Tiaina Sevilla

**** **** ***** ***

Colorado Springs, CO 80915

ades70@r.postjobfree.com

208-***-****

OBJECTIVE: Position as Content Writer

PROFESSIONAL SUMMARY

Communication specialist with extensive knowledge in customer service and financial accountability. As a college graduate with a bachelor’s degree in communication with expertise in several professional soft skills, I can easily relate to people which contributes to being able to determine individual interests rather quickly. I am well versed in reviewing profit and statistic reports and can easily adapt to information technology upgrades. I have improved work methods and procedures to ensure economic operation and customer satisfaction along with resolving complaints.

Customer Service Skills

Financial Accountability

●Superior Organization Skills

●Leadership experience

●Training Skills

●Adept at conflict resolution

●Team Oriented

●Writing Skills

●Interpersonal Communication Skills

●Research Skills

●Social Media Skills

EDUCATION

●Bachelors in Communications

University Colorado Colorado Springs, May 2020

●Associate in Communications

Pikes Peak Community College; December 2018

EXPERIENCE

Research Project Team Member, University of Colorado Colorado Springs, Colorado, Springs CO, Fall 2019

Researched the objects used for a Virtual Reality Game on Coronado’s Expedition. This game will be used for a futuristic learning experiences in colleges around the world

Sales Associate, Dillard’s Inc, Colorado Springs, CO, 2018 – 2019

●Successfully assisted customers with product selections, purchases, and e-service transactions

●Built rapport with customers by asking probing questions and utilizing effective listening skills.

●In charge of weekly quotas of two or more credit applications per week

●Answering customer queries and concerns, recommending merchandise based on individual requirements

Communication Consultant, Pikes Peak Community College, Colorado Springs CO, Fall 2018

Communication Consultant for the pikes peak college bus pass program with mountain metro

Constructed a presentation proposing ideas to the School board and Mountain Metro board on how to motivate school students to utilize the student bus passes efficiently

Waitress/Hostess, Lil Abners Steakhouse, Tucson, AZ, 2013 – 2017

●Developed strong multitasking skills in a fast-paced environment while managing a constant flow of guests

●Train front-of-house staff on serving protocols, safe food handling, and time management

●Handle cash and credit card transactions with superior accuracy

●Cultivate strong brand relationships through repeat customers

●Provide efficient, cheerful service at a busy/popular restaurant

Sales Associate, ZALES The Diamond Store, Tucson, AZ, 2016 – 2017

An experienced sales associate in retailing backed by excellent interpersonal skills and a commitment to customer service team player mindset and exceptional cash-handling accuracy

Handled daily revenue of $20,000 - $26,000 and exceeded monthly sales target by 97%

Established 468 new accounts in one year through successful client development thereby increasing the sales volume in my assigned area

Opened and closed registers, processing cash, credit, debit and check sales transactions, managed the daily cash office functions, including opening/closing register cash flow(end of day receipts, making the change, etc) for associates

Build partnerships within and across departments to promote efficiency and create a supportive work environment

Worked with sales team and finance to issue chargeback request approval

Skills

Customer Service (7 years), Cash Handling (7 years), Microsoft Office (7 years), Excel (7 years), Outlook (4 years), PowerPoint (7 years), Creative Writing (5 years), Photoshop (5 years), Panopto system (2 years), Wordpress (2 years)

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