Customer Service Manager

JAIME HERNANDEZ

**** * ****** **, ******, CO ****3 Mobile/Home 720-***-**** Email: ***************@*****.***

SELECTED CAREER ACCOMPLISHMENTS

UCHealth Aurora, CO September 2019-Current AP Lead

Supervise a team of 12 individuals on the Customer Service and Mail Teams.

Restructured department and standardized processes and procedures.

Tracked daily metrics and monitored volume coming into the department.

Assigned daily assignments to team in order to maintain SLA (Service Level Agreement).

Team responsible for fielding, processing, indexing over 25K emails a month and 8K USPS invoices a month.

Responsible for fielding credit holds, working with vendors to resolve past due invoices.

Worked closely with purchasing to resolve matched exceptions.

Trained new hires on processing incoming mail, email, indexing documents, & working aging reports.

Various tasks assigned by department managers.

Liberty Oilfield Services Denver, CO January 2019-July 2019 AP Contractor (6 Month Assignment)

Responsible for processing high volume invoices for locations in: CO, TX, WY, ND

Processed various invoices: Fuel, Rail, Sand/Proppant, Transload, Trucking.

Highest metrics across the board for: volume, lines matched & dollars processed.

Maintain customer relations internally and externally.

Resolve all payment issues with vendors.

Care Synergy Network Denver, CO May 2017-January 2019 AP Manager

Responsible for hiring, training and mentoring two AP Analysts.

Centralized AP functions and processing for all affiliates to the Denver office.

Created standardized A/P processes and AP forms for five affiliates.

Responsible for all month end reclasses, accruals, reconciliations, and answering GL inquiries.

Reported departmental KPI’s to CFO on a monthly basis.

Weekly check runs for five affiliates as well as loading Positive Pay to Key Bank.

Responsible for researching all outstanding checks, stop pays, voids, and check reissues.

Entered Payroll termination/manual checks to Key Bank, while maintaining confidentiality.

Initiated internal/external wires as requested from management.

Administrator for company credit card program.

W9 collection, retention and vendor master maintenance.

1099 reporting at year end as well as IRS B Notice verification.

Administrator for Smart Client Doc-link application.

Provided training for new users pertaining to invoice and claims approvals.

Miscellaneous projects as assigned by the Controller or CFO.

COREPOWER YOGA Denver, CO Aug 2016-March 2017 AP Supervisor

Hired, trained, managed, and mentored two AP analysts.

Maintained customer relations internally and externally.

Generated weekly check runs as well as loading Positive Pay to Key Bank.

Vendor maintenance including W9 clean-up of all files.

1099 reporting for year end.

Responsible for landlord rents, CAM, RET, and insurance payments for >140 studios nationwide.

Streamlined department functions and processes.

Provided month end reporting for assistant controller.

DCP Midstream Denver, CO Aug 2015-July 2016 Invoice Resolution Team Contractor

Worked on daily resolution of problematic outstanding vouchers.

Performed change orders on purchase orders to increase/decrease order quantities.

Communicated with Supply Chain buyers, vendors and department admins to resolve receiving issues.

Reconciled vendor statements and coordinated with department admins to process invoices for payment.

Responsible for maintaining positive customer service for both internal and external customers.

Calfrac Well Services Corp Denver, CO March 2014 – Feb 2015 A/P Supervisor

Supervised a centralized staff of twelve A/P analysts.

Responsible for hiring and training new staff.

Implemented centralized processes/procedures for department.

Provided excellent internal/external customer service.

Generated weekly check runs totaling $17M-$27M.

Generated daily wires for Fleet manager upon demand.

Department processed ~14K invoices/month for all US locations.

Audited department batches for errors and corrections.

Processed intercompany invoices for Mexico, Colombia & Argentina divisions.

Monitored biweekly stats concerning invoice counts, errors, returned checks.

Reviewed vendor statements for past due balances and discrepancies.

Completed credit applications for submission to Controller for review

Implemented, supervised, administrated EFT set up and corrections vendors.

Calfrac Well Services Corp Denver, CO Feb 2011 – Feb 2014 A/P Analyst

Processed payables, expense reports, and check requests in Great Plains and Cetaris Inventory System.

Reconciled vendor statements, invoice issues, & tax verification.

Supported 11 districts in the US and Latin America.

Requested new vendor set ups, collected W-9s and submitted to Senior Accountant for set up.

Provided internal & external customer service while working in a team environment.

Miscellaneous projects assigned by A/P manager.

EDUCATION

University of Colorado Denver Denver, CO 2008-2013 BSBA International Business

OFFICE SKILLS

Microsoft Office

oIntermediate Excel Skills: Vlookup, Pivot Tables, Add Ins

Multiple Accounting platforms: JD Edwards, Great Plains, Solomon, Sage 100 2016, Epicor, Share Point, Lawson

Cetaris Inventory Software

Doc-link (Electronic approval routing and filing cabinet)

Image Now imaging system.

10-Key by touch

Contact this candidate