BOBBY SARCIA

Block ** Lot * c West Fairview Park Subdivision, Fairview, Quezon City, Philippines

aderpd@r.postjobfree.com

PROFESSIONAL BACKGROUND

Cau Go Company (Hanoi, Vietnam) July 2014 – present

Restaurant Manager

Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

Plan menus by consulting with chefs; estimates food costs and profits; adjusts menus.

Control costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.

Avoid legal challenges by conforming to the regulations of the alcoholic beverage commission.

Maximize bar profitability by ensuring portion control; monitoring accuracy of charges.

Maintain safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways.

Paradise Cruises, Quanh Ninh Province February 2014 – July 2014

Cruise Manager

Manage department staff of 20 individuals. Delegation and assignment work, monitoring and review of work. Increasing the sales by training, coaching, and managing the response to inquiries from potential clients regarding theme cruises, extra services like kayaking, spa service.

Establishing and enforcing departmental policies and procedures to ensure efficient operations

Establishing personal objectives for each staff member and administering ongoing coaching and counseling as well as formal performance reviews

Settling disputes among staff members or with members of other departments

RAMADA CITY CENTER HOTEL, Ulaanbaatar, Mongolia August 2012 – August 2013

Food and Beverage Manager

Managed a team of (2) F & B Assistant Managers, (1) Supervisor, (8) Captains and (9) servers that concerns fast and efficient service in all F & B outlets, business development and collaborate with the executive chef for pertinent promotions.

Worked hand in hand with the purchasing manager in terms of supplies for outlet needs.

GRAND KHAAN IRISH PUB, Ulaanbaatar, Mongolia August 2011 – August 2012

Supervisor

Assisted the Service Manager in overseeing the smooth operation of the whole establishment including VIP rooms on the 2nd floor that makes up for the average sale of $15,000 a day due to influx of expats and foreigners working mostly inmining companies, banks, British and American schools, etc.

Conducted monthly training with regards to service skills and small English classes for the local staffs.

TELUS INTERNATIONAL, Manila Philippines

Customer Service Agent

Provided customer support for Facebook games like Farmville andYoville.

NOVOTEL AL DANA RESORT & HOTEL, Manamah, Bahrain January 2008 – January 2010

F & B Supervisor (Voted employee of the month, May 2008)

Assist the restaurant manager in maintaining the restaurant’s fast and efficient service.

Handled complaints encountered during service whether breakfast, lunch and dinner.

Solved issues pertaining to a customer’s dining experience like quality control, staff management, inventory, health and safety regulations and customer service.

BRADY CORPORATION, Ortigas, Philippines June 2007 – January 2008

Call Center Sales Executive

Handled outbound calls to different US cities offering identification, maintenance and safety products.

ZAIKA / FRATINI’S May 2005 – May 2007

Captain Waiter (Worked as OIC after the manager resigned)

Performed all necessary tasks to serve food & beverage according to the standard.

Practiced good customer relations and attend to customer complaints and queries.

NCO GROUP, Quezon City, Philippines December 2004 – May 2005

Customer Support

Assisted Microsoft Network clients with password resets, credit card update, general inquiry and billing issues.

HERITAGE HOTEL, Manila Philippines June 2004 – November 2004

Guest Service Agent

Provided standard service but in a fast and efficient manner for breakfast, lunch and dinner.

SYKES ASIA, INC., Ortigas, Philippines October 2000 – November 2003

Customer Support Representative

Provided comprehensive solutions to Hotmail customer’s inquiries and account issues.

Recall Telecom Systems, Inc., Pasig City, Philippines August 1998 – August 2000

Team Leader (Voted employee of the MONTH AND YEAR 1999)

Handled escalated issues, customer complaints and staff roster.

MANILA HOTEL, Manila, Philippines December 1992 – January 1998

Banquet & Coffeeshop waiter

Ensured hotel guests were efficiently served food and beverage in a standard, fast and friendly manner.

CHARACTER REFERENCE

1. Reynaldo Javier, Senior Software QA, Akamai Technologies, USA

2. Antonio G. Guanzon, Staff Sargeant, PHILIPPINE MARINE CORP, Philippines

3. Dr. Jason Mergas, Pediatrician, BULACAN MEDICAL CENTER, Philippines

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