Manager Office

Hiren Thakar

*****.********@*****.***; +91-986**-*****

Summary

Management Professional with significant experience of 14+ years across diverse areas encompassing Stock Brokers, Stock Exchange and Trading Product Development.

Functional expertise in financial products like Regulatory reporting, various capital market compliances for different exchanges and regulator, Equities, Derivatives, Currency Derivatives, Mutual Funds, Commodities and Corporate actions.

Strong leadership skills and expertise in financial market operations, development, testing and deployment of the full life cycle of applications. Domain Skills: -

Capital Market, Risk Management, Compliance (Related to SEBI, Stock Exchange, Commodity Exchange and Depository), Clearing and Settlement (Capital Market and Derivative trades), Depository Operations, Business Analyst, Agile Project Management, Agile Application Development, BRD preparation, User Acceptance Testing, Production Application Support, Capital Market Product implementation, Customer Service, SLA Management, Release Management, Incident Management, Problem Management, Robotic Process Automation (RPA) Tools: -

JIRA, ALM, ITRS, Zabbix, NEAT, BOLT, RTRMS, CLASS, C2N, Service NOW, Automation Anywhere Work Experience: -

Currently associated with NSEIT Limited

Project: - Project Manager - RPA

Role: Project Manager Department: Software Delivery Duration: March 2020 – till date

Roles and Responsibilities:

Worked on Process Design Documentataion (PDD) and has contributed on design and development of BOTs using Automation Anywhere

Developed test strategy and test cases for testing RPA solution

Prepare cost-benefit and return-on-investment analysis to aid in decisions on system implementation

Drive the strategic and tactical roll-out of the solution to enterprise cutomers

Consult with partners to provide functional and technical expertise in Robotic Process Automation including, solution design, project management, business process improvement and risk identification/mitigation.

Work closely with sales to perform demos, implement PoCs, and provide technical due diligence in the pre-sales cycle & help Sales team to draft the RFI/ RFP responses

Build stakeholder relationships and mentor team as they progress through their pilots and implementation of RPA solutions

Develop and document configuration best practices and contribute to team training and professional development efforts.

Maintain a current and thorough understanding of Automation Anywhere products and services.

Reduced 50% of operational costs by implementing multiple bots. Project: - NOW 2.0 (Neat on WEB) Production Application Support Role: Sr. Business Analyst/Project Manager Department: Software Delivery Duration: July 2018 – February 2020

Roles and Responsibilities:

Joined NOW 2.0 Technology team as a Senior Business analyst. NOW 2.0 is agile based project which caters multi-exchange/segment trading and Risk management platform to Retail client, Institutional Client, HNI, FII, DII and Prop traders. As a Project Manager, assisting and providing 24x5 supports for over 1000 Trading Members of NSE across PAN India.

Gather requirements from internal stakeholders, end-users and comparing it with the actual live front-end, mid and back-office applications. Preparation of scope document, BRS and FRD documents with version history and sign off from management, provide KT to business team and technology team. Maintaining change request and production/UAT/development issues/bugs in ALM/JIRA/Service NOW application. Also, takes lead in functional testing of dev and UAT. NOW 2.0 has been devlopedand on agile methodologies.

I deal with both technical issues and business problems in a demanding, fast-paced environment. I work closely with end-users, business users, technology users, business analyst, functional support team, testers, application developers, vendors and testers.

Apply my technical and business acumen to troubleshoot complex issues raised by application users and by other technology or business groups. Communicate effectively, choosing the right message and medium for the audience.

Ability to handle incidents, problems and changes at a global enterprise level. Calm and analytical when faced with major critical incidents on an application during market hours.

Actively monitor production applications and promptly report and troubleshoot incidents. Provide functional and technical contribution to produce and promote maintainable and quality solutions. Includes documenting system requirements and documentation of support run book. Publishing RCA notes upon conclusion of the investigation.

Actively review production status with end-user and participate in the onboarding of new applications. Communicate with users regarding application outages and upcoming events like release, project.

Prior work experience

Company: - BSE Limited

Project: - BEST (BSE Electronic Smart Trader)

Duration: -May 2017 – June 2018.

Role: - Manager, Business Analyst Department: - Trading Development Roles and Responsibilities:

Worked closely with trading operations and IT operations team, understand their operations requirement in terms of efficiency and cost/time reduction.

Defining the business requirement into functional, non-functional and business rules. Recommending business priorities, and advising on options, risks & solutions.

Responsible for providing relevant scenarios for team, review, and provide inputs to test cases to ensure coverage is complete and testing results correspond to business expectations.

