Customer Care Engineer

+91-981******* ***********@*****.*** www.linkedin.com/in/abhijit-deshmukh-a2582643

Business Impact Area Key Skills

Key Achievement

Lean Six Sigma

Total Quality Management

Brown Field Projects

Training & Development

Integrate Management

System

Statergy Management

Sustainability Coordination

MIS

Communication

Team Building

Adaptability

Leadership

Innovation

Analytical

Presentation

Conflict Management

Significant contribution in CI as Black Belt – CIEA – Wipro Limited Feb 2015

Brownfield projects – LED manufacturing and CFL

manufacturing including Legal Compliance.

First prize Best SS award for “Improve the first-time Yield in MCB from 84% to 95%" at CIEA International competition – Wipro Limited Feb 2015

Second prize in National level competition LEESA conducted by Symbiosis for the project “ Rework Reduction in Socket from 6% to 2%” – Pune in October 2013

First prize Best SS project CIEA International competition – Wipro Limited – Feb 2009

Best Wipro –Way (TQM) Project – at an International competition at Wipro Limited – Dec 2007

First prize in DMAIC project CIEA International competition – Wipro Limited – Dec 2005

Summary - A result-oriented leader with more than 21 years in preparation and implementation of strategic quality planning in line with company vision & goals. Six Sigma certified Master Black Belt from ISI Delhi. Having the experience as a team leader for a Brownfield project from concept to commercial production. Handled corporate quality function with multi-location and multi-product portfolio. I had the track record of creating leaders through Green Belt training programs. National Level prizes for Best project. Carrier Timelines

Implementation of ISO 9001:2015. An amalgamation of the business goals with the Management system. SWOT Analysis to achieve business goals.

Implemented SAP QM successfully within a record time of 3 months. Part of the CFT for the design for the development of the new products. Formulated new testing techniques to develop quality, reliability, and durability of the product. Handling customer care after-sale service.

Actions implemented through the tracker for customer satisfaction opportunities (complaints) and proactive actions through regular market visits.

Wipro Enterprises Limited Baddi – H.P. Formally Wipro Limited Manager - Quality

Handled the brownfield project “LED Fixtures” product development from concept to implementation including government approval.

Facilitated more than 100 projects as Green Belt and 30 projects as Black Belt. Product Handled – Conventional Lighting, LED, Electrical Wiring Devices, MCB, Injection & Blow Plastic Molding.

Prepared and implemented the strategy for continual quality improvement at plant level in line with corporate vision.

Ensured timely completion of SS projects aiming at product quality, cost. Improve the awareness and people engagement for SS tools usage in day to day work. August

2019

onwars

May 2016 -

Aug 2019

(3 Years)

May 2010 -

May 2016

(6 Years)

Jan 1999-

May 2010

(11 Years)

1998 -

1999 (0.8

Year)

1998 -

1999

1 Year

Ashok Piramal Management Group - Mumbai

AGM – Business Excellence (Corporate)

Prepared in-house training modules and facilitate training for Six Sigma White/ Green Belt/Black belt certification.

Driving Business Excellence & continuous improvement initiative across the group of business at the corporate level

Built culture of continual improvement through the use of lean six sigma, Lean, process excellence, statistical process control (SPC) and quality circles methodology.

Establish a steering committee with the stakeholder for project opportunity identification/ workshops, project validations, and sign-offs. Gap analysis, Plant assessment audits to identify the improvement areas and align it with Business Goals.

Establish the review mechanism with Top Management. Hamilton Housewares Private Limited - Mumbai

Sr. Manager – Corporate Quality

Lead the cross-functional team in the implementation of continual improvements and new products.

As a group quality head responsible for the implementation of good manufacturing practices across the group.

Made road map for implementation of Business Excellence through TQM principles.

Imparted the training on Basics of TQM principles across the group plants.

Initiated and implemented “Quality Circle”, Kaizen and 5S concepts at plants.

Implemented LEAN methodology in the reduction cycle time of new product rollout "Reduction in CT by 4 Months".

Imparted the training for Quality Circle, 5’S, Kaizen, DFMEA, 7QC tools, MSA, Product testing and reliability, DOE.

Training delivered on subjects like SS Green Belt, Lean Management, IMS internal Auditor, Basic QC Tools, Product Knowledge – BIS, other customer requirements, etc. Achieved Process improvement through process capability study and Measurement System validation for critical XS. Improvement in Sigma level of Product and Process, defect elimination. Identification, implementation, and improvement of Management System. The organization is certified for Integrated Management System i.e. ISO 9001, ISO 14001 and OHSAS 18001 in 2011. As a part of sustainable improvement, reduced consumption of Mercury by 70% in three years. Coordinating the activities and reporting for the sustainability of the plant. The reporting was made as per GRI guidelines. This was an initiative by Wipro Corporate to make the Business and society sustainable. Daily quality report to Top Management. Preparation & presentation of Monthly /Quarterly MIS to management.

Wipro Limited (Lighting Division) Waluj – Aurangabad – Maharashtra Six Sigma Facilitator

Facilitated more than 70 projects as Black Belt.

Achieve Process improvement through process capability study and M for critical XS. Improvement in the outgoing Sigma level of Product and Process, defect elimination. Exposure to brownfield Project “Manufacturing of CFL”. Product Handled – Conventional Lighting, LED, Modular furniture, etc. Training is given on subjects like SS Green Belt, Lean Management, Basic QC Tools, TQM Established the quality standards for the new product "Modular Furniture" plant. Looked after overall quality improvement at all stages i.e. Raw Material and Process quality. The organization is certified by UL for IMS i.e. ISO 9001, ISO 14001 and OHSAS 18001 as a Management Representative responsible for the identification, implementation, and improvement of Management System. Achieved reduction in paper usage by @ 70 % by making the documentation online. Prior Experience

JM Industries, Ahmednagar

Engineer

Kinetic Engineering Limited – Ahmednagar – Maharashtra Trainee Engineer

Education & Credentials

MASTER BLACK BELT – Six Sigma – DMAIC from Indian Statistical Institute – New Delhi in 2016 B.Tech (Industrial Engineering, specialization in TQM) from Punjab Technical University, Jalandhar in 2014 Statistical Software – Companion Minitab,Minitab 19, SPSS, Statistica, Tora, ITSM, Basics of R Language Diploma in Production Technology, Maharashtra Technical Board- Mumbai 1996 Certified MR Management Systems – UL India

Personal Details

Date of Birth: 28th October 1974

Languages Known: English, Hindi, and Marathi

Marital Status: Married

Permanent Address: 23, “Vinit”, Mangal Housing Society, Gulmohar Road, Savedi, Ahmednagar – Maharashtra, India - 414003

Current Address: A -202, Malad Rekha CHS, Road No. 3, Dominic Colony, Orlem, Malad West – Mumbai

–India – 400064

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