HANDERSON .I. MWATATI

aderww@r.postjobfree.com

+254-*********

OBJECTIVES

All round development in the challenging nurturing and dynamic hospitality industry with special emphasis to the F&B department thereby realizing full potential to the mutual benefit of the institution and myself.

EXPERIENCE

WAITER/BARTENDER (08/1993-12/2008)

CARNIVORE RESTAURANT KENYA (08/1993-12/2001)

AL FAISALIAH HOTEL ROSEWOOD HOTEL AND RESORT KSA (12/2001 – 9/2004) THE RITZ – CARLTON HOTEL DOHA QATAR (9/2004 – 12/2008)

*Maintain good working relationships with co-workers, customers, administrators and managers.

*Perform work that is routine and organized.

*Perform job safely while maintaining a clean, safe work environment

*Count, organize and balance the cash drawer; fill out the cashier slip and make deposits while in the presence of a manager or supervisor.

*Perform prep work such as washing, cutting fruits for juices and garnishes and deserts and scooping ice cream.

*Assist co-workers in setting up and breaking down stations as designated by the manager.

*Organize and assist in major cleaning of refrigerators, freezers and serving equipments.

*Perform tasks as requested by my manager on a weekly, by-weekly or monthly basis.

*Taking daily inventory.

*Controlling of beverage maintaining acceptable stock level.

*Identification of slow moving items and expiry items.

*Innovate and promote cocktails.

*Providing speedy and efficient service to the customers.

*Handle guest complaints.

*Warm welcome and sincere greetings to the guest.

POOL AND BEACH ATTENDANT

THE RITZ-CARLTON GRAND CAYMAN (12/2008 – 01/2016)

KIMPTON HOTEL AND RESTAURANT GRAND CAYMAN (8/2016 – 12/2019)

*Warm welcome and sincere greetings to the guest.

*Anticipation and fulfillment of guest needs.

*Fond farewell to the guest by using their names.

*Maintain the cleanliness of the pool and beach area.

*Preparing and setting the beach and pool chairs.

*Handle guest complaints.

*Learning coach for pool and beach attendants

SKILLS

*Excellent communication and organizational skills; reading and oral proficiency in English language.

*Basic food and beverage service knowledge

*Excellent communication skills as well as guest contact and organizational skills.

*Respond to all interaction in an efficient courteous and professional manner to achieve maximum customer satisfaction.

*Prior experience in a similar position and be comfortable withstanding hot weather conditions and walking in sand.

*Previous customer experience and ability to work effectively under pressure.

*Reliability and dependability

*Service passion

*Ability to work long hours

*Knowledge of food service and sanitation standards

*Willingness to learn and grow in food and beverage.

*Service abilities

*Ability to think safety first.

*Proper time management

*Taking daily inventory

EDUCATION

INSTITUTE OF TOURISM EDUCATION AND LANGUAGES

CERTIFICATE IN CUSTOMER CARE COURSE (1995)

MWANGÉKA SECONDARY SCHOOL KENYA

CERTIFICATE 1989-1992

MLECHI PRIMAIY SCHOOL KENYA

CERTIFICATE 1980-1988

INTERESTS

ATHLETICS, FOOTBALL, INTERNET SURFING

REFFERENCES

IVAN LEE

aderww@r.postjobfree.com

+1-345-***-**** (CAYMAN ISLANDS)

OLLIE BUSHULA

aderww@r.postjobfree.com

+1-345-***-****

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