV, within the control system in a professional and efficient manner.
To ensure integrity, accuracy and confidentiality of all information gained by compliance with quality standard and legislation, whilst preserving the rights of the individual.
To records all events and action taken in a clear legible and in accurate written format.
To provide an effective and courteous radio and telephone answering service and deal proficiently with all the enquiries.
To report equipment failure to the site supervisor to maximize operation of the system.
Worked as Receptionist
March 2006 to February 2014
G4s – Vallum Security Services Corp. Philippines
Summary of Responsibility
Welcome visitors by greeting them in person or on the telephone, answering or referring inquiries.
Directs visitors by maintaining employee and department directories, giving instruction.
Maintain security by following procedures, monitoring logbooks, issuing visitor badge.
Maintains telecommunication system by following manufacturer’s instruction for house phone and console operation.
Maintain safe and clean reception area by complying with procedures, rules and regulations.
Maintains continuity among work teams by documenting and communicating actions and irregularities.
Assisting employees to get their daily records in Biometrics Assessing applicants and organizing documents Logging in and out of VIP’s in Biometrics and time records.
To operate and monitor all access control, including CCTV, within the control system in a professional and efficient manner.
To ensure integrity, accuracy and confidentiality of all information gained by compliance with quality standard and legislation, whilst preserving the rights of the individual.
To records all events and action taken in a clear legible and in accurate written format.
To provide an effective and courteous radio and telephone answering service and deal proficiently with all the enquiries.
To report equipment failure to the site supervisor to maximize operation of the system.
To operate and monitor all access control, including CCTV, within the control system in a professional and efficient manner.
Educational Attainment
Polytechnic University of the Philippines (PUP)
Sta. Mesa Metro Manila, Philippines
Year 1994-1998
CERTIFICATIONS:
Material and Mechanical Inspection Training from Laguna Electronic and Toshiba Incorporated.
Quality Controller Training from Toshiba Incorporated
Quality Control Analyst Training from Toshiba Philippines
Customer Service and friendly work environment training from G4s Vallum
Firefighting, customer care and guest relation G4S Vallum
Fire Fighting, Security Basic Training from NSI Training Institute UAE
PERSONAL INFORMATION:
Fathers Name : Sinforiano L. Lucilla
Mothers Name : Marcelina F. Lucilla
Visa Status : Residence (Transferable)
Emirates ID No : 784-1-976-***-****-6 (valid EID)
Nationality : Filipino
Phil. Passport No : ec-6416874 (valid passport)
Document references will be provided upon required.
I hereby certify that the above statements are true and best of my knowledge
Applicants Signature
Milagros Lucilla Dometita
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