Customer Front Desk
Resume:
*, ***** ****** ******, *** Iyano School Bus Stop, Iba New Iyano Iba Lagos
Phone: 070********
E-mail: *********@*****.***
AKPAN EMAUWEM
PERSONAL INFORMATION
Date of Birth : 22nd Febuary, 1983
Sex : Female
Nationality : Nigeria
State of Origin : Akwa Ibom
Local Govt Area : Oruk Anam
Place of Birth : Lagos
Marital Status : Single
Religion : Christianity
OBJECTIVE: A position in employment services where my business development, human management and other wide range of potentials can be effectively harnessed to improve operations, and contribute substantially to company earnings, growth and my personal development.
STATEMENT OF INTENT
I have no doubt in my mind that I have everything it takes to be a resounding success in an organization that would provide me the platform to express my talents, and power of endless imagination and creativity. I am willing and ready to work relentlessly and assiduously, to be a productive and positive addition to an organization that fits precisely into my pre-conceived notion of a quintessential value-laden organization. I am fully convinced that I have the drive, enthusiasm, resourcefulness and mental-alertness to be a success story.
EDUCATION:
2016 Olabisi Onabanjo University Ago Iwoye, Ogun State
Higher Diploma Acounting (Upper Credit)
2008 Lagos State Polytechnic Ikorodu Lagos
OND Banking & Finance (Pass)
1996 Igamu High School, Orile Iganumu Lagos (WASCE)
1989 Anglican Girls Seminary School, Lagos (FSLC )
WORK EXPERIENCE
Sovereign Trust Insurance Plc
(Present Employment – 2010 till 2020)
CUSTOMER RELATIONS OFFICER
JOB RESPONSIBILITIES:
Receiving and transferring calls to the appropriate staff
Receiving Visitors and client on behalf of the staff of the company
Signing /Receiving and recording of incoming mails for the staff and the company
Making calls on behalf of the staff
Attending & communicating effectively to customer and Visitors in a Professional Manner
Taking down message on behalf of staff
Marketing and assisting client/customer to get information on company product and services
Resolved Customer question, issue and Complaints
Addressed Negative Customer Feedback Immediately
UNDERWRITING SKILL
JOB RESPONSIBILITIES:
Generate and dispatches renewal letters on various policies to client/customers
Issuing motor certificate and other insurance transaction to client/ customers as appropriate.
Attending to various Insurance policies and claims
Preparing policy document and endorsement
Carrying out inspection on motor insurance
Generating of debit note and issuing receipt
Preparing the Branch Production and collection Reports for the month.
And take up other duties assigned to me by my superior officer
Coral International Ins Co. Ltd (2003-2010)
13 Rasaq Balogun Street
Opposite National Stadium
Surulere-Lagos.
FRONT DESK EXECUTIVE
JOB RESPONSIBILITIES:
Receiving of incoming Mails package form and sending mails out
Answering all incoming calls from client and redirecting the call and also take down message form client and visitor
Attending to valuable customer and Visitors
And take up other duties assigned to me by my superior officer
Prestige Nig Limited (1999-2002)
Kirikiri Industrial Area
Maza-Maza Lagos
JOB RESPONSIBILITIES:
Supervisor (Cream Department)
PROFESSIONAL: [1] Diploma in Institute of Data Processing Management of Nigeria
(IDPM)
[2] Character Institute of Personal Management of Nigeria {Member}
PROFESSIONAL SKILLS: Responsible and Dedicated
Self-motivated and target oriented
Good interpersonal skills
To work with minimum supervision
To work as a team
Very patient
STRENGTHS: Ability to apply strategic and analytical thinking.
Efficient project handling and management skill
Terrific negotiating prowess
HOBBIES: Reading and Singing
LANGUAGE SPOKEN: English Efik and Yoruba
REFERENCES
Anambuk Ette Tom Akpan
ASGS Consulting Integrated Services Ltd
4, Block 7 Prof Charles Avenue
Federal Housing Estate
Calabar
Telephone: 080********
Emmauel Idogesit Ekariki
Business
Ikotun Lagos
Telephone: 080*********
Contact this candidate