Manager Account
Resume:
Skills
Active directory management and administration with Windows server 2012 and 2016
Creating and managing virtual machines using Windows Hyper V
Office 365 account management and administration
SQL application installation and backup
Symantec Endpoint Protection application installation and deployment
Virtual Box application virtual machine creation and management
Cisco AnyConnect application installation and deployment
Relevant Work Experience
September 17, 2018 – Present
Stefanini Philippines
IT Help Desk– Pasay, Philippines
Work with client Active directory accounts
Manage user client application passwords
Mange users Office 365 accounts
January 7, 2017 – July 10, 2018
Computer Solutions East
Technical Account Manager – Ortigas, Philippines
Work with the internal IT team with handling different technical request
Review daily and monthly reports from each team members
Review and create new processes for the client
Create monthly IT Audits
Conduct monthly meetings with client to address any concerns
July 4, 2016 – January 3, 2017
Teleperformance Mall of Asia
Technical support Tier 1.5 – Pasay, Philippines
Act as a single point of contact for Windows 10 OS support for North America Clients
Troubleshooting and configuring networking devices such as routers, wireless routers, game adapters, wired and wireless network adapters.
December 29, 2009 – March 25, 2016
Centernix Corporation and Aligent Tech
Technical Account Manager/ Chief Information Officer – Makati, Philippines
Deploy and manages onsite team for technical issues
Oversee IT infrastructure for clients
Conduct meetings with clients and 3rd party vendors to address any business concerns
Plan and implement any improvements for business operation processes
Manage users email and Active Directory and Manage Offsite and Onsite backups for all servers
Acts as an influencer for company’s President for decision making
May 5, 2008 – December 15, 2009
Telus International Philippines
Service Desk Analyst SPOC Tier2 – Cubao, Philippines
Acts as the single point of contact for all Telus internal employees
Providing technical support to Telus internal VPN issues
Providing support for internal Telus application setup and trouble shoot application issues
Manage printers and print servers over the Telus network
Password administrator for Telus internal employee passwords that impact revenue
Supports issues with Microsoft outlook mail and outlook exchange server
Troubleshooting switches and terminal servers over the Telus network
Setup remote access to connect to Telus machines to fix computer issues
Keeping track of server performance and document all issues to be viewed by other support groups
February 20, 2006 – May 20, 2008
Convergys Philippines
Technical Support representative Tier 2 – Makati, Philippines
providing technical support to clients’ internet connectivity problems
providing support for initial internet setup
troubleshooting and configuring routers for internet setup
May 2004 – February 2006
Link2Support (Linksys)
Technical Support representative Tier 2 – Eastwood, Philippines
•providing technical support to clients in wired and wireless LAN
•Internet connection troubleshooting
•troubleshooting and configuring networking devices such as routers, wireless routers, game adapters, wired and wireless network adapters, and other Linksys networking devices
Education
2000 – 2003
Bachelor of Science in Information Technology
AMA Computer College – Paranaque, Philippines
Certifications
October 16, 2017
Microsoft Certified Professional - Administering Windows Server 2012
June 2010
CompTIA A+ Certified.
Seminars Attended
Microsoft Azure Conference Sofitel Manila (2018)
Cisco Networking Academy Training, Link2Support (2001–2003)
Project Management Seminar, AMA Parañaque (2001)
System Design Seminar, AMA Parañaque (2001)
Character References
Robel B.Gelbolingo
#26 Marigold St. Vergonville Subd.
Pulang Lupa, Las Piñas City 1742
Tel. No: +63-917-***-**** / +63-966-***-****
Email: *****.**********@*****.***
Contact this candidate