Client Solutions Specialist
Resume:
Jamaal J Harris
Phone: 727-***-**** Email: *********@*****.***
Address: **** ******* ***** ****, *** 307. Casselberry, FL 32707
OBJECTIVE
To utilize and leverage the numerous skills I’ve acquired over the last several years with my M.I.S degree and as a Client Solutions Specialist into an Analyst role. Produce quality work in complex and flexible work-environments. Seeks to assist organizations with improving their daily operations by defining needs and recommending solutions, while building rapport with individuals from all cultural and socioeconomic backgrounds.
LEVERGABLE SKIILS & TECHNICAL PROFICIENCIES
(Oral/Written) Communication
Critical Thinking
Problem Solving
Technical Aptitude
Documentation
Organizing
Analytical
Negotiation
Facilitation
Self-managing
Relationship-building
Adobe Photoshop
Database structures and SQL
Microsoft Excel, Office and Outlook.
Axosoft
JIRA
Quality Assurance Testing
Product Configuration
PROFESSIONAL EXPERIENCE
Accesso Lake Mary, FL July 2015 – Current
Client Solutions Specialist
2020 Temp Business Analyst
Day to day set up, configuration, testing, and troubleshooting of ticketing products for our clients.
Writing user stories for defect and feature request.
Writing SQL statements to update, add or remove data as needed.
Supporting ongoing system and process documentation needs, which includes writing release documentation and leading client training sessions.
Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve operations, efficiency, and service to both internal and external customers.
Assisting with troubleshooting and diagnosing complex technical and client service issues.
Effectively communicating daily progress and project status updates to clients and client services team members.
Performing testing on new software releases.
Running and verifying client specific reports.
Key Contributions:
Performed gap analysis and created gap list for camps 2.0 Zoos project.
Migrated Product Tax related data from Axosoft (agile project manager software) over to Jira software development backlog.
Created and revised internal documentation for a key client’s daily use; which adequately improved on the time and efficiency of the request process between the venue and operations department.
Collaborated with the operations management team in collecting documentation and data in order to calculate and compile a Year in Review deck that was arranged then presented to upper level leadership and shareholders.
A key contributor in the configuration and troubleshooting of a successful roll out of kiosk for a major client.
Kaplan University · Orlando, FL September 2009 – July 2015
Admissions Advisor
Assisted prospective students in the admissions process to meet the University’s eligibility qualifications for admittance.
Facilitated and directed a team of advisors in conducting the admissions process and best practices within the University.
Tracked and monitored admissions’ team individual advisor's performance, team run rate and percentage to goal via excel spreadsheet.
Key Contributions:
Top 15 Admissions Counselor in the Orlando location with 500 advisers in 2013, where the company enrolled over 48,000 students.
Tracked and monitored admissions’ team individual advisor's performance, team run rate and percentage to goal on a weekly basis.
Helped manage and mentor a group of advisors as a team lead.
Enterprise Rent-A-Car · Orlando, FL March 2008 – September 2009
Management Trainee
Learned how to manage a small business on a day-to-day basis.
Maximized profits by meeting daily/monthly sales goals while learning all phases of business operations and management.
Assisted in management of employees and operations of the branch including fleet needs, scheduling, and upkeep of branch.
Key Contributions:
Assisted in creating an employee incentive program for referral-based clients, for every customer referred to the company.
Increased business relationships with numerous Corporations throughout the central Florida area, resulting in increased sales and fleet growth.
EDUCATION
Florida Agricultural & Mechanical University – Tallahassee, Florida December 2007
Bachelors of Science in Business Administration
Nova Southeastern University – Fort Lauderdale, Florida December 2013
Masters of Science in Management Information Systems
CONTINUING EDUCATION
Udemy for business courses:
Business Analysis Fundamentals February 2018
Agile Project Management: Scrum Step by Step with Examples December 2018
AFFILIATIONS
Kappa Alpha Psi - The mission of the Kappa Alpha Psi Foundation is to identify and invest in opportunities that engage today’s generation of young people in leading the social, economic and educational transformation of underserved and underrepresented communities throughout the nation and global community.
Central Florida Urban League (Young Professionals) - The mission of the Urban League is to assist Central Floridians in achieving social and economic equality.
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