Digital Marketing Customer Service

SORINA STREDIE

ADMINISTRATIVE ASSISTANT

PROFILE

Availability: immediate

** *.*.

UAE Valid Driving License

(2023)

+971 (0-52-968-****

******.****@*****.***

Marina Quays, (MQN

804)

Dubai, United Arab

Emirates

https://www.linkedin.com/

in/sorina-stredie-9476401/

More than 9 Years Experience

World Class Leading Company EMIRATES

BASIC SKILLS

I’m an inspiring and conscientious leader with experience in teamwork, problem solving, risk evaluation and customer service satisfaction. Strongly focused, with the ability of completing tasks accurately in a fast-paced environment with conflicting deadlines. I consider myself a tactical team builder with experience in team development and delivering Excellence. Reliable, friendly, and easily adaptable to different kinds of situations. English & Italian – Fluent

Romanian-native

Spanish – intermediate

Microsoft Office Package

(excel, Power Point…)

Digital Marketing - Google

Certificate (The

Fundamentals of Digital

Marketing).

CABIN SUPERVISOR – Economy &

Business Class EMIRATES Airline

(Dubai / UAE)

From September 2016 to Present

• Consolidate a great professional team image by being a Brand Ambassador of company’s grooming standards (in Both Economy and Business class)

• Motivational speaker and trust gainer during pre-flight and in- flight briefings by inspiring and cultivating a great level of bonding and communication within my team

• Team leader who manages and strengthens ten-member productivity team through delegating and assigning tasks to members for successful results

• Stimulate and evaluate performance, provide feedback and coaching, praise high achievers, adapt and guide new joiners/newly promoted crew members during the journey of their new role

• Maximize inflight safety and security by assessing potential risk customers (sick/intoxicated/disruptive)

• Optimize company’s budget spent on complaints’

compensation by providing on board alternatives, service recovery and follow up on customer satisfaction

• Exceed and enhance high valued customers’ journey by ensuring they had a member of the team assigned for an enjoyable and smooth trip

• Initiate a personal touch hence increased customer satisfaction by integrating their personal and cultural preferences in the service

• Effective correspondence with the company through flight(voyage) reports following a description-action strategy. regarding incidents.

CABIN

ASSETS

• Superb customer service

skills: tact, active listening

and empathizing

• Sales experience acquired

through onboard Duty Free

sales (increased Duty Free

sales with 40% on a route)

• Excellent communicator

• Attentive and attention to

detail

• Remarkable patience

• Business writing

• Strategic thinker, strong

decision-making skills and

solution focused

• Ability to lead groups of

people and coordinate action

during stressful situations

(Team leadership)

• Multitasking

• Immense exposure to the

fast paced and high profile

work environment.

CABIN CREW – Business Class

EMIRATES Airline (Dubai / UAE)

From January 2014 to August 2016

• Attained a premium class service working in a multinational team by showing finesse and etiquette in the serving of food and beverage and in the communication style with

customers

• Taking care of customer complaints and queries on board and providing them with feedback forms

• Boost of duty free sales through which created revenue

(commission) for myself and the company.

EDUCATION

SPECIALIZED IN LAW / LANGUAGES

LAW BACHELOR DEGREE – Universitatea

Dimitrie Cantemir Cluj-Napoca, Romania

2010

English Bilingual Highschool – Cluj Romania

Baccalaureat score 9.7/10

2006

CERTIFICATIONS

• First Aid and CPR

• Safety and Security

(firefighting, dangerous

goods, restraint)

• Supervisor training

(leadership, problem solving,

managing my team)

• Effective service language

course (for service recovery)

• Digital Marketing (Google)

CABIN CREW – Economy Class

EMIRATES Airline (Dubai / UAE)

From November 2011 to December 2013

• Customer service in the form of answering questions, serving food and beverage as well as taking care of customers with dietary requirement, elderly and mothers with infants

• Acquired safe and secure cabin conditions in cabin by responsibly adhering and following the trainings and procedures of the company

• Carefully treated different medical cases.

Law Firm Secretary Studio Legale

D’Oria (Manduria/ Italy)

September 2010 to September 2011

• Maintained correspondence, made photocopies, completed forms, uploaded all documents to the electronic database, responded emails and scheduled meetings.

• Using own knowledge and judgement, resolved any clients’ problematic issues

• Performed all kinds of administrative and secretarial duties and assisted in cash management

• Followed up on court cases and dates, files and adjacent administrative fees.

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