Operation Manager

Surendra Deonandan Prasad

Email: ************@*****.***

Mobile: +91-749*******, 932-***-****

Address: Flat no-44, ASTER C.H.S Godrej Sky Garden, Panvel, 410206 Mumbai. Experience: 22 years 06 months.

SUMMARY

• Result oriented professional with more than 22 years of experience making sincere efforts towards building a successful career and to applying my knowledge, skills and experience in the growth and success of the organization,

• Major strength has been formulation of strategic plans, operations and technological initiatives that will support organizational growth and improve staff productivity for multiple clients PAN India. CORE COMPETENCIES & STRENGTHS

• Warehouse Operations- Planning executing & handling complete business operation at each level, Receiving, Picking, Packing & Dispatching, front-end operation, supply chain, & distribution.

• Supply Chain Management Operations- Planning & managing logistics, Warehouse transportation and Customer service, directing, Optimizing & coordinating full order cycle.

• Retail Store Operations- Keep the Store functioning well includes people management, supply chain, store layout, physical inventory, promotions and pricing.

• Inventory Management- Keep detailed record of each new or returned product as it enters or leaves a warehouse through maintaining data records & audits through technological initiatives. PROFESSIONAL EXPERIENCE

Future Supply Chain Solutions – Dec 15 to Till Date: Assistant Manager (SCM)-Head Office.

• Developing the Client- centric engineering, fluid process design and technology-driven operations to deliver the best in class supply chain experience to our clients.

• Driving cost through pricing, productivity, improvement, Service Level Achievements, & Operations analytics of Distribution centers.

• Key account manager for Individual customer-handling operation, service management, order fulfillment

• Preparing Monthly Customer wise MIS report for Billing & Achieve Warehouse SLA.

• Day to day monitoring of Service levels for third party customers, on time delivery.

• Co-ordination with Transport department for inventory movement from warehouse to store, store to store and store to warehouse (RTV).

• Stock in Transit discrepancy management – Pilferages / shortages / damages / excesses monitoring for all Business formats (Big-Bazar, Central, Brand Factory, Home Town, Easy-Day, Hyper city).

• Approval of Debit entries for Transporter and warehouse related shrinkage stock adjustments in SAP.

• Ensure adherence to all SOPs, statutory compliances and commercial controls.

• Analyze space allocation for Customer-wise and category wise with respect to the sales generated. Future Supply Chain Solutions – Aug 12 to Nov 15: Senior Executive, (Warehouse Operation)

• Looking after warehouse operations like Picking, Packing and shipment of merchandise within SLA.

• Overall responsibilities of Inbound /Outbound - Warehouse activities.

• Labor Management and Supply chain activities.

• Ensuring optimum space & capacity utilization within the warehouse.

• Ensuring regular reports and statistics on a daily, weekly and monthly basis.

• Meeting the key performance index and Ensure timely Inwarding of merchandise.

• Coordination with the Transporter, Vendors and Category. Motivating, organizing and encouraging teamwork within the workforce to ensure set productivity targets are met. Highlight:-

• Achieved customer order fulfilment 98% on consistence basis.

• Recovered more than Rs.5 Lakhs from transporters, value of damages made during transportation with the support of Vigilance team.

Radhakrishna Foodland Pvt. Ltd - Jul’10 to Aug 12: Assistant Manager (Warehouse Operation)

• Monitoring Inventory Management of all outbound & inbound material with proper documentation.

• Monitor all activity related to warehouse & Implementation, execution of the SOP.

• Monitoring of secondary distribution.

• Preparing monthly pallet report/MIS Report of customers & Follow-up of Payments.

• Monitor monthly stock analysis & Cycle counting, FIFO management.

• Co-ordination with customers for in connection with stock management.

• Cost analyzing or Cost control.

• Development & motivation to the team, & providing on job training.

• Responsible for the smooth functioning of the Warehouse operations & Maintaining Safety and hygiene inside the warehouse.

• Maintaining the SLAs, on time delivery, accurate documentation, cost analyzing or cost control.

