Sales Executive Digital Marketing

*

Magnus Maduabuchi Uneke

Address: *, ***** ****** *** ******* Road Ogba,

Lagos State

Tel: 080********, 070********

Email: ******.**********@*****.***

Professional Summary

Personable and dependable customer service and sales executive with 2 years of experience in providing exceptional service and products to the multicultural population with a proven track record of the ability to contact customers, respond to their inquiries, handle accounts, and resolve issues. Possesses both technical and soft skills required to deliver top-notch results and increase the productivity of an organization within a short time. Skills/Competence

Project Management

Good communication and writing skills

Sales and marketing skills

Data Management

Customer management skills

Microsoft applications and graphics

Good interpersonal relations

Good leadership abilities

Work History/Experience

2019 (April) – Present

2018 (September - November)

The Outsource Company Limited

Customer Service/Sales executive

Receives over 120 inbound calls daily, interfacing with customers, determining needs, providing recommendations and up sold-services.

Articulate product and service value and explaining options and differences to maximize customer satisfaction while driving sales.

Retain clients and obtain referrals by promptly resolving customer’s complaints, providing value and ensuring quality.

Identify potential clients and customers, engaging key management of the client’s organization resulting in over 25% lead closed.

Carry out market research and campaign, generating leads, establishing new contacts and developing relationships with prospects. Josinni Packaging and Merchandizing Product Ltd. Lagos Operations Manager/Administrative officer

Provided top quality control to effectively eliminate downtime and maximize resources leading to increased revenue by 50%.

Implemented marketing strategies which resulted in a 12% growth in sales and customer base by a prompt distribution of products.

Supervised execution of metal and wooden racks activities delivered to various locations within and outside Lagos, managing a N2.5M budget.

Administered accounts payable and accounts receivable functions, daily cash reconciliation, retuned merchandize approval, sales reporting, invoicing and budget management.

2

2012(March) –

2015(November)

2011(August) – 2012(October)

Kings Plaza Consult Nig. Ltd. Minna, Niger State

IT Instructor

Facilitated the continued progression of training and learning through a dedicated approach to assigned task.

Marketed and sold organization products and services to customers resulting in over 75% increase in sales.

Diagnosed and troubleshoot 10 to 15 computers with Windows processing problems and applied solutions to increase company efficiency.

Implemented new team onboarding program, reducing training from 4 weeks to 2 weeks.

Business Information and Training Center, GIZ Nig. Ltd. Lafia, Nasarawa State

IT Admin Support (Volunteer):

Trained over 50 students on various Microsoft applications such as Word processing, Spreadsheet, Database management, PowerPoint, Internet fundamentals and Graphics.

Received consistently positive feedback for excellent customer service, worked with energy and enthusiasm.

Assisted the management in both the training and development of a team of 15 staff of the company.

Education/Qualification

2016

2011

2007

1998

Federal University of Technology Minna, Niger State.

B.Tech. Chemistry with Polymer Science [2.1]

Business Information and Training Center GIZ Nig. Ltd. Lafia, Nasarawa State.

Diploma in Desktop Publishing and Data Processing [Distinction] Government Science School Nasarawa Eggon, Nasarawa State.

Senior School Certificate Examination [SSCE]

Good-Way Nursery and Primary School Lafia, Nasarawa State.

First School Leaving Certificate [FSLC]

Personal Information

Gender: Male

Marital status: Single

Nationality: Nigerian

3

References

Dr. Ann E. Umeh

Lecturer, Department of Educational Technology,

Federal University of Technology Minna, Niger State. 080********, *********@*****.***

Dr. Ruth Araga

Senior Lecturer, Department of Chemistry,

Federal University of Technology Minna, Niger State. 080********, *********@*****.**

Mr. Lamidi Kazeem

MD NinetyNine Percent Global Investment Ltd,

Ogba Lagos State.

080********, **********************@*****.***

Interests

Reading, researching, teaching, meeting people and travelling. Languages Spoken

English, Igbo and Hausa.

Accomplishments/Achievements

I was part of a team that engaged in teaching and training students and host community on leadership and various entrepreneurial skills at my place of primary assignment during NYSC.

I produced exercise books in collaboration with other corps members and distributed to students and staff at my place of primary assignment as my contribution to improving the academic standard of the students during my National service.

Certifications

2018 Global VLC Integrating Concepts Ltd. Jos, Plateau State

Health Safety and Environment (HSE).

Project Management Professional.

2019 Google Digital Skills for Africa

Fundamentals of Digital Marketing

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