ANITHA KAMALA SEKARAN

E-Mail: agneskanitha@gmail .com

MOBILE #: 965/60609926

Objective: To involve myself in a challenging job in a progressive and growing Industry to deliver the commitment expected out of me using all my knowledge, skills, efficiency & experience. Looking forward to work in a professional environment where I can grow with the Organization enhancing my knowledge & skills in Customer Service, Sales & Hospitality Management Services.

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●Good communication skills & leadership quality.

●Analytical thinker with strong Organizational skills.

●Hard working & positive thinking attitude.

●Service minded & strong client relation.

●Quick learner & Computer literate.

Work Experience: (10Years Kuwait Experience from 2006 till date in Sales and Customer Service)

Sales Assistant: Mark&Spencer (Al futtaim Kuwait) 2017 to till date…

●Ensuring product merchandise and store operation with brand standards.

●Greet Customers on arriving in the store and provide them with details of Products and Services.

●Billing, collecting payments, Refund & Exchanges and Data Capture of customers.

●Respond to customer complaints and resolve their issues.

●Highlight Top 10 and increase high potential lines.

●Preparing weekly feedback report, Collecting Customer Complaints and queries and reporting to Supervisor.

●Ensuring high Standards, Product Pricing and reducing Stock losses

●Bra Fitting Service, Fitting Room assistance and maintaining Fitting Room Records, Beauty Expiry Checks on weekly Basis.

●Cash Count and Assisting store closing procedures with Admin Department

M/s. Choco & More: as Cashier & Floor sales Supervisor (June 2014 to June 2017)

●Handing Cash and Floor Sales Staff.

●Handling Accounts related to Sales, Purchase etc.

●Handing Manpower for the smooth function of the floor.

●Preparation of Daily, Weekly & Monthly Reports

●Day to day administrative works.

M/s. Kuwait Distinguished Systems Co : as Marketing Executive cum Office Secretary (May 2013 to May 2014)

●Arranging overseas / local manpower in time to reputed companies as per their requirement.

●Facilitate the reputed companies in their overseas / local manpower recruitment formalities.

●Preparing Enquiries, Quotations and Contracts related to manpower.

●Follow ups with customers, suppliers for timely hiring and supply of manpower as per the requirement.

●Maintaining the data base for the manpower.

Royale Hayat Hospital by Banyan Tree Hotel Kuwait as Guest Service Supervisor

(Sept. 2006 to April 2013)

●Stock control and duty roster for In Room Dining and Arabic coffee hostess.

Conducting training for F&B service associates.

●Provide friendly, professional and efficient F&B Service to all guests, ensuring maximum guest satisfaction in a manner consistent with company standards.

●Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.

●Identify and take all opportunities to enhance the quality of service.

●Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and company customer feedback / complaint procedures.

●Provide a link between kitchen / bar and service areas, maintaining an open line of communication with F&B Production colleagues.

●Serve and clear food and drinks within required timeframes.

●Maintain good knowledge of menu to answer questions the guests may have.

●Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.

●Maximize sales and profit by providing excellent value and service and utilizing suggestive and up selling techniques

Academic Qualifications :

●Bachelor Degree in Hotel Catering Management

●H S S C, St. Mary’s Higher Secondary School, Ooty

●S L C, St. Justin’s Higher Secondary School, Sivagangai

Technical Qualifications :

Diploma in Computer Applications (Computer Software Colleges, Madurai)

●Operating System – Windows XP, Window 7

●MS Office: MS Word, Excel, Power Point, FoxPro Visual Application – Internet and E-mail

Other Qualifications :

Reservation & Ticketing Staff (Kuwait)

●Creating passenger records, handling booking from various agents & from direct clients.

●Issuing tickets for agents as well as direct clients, which also include PTA.

●Attending to accounts enquiries on sales, refund and other queries.

●Coordinating with sales & marketing staff and with the clients to achieve best services.

Training Attended

●Basic HACCP Standard

●Basic Hygiene

●Telephone skills

●Fire fighting

●Empowerment training

●Customer Care

Achievement

● Exceptional efforts Award month of April 2018.Marks & Spencer Kuwait.

●Employee of the Month of December 2007, Royale Hayat by Banyan tree Hotel and Resort Kuwait.

●A proud team member of pre-opening. Royale Hayat by Banyan Tree Hotel & Resort Kuwait.

Personal Details

Age & Date of Birth

:

30 March1986

Nationality

:

Indian

Passport No

:

E3304872

Marital Status

:

Married

Languages Known

:

English, Tamil, Malayalam, Arabic & Hindi

Type of Visa

:

Visa No. 18 Transferals

I hereby declare that all the information given above is true and written with best of my knowledge.

Yours Faithfully

(Anitha Kamala Sekaran)

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