Bartender/Waiter
Resume:
HANDERSON .I. MWATATI
*************@*****.***
OBJECTIVES
All round development in the challenging nurturing and dynamic hospitality industry with special emphasis to the F&B department thereby realizing full potential to the mutual benefit of the institution and myself.
EXPERIENCE
WAITER/BARTENDER (08/1993-12/2008)
CARNIVORE RESTAURANT KENYA (08/1993-12/2001)
AL FAISALIAH HOTEL ROSEWOOD HOTEL AND RESORT KSA (12/2001 – 9/2004) THE RITZ – CARLTON HOTEL DOHA QATAR (9/2004 – 12/2008)
*Maintain good working relationships with co-workers, customers, administrators and managers.
*Perform work that is routine and organized.
*Perform job safely while maintaining a clean, safe work environment
*Count, organize and balance the cash drawer; fill out the cashier slip and make deposits while in the presence of a manager or supervisor.
*Perform prep work such as washing, cutting fruits for juices and garnishes and deserts and scooping ice cream.
*Assist co-workers in setting up and breaking down stations as designated by the manager.
*Organize and assist in major cleaning of refrigerators, freezers and serving equipments.
*Perform tasks as requested by my manager on a weekly, by-weekly or monthly basis.
*Taking daily inventory.
*Controlling of beverage maintaining acceptable stock level.
*Identification of slow moving items and expiry items.
*Innovate and promote cocktails.
*Providing speedy and efficient service to the customers.
*Handle guest complaints.
*Warm welcome and sincere greetings to the guest.
POOL AND BEACH ATTENDANT
THE RITZ-CARLTON GRAND CAYMAN (12/2008 – 01/2016)
KIMPTON HOTEL AND RESTAURANT GRAND CAYMAN (8/2016 – 12/2019)
*Warm welcome and sincere greetings to the guest.
*Anticipation and fulfillment of guest needs.
*Fond farewell to the guest by using their names.
*Maintain the cleanliness of the pool and beach area.
*Preparing and setting the beach and pool chairs.
*Handle guest complaints.
*Learning coach for pool and beach attendants
SKILLS
*Excellent communication and organizational skills; reading and oral proficiency in English language.
*Basic food and beverage service knowledge
*Excellent communication skills as well as guest contact and organizational skills.
*Respond to all interaction in an efficient courteous and professional manner to achieve maximum customer satisfaction.
*Prior experience in a similar position and be comfortable withstanding hot weather conditions and walking in sand.
*Previous customer experience and ability to work effectively under pressure.
*Reliability and dependability
*Service passion
*Ability to work long hours
*Knowledge of food service and sanitation standards
*Willingness to learn and grow in food and beverage.
*Service abilities
*Ability to think safety first.
*Proper time management
*Taking daily inventory
EDUCATION
INSTITUTE OF TOURISM EDUCATION AND LANGUAGES
CERTIFICATE IN CUSTOMER CARE COURSE (1995)
MWANGÉKA SECONDARY SCHOOL KENYA
CERTIFICATE 1989-1992
MLECHI PRIMAIY SCHOOL KENYA
CERTIFICATE 1980-1988
INTERESTS
ATHLETICS, FOOTBALL, INTERNET SURFING
REFFERENCES
IVAN LEE
*******@****-*******.***
+1-345-***-**** (CAYMAN ISLANDS)
OLLIE BUSHULA
*****.*******@*******************.***
Contact this candidate