Front Office Scrum

Mattice Ama Evans

254-***-**** E: *********@*****.***

West Palm Beach, FL

PROFESSIONAL SUMMARY

Accomplished and highly-motivated Servant-Leader capable of delivering large-scale projects on time & within budget by effectively collaborating, facilitating, leading and coaching multiple teams. Over nine years of IT Administration & Operation experience; within the Energy, and Oil & Gas Industry

SKILLS

Agile & Kanban Methodologies

Product Lifecycle Management

Team Leadership

Process Improvement

Resource Staffing

Business Modeling

Strategic Planning

Project Scoping

IT Management and Delivery

Agile Development Frameworks

RELATED EXPERIENCE

AGILE DELIVERY LEAD & SCRUM MASTER 04/2019 to CURRENT

Florida Power & Light Company West Palm Beach, FL

Works in an Agile Environment - Scrum & Kanban.

Define project scopes, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

Track project milestones and deliverables

Facilitates scrum ceremonies; sprint planning's, daily scrum meetings, retrospectives, sprint reviews.

Manages dependencies and remove blockers that would sustain productivity.

Leads discovery and analysis phase of projects and efforts.

Leads and direct on-site and offshore resources.

Negotiates priorities and resolves conflicts between business units, managements, and external teams.

Proactively manage changes in project scopes, identify potential crises, and devise contingency plans

Proficient with related software tools including MS Project, Power BI Dashboard, JIRA, Confluence and Service Now.

LEAD RPA BUSINESS ANALYST & SCRUM MASTER 10/2018 to 04/2019

Florida Power & Light Company West Palm Beach, FL

Drove day-to-day execution of the overall Agile delivery on digital transformation engagements; Robotics Process Automation (RPA).

Assisted in RPA workshops to business units to understand the end to end process while identifying any automation blockers and the suitability of the process for automation.

Participated in various meetings, interviews to define, design, and configure automation solutions.

Presented summary of findings to business units and walk through to-be design of the automated process.

Understood the risks, assumptions, and dependencies associated with the process.

Supported business teams in testing activities, including integration testing, QA Testing, UAT and Final Sign Off.

Worked closely with development team to ensure requirements are accurately mapped and suitable for development in Ui Path.

Oversaw the development of programs and processes to identify business needs and technology opportunities.

Information gathering activities such as surveying, analyzing, and evaluating processes, products and services by using variety of internal/external data.

Documented As-Is and To-Be processes and business required documents.

Created and maintained solution documentations held in Confluence

APPLICATION SUPPORT ANALYST 09/2017 to 10/2018

Trafigura Houston, TX

Provided hands on application support for assigned business applications.

Developed and maintain technical knowledge for each of the assigned applications.

Interacted with users at all levels of the organization as well as vendors and customers, as needed, to support the applications.

Analyses, troubleshoot, document User support tickets, and drive them to closure in a timely manner following Trafigura ITSM processes.

Actively monitored and research application error handling, and escalate problems using defined escalation procedures.

Proactively monitored application performance, as well as upcoming changes to the environment that may have an impact on business applications.

Utilize knowledge of SQL to analyses data and extract reports, as needed.

Participated in release and change management activities including QA testing, documentation, and deployment of applications.

Collaborated with business analysts, end users, vendors, and customers to assist in user acceptance testing.

Created application documentation including knowledge articles, reference materials and training documents.

Provided application training to end users, as needed.

SENIOR DATA RESEARCHER & DATA CONTENT MANAGEMENT 02/2016 to 08/2017

S & P Global Platts Houston, TX

The principle line of communication between editorial and technology groups to provide project management and technical support. Editorial teams used proprietary editorial systems that produce market news, price assessments, & commentaries for Platt's real-time services, & publications.

Worked with US &UK based editors to understand the commodities they assess such as Natural Gas, Agricultural, Metals, Crude Oil.

Provided solutions that met their current needs to display assessed data, flow content to customers, or calculate complex calculations to meet their current price methodology.

Supported efforts to maintain accurate master data in Oracle.

Extracted data and provides analysis of master and transactional data in Tableau.

Led and implemented multiple projects for S&P Global - Platts, which included requirements gathering, analysis, development, Quality Assurance, and conducted User Acceptance Testing (UAT) to ensure projects meet stakeholder expectation.

Used a proprietary in-house programming language called PLREP to develop project based on requirements and specifications given by editors.

Assisted in the analytical data from the coded reports are then used by customers, traders, risk managers, analysts, and sector heads globally which are view on all Platts online platforms.

Logged and updated the Service Now ticket tracking system to provide accurate and current statues of issues and projects.

Created project initiation request forms that reduces margin of error between Operations and Editorial by ensuring all requirements are captured at the initiation of a project.

Drove operational improvements which resulted in savings and improved profit margins.

TRADE SUPPORT ANALYST 06/2012 to 06/2014

BP - British Petroleum Houston, TX

Provided 1st contact resolution and escalated unresolved requests for Traders, Front Office, Back Office analysts.

Determined severity of incidents and progressed them in line with Incident Management.

Be aware and up to date of new applications and complete all required training.

Provided User Acceptance Testing of new applications.

Unlocked and reset accounts in Active Directory.

Created, reset and troubleshot numerous Trader Applications (Cactis II, Entegrate, ET,nMarket, Epsilon, ICE).

Documented problems/solutions and other knowledgeable information in our SharePoint site.

Provided scheduled after-hours support.

Experience with MRL technologies such as Facetime, Yellowjacket, and application control.

Researched, troubleshot and resolved complex problems independently.

EDUCATION

Bachelor of Science Management Information Systems 2007

Prairie View A & M

CERTIFICATIONS

SAFe 4.0 Scrum Master

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