Customer Service Medical terminology

Dayana Torres

**** ******** ** ****************@*****.***

West Palm Beach, FL, 33415 1-786-***-****

Education

Florida Atlantic University – Harriet L. Wilkes Honors College

**/** – 05/20

Bachelor Degree in Biological Science

Concentration: Neuroscience

Cumulative GPA: 4.0

Palm Beach State College

05/16 to 08/18

Associate in Arts

Honors and Awards:

Outstanding Thesis Award

Wilkes Honors College of FAU

o05/20

Executive Women of the Palm Beaches Scholarship

o08/19

Nambu Memorial Summer Research Experience for Undergraduate Program (9 selected students)

o05/19 to 07/19 (ten-week program, 28 hours/week)

Physics Academic Excellence Award

Palm Beach State College

o03/18

Organic Chemistry Academic Excellence Award

Palm Beach State College

o03/18

Clinical experience:

St. Mary Medical Center - West Palm Beach, FL

10/19 - Present

Supervisor: Jasmine Arneaud, RN

Volunteer and Internship:

Taking vital signs of newly hired employees.

Performing color blind test and mask fitting

Entering employees’ medical records in the system

Organizing files

Assisting nurse manager with needed work.

New Providence Outreach Trip – the Bahamas

12/15/19 – 12/20/20 (40 hours)

Medical Mission Volunteer:

Performed hypertension screenings, monitored pulse and BMI of the Bahamian people.

Volunteered with children at Lend a Hand in New Providence.

Shadowed at Princess Margaret Hospital

Introduction to Pre-Professional Studies FAU: PCB 3083

01/19 – 05/19

Shadowing:

Completed 42 hours shadowing multiple doctors, including a neurologist, cardiac surgeon, rheumatologist, orthodontist, ENT, and a pain medicine doctor. Also visited Boca Regional Hospital’s endoscopy room, wound care area, and catheter lab.

Rand Eye Institute - Deerfield Beach, FL

06/18-07/18 (80 hours)

Shadowing Dr. Gabriel Velazquez

Volunteer:

Performed Visual Field tests

Performed Optical Coherence Tomography

Assisted doctors with simple tasks

Research Experience:

Florida Atlantic University, Brain Institute

02/19 - Present

PI: Lucia Carvelli, Ph.D.

Project Title: Assessing the Development of Tolerance to Amphetamine using C. elegans

Additional Extracurricular Experiences:

Florida Honors Collegiate Conference – Palm Beach Gardens, FL

2/7/20 – 2/9/20

Presenter:

Provided a Power Point presentation about my research project “Assessing the development of tolerance to amphetamine using C. elegans.”

Memberships:

American Medical Student Association (AMSA)

10/19 - Present

Pre-Medical Society (FAU)

09/18 to Present

Phi Theta Kappa Honor Society

10/17 - Present

Renacer Baptist Church - West Palm Beach, FL

2015 - Present

Member, Substitute Teacher of Sunday School, and Leader of Social Events of Youth Group

Teaching Sunday School classes to youth group at least once every month

Giving reflections / messages and organizing social activities in Youth Services

Teaching in Vacation Bible School (VBS)

Taking care of 3-5-year-old children on scheduled Sunday services

Participating in fundraising activities

Employment Experience:

Computer and Science Lab in Palm Beach State College – Lake Worth, Florida.

09/18 – Present

-Chemistry / Anatomy & Physiology I Tutor

oHelping students develop science skills. Simplifying and explaining difficult concepts and offering learning strategies. Motivating students to succeed and offering them a supportive learning environment to improve their academic performance.

Cricket Wireless – West Palm Beach, Florida

10/15 - 08/19

-Wireless Sales Associate

oSold phone service plans and devices. Provided great customer service to achieve customer satisfaction. Responded to their requests by offering attentive assistance and empathic support with issues related to phone service and electronic devices. Organized and managed the general store inventory.

President Supermarket – Palm Springs, Florida

06/15 - 09/15

-Cashier and Customer Service Desk Clerk

oHandled transactions. Assisted customers’ needs by efficiently providing information and responding to inquiries.

Dunkin Donuts – Riviera Beach, Florida

03/15 - 09/15

-Crew member

oPrepared sandwiches and other orders and assisted customers’ requests.

Cooper General – Doral, Florida

11/14 - 1/15

-Cell Phone Repair Technician

oTested cell phones and replaced damaged components.

Skills

-Spanish (Native)

-Customer service

-Teamwork

-Multitasking

-Time management and organization

Hobbies

Photography, drawing, reading

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