Sales Customer Care

CURRICULUM VITAE

JOB FOCUS: RECEPTIONIST

PERSONAL DATA

Name : Mary Woki Njoroge

Civil Status : Single

Nationality : Kenyan

Language : Fluent English and Swahili

Email : *******@*****.***

Mobile No. : 070*******

Career Objectives

Being a self-driven, committed and articulate secretary/receptionist with exceptional communicat skills, I have reputable successful background in innovative customer support solutions and high l customer care strategies, well spoken, flexible, innovative, hardworking and multi-skilled with the to plan and manage business territory.

Personal Attributes

Demonstrated ability to deal with different customers with a high level of patience and tact.

Well versed in anticipating clients’ needs and responding to them appropriately.

Competent at detecting signs of emergency and react immediately and problem solving skil

Proficient in handling and responding to customers’ needs pertinent to companies’ product and sales.

Covered shifts for workmates due to my ability to multitask and flexibility.

Ability to work independently or as part of a group, a quick learner, keen to learn and impro skills.

Proficient in computer Skills and I.T. skills including experience in Microsoft Office.

Work ethic needed to stay focused and seek things that need to be done.

Creating a welcoming atmosphere for customers making them feel comfortable and welcom

Numeracy and accounting skills.

Conversant with the companies billing and sales system.

Written and verbal communication skills and strong customer service skills.

Excellent telephone manner and telemarketing skills.

Self-motivation and ability to take the initiative and leading by example.

Ability to work well under pressure.

Punctuality and time-keeping.

Able to take on responsibility and make sure the companies and clients need were met on t

Good organization, with attention to detail. Created a system to serve regular customers effectively by creating an account for them and opening new accounts for new customers i system.

Achieved the companies’ goals and surpassed them due to the friendly environment created EDUCATIONAL BACKGROUND

KENYA INSITITUTE OF MANAGEMENT

2018-2020 Program : Diploma in Business Management PETANNS INSTITUTE OF BUSINESS STUDIES

2015-2016 Program : Computer certificate

UTHIRU GIRLS HIGH SCHOOL

2010-2013 Program : Kenya Certificate of Secondary Education WORK EXPERIENCE

Date: JULY 2017- AUGUST 2018

Organization ECTRATECH TRADING LLC

Position : SALES PERSON/RECPTIONIST

Responsibilities

Adjusts content of sales presentations by studying the type of sales outlet or trade factor.

Closed deals through telemarketing due to good communication and customer service skills

Focuses sales efforts by studying existing and potential volume of dealers.

Submits orders by referring to price lists and product literature.

Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

Monitors competition by gathering current marketplace information on pricing, products, ne products, delivery schedules, merchandising techniques, etc.

Recommends changes in products, service, and policy by evaluating results and competitive developments.

Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

Maintains professional and technical knowledge by attending educational workshops; review professional publications; establishing personal networks; participating in professional socie

Provides historical records by maintaining records on area and customer sales.

Contributes to team effort by accomplishing related results as needed. Date: Oct 2019- Jan 2020

Organization : PRIME BANK LTD

Position : Intern/ Receptionist

Responsibilities

Communicate with customers to assess their needs, provide assistance to customer’s expectations

Answering queries from clients.

Welcoming visitors.

Maintaining security by monitoring log books.

Responsible for providing basic information while needed.

Emailing and faxing. Interest

To make sure that my clients are always satisfied and contented.

To achieve companies goals and surpass them before deadline.

Increase companies revenue and value by end of year budget. Personal Attributes

Hardworking, confident, disciplined, Obedient, Honest and Responsible Hobbies

Swimming, Dancing, Making friends, Singing, Writing, Reading inspirational novels,

Socializing

Curriculum activities like : Football, Handball and Volleyball. Referees

Available upon request.

Contact this candidate