• Proactive communication on supply related issues, Maintains various types of reports (MIS) as required by accounts for billing purpose.

Highlights:-

• Achieved Customer’s space /Pallet utilization based on policy guidelines.

• Achieved customer order fulfilment of 100% on consistence basis. Aditya Birla Retail Limited – Dec’09 to Jul’10: Manager, Store Operations

• Overall responsibility for performance of the store in terms of profit, costs, & services.

• Achieve sales target, keeps low-cost by budgeting the expenses, within stipulated SLA’s.

• Co-ordinate the store’s activities to drive sales & achieve the desired level of sales, revenue generation.

• Responsible for the management of inventory levels. Making sure that the stock level in the store is Sufficient to satisfy every sales opportunity.

• Analyze space allocation category-wise and subcategory-wise with respect to the sales generated, stock capacity & season, sales / sq. ft. contribution / sq. ft.

• Controlling pilferage develops systems to control pilferage / shoplifting, controls damages on the floor with the help of staff.

• Development & motivation to the team, & providing on the job training to staffs.

• Reviewing performance of team members and conduct capacity building activities and training.

• Leading the Entire team, evolving and implementing systems and Process.

• Licensing with the various government bodies for permissions & licenses for smooth operations of the store.

• Developing and implementing Physical Store Policies and Procedures.

• Responsible for Raw Material Activities- Planning, Organizing and controlling of stores overall functions. Highlight:-

• Implemented material management supply through vendor for all location in Mumbai Booker Wholesales India Pvt. Limited – Jun’09 to Dec’09: Department Manager

• Overall in-charge of all department activities.

• Ensuring that Customer Service Standards are adhered by the Team Members & Team Leaders, ensuring that all customer feedback / Requests are captured.

• Motivating Team member & Team Leaders by Rewarding & appreciating for sales achievement.

• Conduct daily briefing for the team, planning shifts & breaks to ensure adequate man power on floor.

• Coordinating with the category & the Warehouse for new arrival & replenishment for stock.

• Responsible for Sales Achievement of the Dept. Stock replenishment, Damage control & taking care of pilferages.

• Responsible for implementing of all SOP at the store, training and development of the staff, Customer loyalty initiatives

Radhakrishna Consumer Service Pvt. Limited – Oct’04 to Feb’09: Manager, Store Operations

• Achieved sales targets and ensured profitability of the store

• Proficient at Enhancing Profitability through Effective Cost Control Measures

• Planning and Implementation for the coming season, Keeps costs low by budgeting the expenses.

• Maintain the safety and hygiene standards prescribed for the store.

• Constantly review the product range with the merchandiser to make sure that they fulfill the expected sales and profit expectations.

• Responsible for the management of inventory levels. Making sure that the stock level in the store is sufficient to satisfy every sales opportunity.

• Organizing promotional activities like campaigns, in-shop promotions & customer loyalty programs for enhancing market visibility & achieving better market reach.

• Controlling pilferage develops systems to control pilferage / shoplifting, controls damages on the floor with the help of Staff.

• Develops & maintains a motivated and enthusiastic team who would achieve and exceed targets. Sterling Catering Services – May’99 to Feb’04: Supervisor (QSR) Store Operation (Gulf Doha-Qatar)

• Successful 5 year Work with Fast-food outlet (Pizza Hut & Altazaj group) two different chain outlet. ACHIEVEMENTS

• Best Employee of the month Award in Radhakrishna Foodland for warehousing efficiency and cost leadership.

EDUCATIONAL / PROFESSIONAL QUALIFICATIONS

• Graduate (B.Com).CMJ University.

• Bachelor of Hotel Management & Catering Technology, Mumbai University. PERSONAL PARTICULARS

• Date of Birth : 02nd Sept’ 76

• Linguistic Proficiency : English, Hindi, Marathi

• Interests : Reading, Badminton, Cricket and listening music.

• Permanent Address : Flat No.44 ASTER C.H.S Godrej Sky Garden, Takka Panvel, Navi Mumbai-410206.

• References : Available on request

Place: Mumbai

Date: 25thJune-2020.

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