Also responsible for the development of Exchange provided ASP-based trading application BEST

(BSE Electronic Smart Trader) and BOW (Bolt Plus on Web). BEST and BOW both the application have been developed on agile methodologies, application is a robust, state-of-the-art hosted trading solution built on Thomson Reuters Omnesys NEST. BEST and BOW trading platform facilitates seamless trading across multiple exchanges including BSE, NSE, MCX and NCDEX.

Single-handedly designed, planned and implemented BEST application for BSE trading members in the month of November 2017. Involved in infrastructure architecture designing, implementation of architecture, back end components, defining processes, roles and responsibilities of various teams involved in BEST application. Provided knowledge transfer to internal & external stakeholders.

As per the market survey, competitive analysis and gap analysis various change requests are raised, developed and moved to production to market which is as follow:

BOW Application

o Introduced concept of the branch, dealer, investor client, branch admin & parallel admin in entity management.

o Bill Desk Payment gateway facility with broker wise, segment-wise multiple merchant ids.

o Real-time holding with collateral benefits in risk management. o Display of different Exchange RRM messages to Admin user. o Mobile trading application- Designing of front-end UI, process flow, architecture.

Company: - NSEIT Limited Role: Business Analyst

Client & Project: NSE’s (National Stock Exchange) NOW (NEAT on WEB) Trading application. Project Duration: October 2010 – April 2017

Project Description:

NOW is the hosted trading application offered by NSE to its trading members and clients for trading in various segments such as Cash, Derivatives, Currency Derivatives, MF’s, Debt Market and Commodities. In order to make it more viable to its users, enhancements were proposed in terms of additional functionalities in the application.

Roles and Responsibilities:

Involved in the functional development of NSE’s trading platforms and financial instruments offered to trading members.

Liaise between business and technology teams by analyzing user requirements and determining the apt solution to business needs.

Drafting business requirement and deciphering the same to the technology team by addressing their queries and suggesting workarounds.

Discussion with technology team on effort estimation and following up on product releases.

Preparing test cases and involved in manual testing of new features and bug fixes.

Monitoring the execution of test cases through automation suite.

Delivering the financial product to business users and gathering feedback.

Worked on Live environment of the application which involved continuous support to the trading members and handling escalations in case if any.

Created Risk management setup in production trading environment for Financial Institutions, Banks and Brokers as per their business needs for various asset classes.

Testing the implications of the risk management setup created in different segments and accordingly makes changes if any.

Hands-on experience in Activation of NOW for trading members which included handling of the Compliance process from the Exchange aspect, Creation and Mapping of User Id’s as per desired segments to be enabled. Thus, launching the application successfully and helping the member to go live.

Handling team of 20 executives. Appraising team members, conducting training for new joiners at the helpdesk, Continuous grooming to the staff in the areas of communication skills and call handling skills. Also assisting Manager in functional interviews when hiring for the team. Responsible for team schedules, staffing and billing. Company: Karmic Stock Broking Pvt. Ltd. Role: Risk, Operation head and Compliance Officer Duration: May 2007 to October 2010

Roles and Responsibilities:

As a head of Risk & Operation

Handled real-time analysis of the risk for CM, FAO, CDS and Commodity segments.

Real-time tracking of client’s MTM and margin utilization. Tracking member limit on the exchange level.

Responsible for making shortfall margin and MTM square off calls to the client.

Headed team of Risk management. Having experience of operating all Risk Management application available in the market likes Reliable, Protector etc.

Maintained back up servers of trading, back office and risk management. Restoring back up of a database of all the servers at BCP location.

Managed a team of 20 for the skill set of Back office and front office.

Handled daily operations like back-office application, daily settlement funds and securities of all the exchanges (NSE, BSE and MCX).

Responsible for maintaining daily MIS reports for revenue basis.

Developed and Maintained in-house back-office software for CDSL and other exchanges.

Handled stock settlement and DP operations.

Testing and implementation of new requirements in the Back-office software.

Imparting training to other team members regarding new implementations.

Handled Auctions, Closeouts, Cash market and Derivative Trade processing.

As a head of Compliance

Monitoring developments and changes in rules pertaining to compliance and apprising it to executive management regarding impact to the organization.

Preparing and conducting presentations to the management regarding the organization’s compliance program and communicating serious compliance matters with management on an as needed.

Taking care of various Broking Compliances for the company for different exchanges and regulators.

Handled queries/investigation of Stock Exchanges and initiate action against the queries.

Responsible for various periodical submissions to Stock Exchanges, Commodity Exchanges, Depositories and regulator.

Preparation of daily/weekly MIS pertaining to Risk Management. Education

Business Analysis Certified professional from Imarticus Learning, accredited training provider IIBA.

Post Graduate Diploma in Financial Management from Wellingkar Institute of Management Studies.

Bachelor of Commerce from Mumbai University.

Certified in NCFM Algorithmic Trading module, Capital Market module, Equities Derivative module and CDSL DP operation.

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