Front Office Manager
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WORK EXPERIENCE
ABDULMAJED OMAR JABER
Employer ; Elaf Galleria Hotel - Jeddah
October 01, 2018 – Present
Job Title; Front Office Supervisor
Report to ; Front Office Manager
Job Responsibilities;
• Ensure Outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanour at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel informationandguestconcerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Allocate rooms to expected arrivals after checking the guests preferences and special requests.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, food and beverages etc.
• Cross Check all billing instructions are correctly updated
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Performs other duties, requested or deemed necessary by management.
• Ensure Front office log book is always updated and actioned upon.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
• Participate in hotel committees and task force assignments.
• Assist all departments in servicing the guests during high volume periods.
• Takes responsibility in the absence of the Duty Manager /Front office manager.
CAREER OBJECTIVES
Knowledgeable Front Office Supervisor with extensive experience in the hospitality industry. Efficient multi-tasker, proficient at streamlining front office operations. Highly skilled in customer service and conflict resolution, always striving to ensure guest satisfaction.
References:
Name: Mr. Sultan M. Al Subaihi
Job Title: Assistant Front Office Manager
Elaf Galleria Hotel - Jeddah
Mobile: +966*********
E-Mail : ***-********@*********.***
Date of Birth: June, 08, 1995
Place of Birth: Jeddah
Nationality: Saudi Arabia
Martial Status: Single
Languages: Arabic & English
Computer Literate: Microsoft Office
Address: Obhur Alshmalyah
Golden Beach District,
P. O. Box- 7459
Jeddah 23815-3217
Kingdom Of Saudi Arabia
,Jeddah
Mobile: +966*********
E-Mail: *.****.*******@*****.***
https://www.linkedin.com/i
n/abdulmajed-jaber-8454231ab
• Excellent personal presentation and interpersonal skills
• Passion for exceptional customer service
• Profound ability to ensure that the highest standards of hospitality are established
• Highly skilled in handlingmultipleguests simultaneously
• In-depth knowledge of general hotel facilities and services
• Able to multi-task effectively
• Hands-on experience in giving information to visitors and answering their questions
• Proven record of answering/forwarding calls and taking messages
• Demonstrated ability to deal effectivelywithphoneandemailinquiries
• Able to maintain an organized reception area.
PROFESSIONAL SKILLS
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PERVIOUS WORK EXPERIENCE
Employer ; MövenpickHotel -City Star Jeddah
February 01, 2016 – September 30, 2018
Job Title; Shift Leader
Report to ; Front Office Manager
Job Responsibilities;
• carry out duties to the standards as laid down in the standard of performancemanuals.
• ensure all guests queries are handled promptly and efficiently.
• ensure all guest requests are met regarding room allocation i.e. VIP’s, traces etc.
• ensure that we collect daily quota of tech cards from guests.
• make follow up calls to guests after check-in to ensure guest satisfaction
• comply with the hotel policy in relation to cash handling and the billing/credit policy of the hotel.
• constantly liaise with the housekeeping department to ensure all guest requests are attended to
• participate in the up-sell program to move guests into, suites and higher rated rooms.
• Answer telephones, transfer calls, take messages in line with the standard as set out.
• ensure that work area is always maintained in a clean and organized manner.
• ensure that a proper handover is given from the shift to shift.
• Manage the AM/PM shifts in the front office making sure that all employees perform the tasks assigned to them and coordinate the front office activities with other departments.
• attend the daily briefing as required,
• act as a manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Implement and manage all standards relating to areas supervised.
• monitor activities of all employees in the front office making sure they adhere to the guidelines set in the Game plan Manuals, employee handbook and hotel policies and procedures.
• assist in training and documenting all employees.
• book out guests if required ensuring that the situation is handled in line with the agreed procedure and all followup is undertaken.
• ensure that we maximize occupancy and rate through the managing of the shift on a day-today basis.
• promote a professional service orientated environment at all times. References:
Name: Mr. Loay Baher
Job Title: Front Office Manager
Mövenpick City Star Hotel
- Jeddah
Mobile: +966*********
E-Mail : ****.*****@*********.***
PRE OPENING CERTIFICATES
It is my greatest honor and pleasure, to have been a committee member in the two five Stars Hotel pre opening and later on operations:
• Elaf Galleria Hotel – Jeddah on March 19, 2019
• Mövenpick City Star Hotel – Jeddah on August 27, 2016 APPRECIATION AND CUSTOMERS COMMENTS
• I have received several letters of appreciation from Customers on Movenpick website, as well as positive comments on Tourism websites like Tripadvisor,Booking.com.
• Nominated ‘Man Of The Month’ by Movenpick management on December 2016.
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1. Security and safety in the tourism sector. 29 July 2020 2. Developing the skills of sellers of tourism 26 July 2020 products.
3. Saudi hospitality for front desk employees 22 July 2020 in the tourism accommodation sector.
4. Saudi hospitality for Ministry of Interior 20 July 2020 employees.
5. Saudi hospitality for employees of government 19 July 2020 and private sectors at the airports.
6. Event Management 18 July 2020
7. Emotional intelligence 17 July 2020
8. Meeting Management 16 July 2020
9. Administrative coordination. 15 July 2020
10. Administration supervision. 13 July 2020
11. Effective negotiation skill. 12 July 2020
12. Conflict management in the work environment 12 July 2020 13. Effective communication at work 11 July 2020
14. Dealing skillswith superiors 07 July 2020
15. Problems solving and decisions making 07 July 2020 16. Team building skills 05 July 2020
17. Time management 05 July 2020
18. Executive planning 01 July 2020
20. Smart work ethics 06 June 2020
21. Successful communicationskillsinthe 09 June 2020 Workplace
22. Customer service - professional interaction 16 June 2020 23. Skills of dealing with work stress 30 June 2020 24. Front office management program July to oct. 2019 25. Hotel management systems - OPERA V-9 10-22 Mar. 2017 26. Professional hotelier program 11– 12 Jan. 2017 VOCATIONAL COURSES
EDUCATION
February 2019, Bachelor Of ScienceDegree
From The Faculty of Business, Major in Marketing,
King Abdulaziz University - Rabigh
PERVIOUS WORK EXPERIENCE
References:
Name: Mr. Ahmed Gamal Elfahl
Job Title: Red Sea Mall Branch Manager
Mobile: +966*********
E-Mail : **********.*.*@*****.***
Previous Employer ; KUBE 3 Telecom Company
September 10, 2013 – January 31, 2016
Job Title; Sales Representative
Report to ; Red Sea Mall Branch Manager
Job Responsibilities;
• Provide Direct Customer Services By Informing Them Of Products And Services
• Ensure That Customers Are Directed To The Appropriate Aisle
• Identify Sales Opportunities And Follow Up On Existing Accounts For Business Development
• Meet Individual And Company Sales Targets
• Explain Products’ Value And Capabilities To Customers
• Tally Cash With Receipts At The End Of The Shift
• Maintain Stocks And Inventory
• Stock Shelves With Appropriate Products And Ensure Correct Price Tagging
• Build New Customer Base To Maximize Sales.
Organization / Institute
Institute of Public Administration
- Ethrai
Minister of Tourism
Trade wing
Human resources development
fund - Doroob
Movenpick Hotel
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