Executive Customer Care

Chandan Kumar Rout

S/o:- Mr. Adikanda Rout

At:- Baladev Jew Colony, Kashipur, Lane-10

Po:-KeonjharGarh

Dist.: - Keonjhar

Pin:-758001 (Odisha), India

Mobile no- +91-700*******

E-Mail- *************@*****.***

E-Mail- *************@*****.***

Dear Sir/Madam,

This is Chandan Kumar Rout, Presently working with Essar Projet India Ltd. As a Asst.Documentation officer and also in safety department.

The information that I came across on your company not only gave me valuable information about the company but also showed me the remarkable growth that your organization has achieved in a very short span of time. I have seen that there is a bright future ahead of your organization. I would like to be a part of making the future into reality.

I would really like to be given an opportunity to become a part of your prestigious organization. If your needs ever change, please keep me in mind.

I look forward to your kind consideration.

Enclosures: Copy of the Curriculum Vitae

Thanking you and waiting for your reply.

Yours Faithfully,

Chandan Kumar Rout

Chandan Kumar Rout

Baldevjew Colony, Kashipur

Keonjhar -758001, Orissa

E-mail: *************@*****.***

Mob: +91-700*******

VISION & OBJECTIVE

Looking for a challenging career where there is scope for demonstration, always on a look out for positive and bigger outlook. Sets level and standard that exceed expectation .Looking for an opportunity to prove the skills gained with an urge to learn and develop in organization having promotional avenues.

PROFESSIONAL PROFILE

I am an enthusiastic and dedicated professional with experience and personnel management in highly computerized working environment, along with financial management skills. I can perform effectively even within a highly pressurized working environment. Also I am able to work independently using initiative and as a part of team to tight deadlines.

CAREER SUMMARY

From 30th July 2006 to Aug. 2009 I am in Operation in TNT Speedage Express cargo service, Bangalore. 3 year’s in essar project india as sefty at dabuna.

3 Month experience as a Medicine reprentitive in RAAYAN DRUGS at Keonjhar.

JOB RESPONSIBILITIES

●General Administration activities.

●Daily site Manpower maintenance.

●Maintain Leave Register.

●Maintain Attendances Register

●Maintaining all records of office.

● Maintaining all material Records.

Worked in sole charge of -

●Customer Care/Service & Processing :

oEnsure correctness of documents in accordance with company standards.

oBooking of material by business associates or at hub centre on pay or to pay basis.

oSelection of Docket.

oMarking of docket number on material book with four pieces. 1st copy for customer, 2nd copy to business associate, 3rd – P.O.D. copy, 4th – Delivery Copy.

oEntry of docket number in correct form with details particulars.

oMaking of trip hire contract (T.H.C.), challan in duplicate (2 copies) containing detail particulars, docket No., quantity, destination place, approximate value of material.

oIssue of instruction to driver for depositing T.H.C., Challan 1st copy at other end and collection of FOR payment copy.

●Vendor Management & Relation:

oManaging relationship with sub-contractors.

oInternal relation with supervisors.

oMaintaining relation with other department.

●Operational Knowledge :

oKnowledge about current operational procedures at origin & destination.

oEnsures adherence to security relation & awareness about unknown shipper processing.

oHandling problems shipments correctly.

●Accounts :

oMaintenance using speedage express Cargo Service Software.

●External relations productivity :

oRelations with co-loaders, delivery agents.

oEmployee contribution to unproved productivity level of the depot.

●Service Quality :

oEnsures timely lodgment & sortation.

oEnsures coding & bagging is accurate.

oEnsures 100% customer satisfaction.

oProperly loading in vehicles.

●Record Maintenance :

oMaintain & update records i.e. custom duty receipt daily export/ import log, paperwork etc.

●Attendance :

oEnsures regular attendance & punctual to work.

Manpower Planning and Recruitment:

●Creation of posts in consultation with different internal departments viz. technical, commercial and approval from the competent authority for sanction of such nos. of posts with salary, perks, other benefits, terms and condition of service.

●Release of advertisement in local and state daily news paper, company notice board, company website, correspondence to local and state employment exchange regarding appointment to such posts.

●Conducting in of written examination and interviews, declaration of results of written examination, dispatch of joining letter, execution of service bond.

INDUSTRIAL AND PUBLIC RELATIONS.

●Conducting of open house public meeting and taking steps for implementation of their suggestion conducting of health camps and distribution of medicine.

●Receipt of grievances of employee and public and reddressal of such grievances by initiating steps at appropriate level.

●Looked over executive, non-executive establishment and data base cell.

●Worked with responsibilities in charge of Transport and Smooth operation of vehicles (LMV & HMV) including issue of fuel, maintenance of Log Book, on time arrival and on time despatch of vehicles, maintain the service level, on time connectivity of material, update and renewal of permit, insurance and fitness .

SKILLS GAINED

Work in highly computerised environment in E-Speed Age software & Global linking software.

COMPUTER PROFICIENCY

Proficient in working with:

I)Ms Office

II)Operating System :DOS, Windows XP

III)Programming Language like ‘C’, C ++

IV)Internet dial up, Broad Band & Networking.

Having basic knowledge in installation of software and minor maintenance of hardware.

Working knowledge in accounting package using Tally 7.2

MAJOR PROJECTS

Global linking software was installed during my present incumbency in TNT Speed Age, System of Executive and Non-executive personal appraisal was initiated.

EDUCATION & QUALIFICATION

Graduate in Science from North Orissa University,Baripada, in 2003.

CERTIFICATION

PGDCA from Institute of Computer Application, Keonjhar .

TRAINING

Completed training conducted by TNT Speed Age for development of managerial skills in Man Power Planning & Recruitment, Executive & Non-executive establishment, database cell etc.

EXTRA CURRICULAR ACTIVITIES

●Participated in plantation activities at Salem (Tamilnadu) organized by TNT Speed Age.

●Participated in distribution of food and dress in hungers programme at Bangalore.

HOBBIES

Watching Movies, Collection of stamps.

PERSONAL DETAILS

Sex: Male

Martial Status: Married.

Date of Birth: 2nd April 1983.

Nationality: Indian.

Health: Excellent, Non-Smoker.

Relocate: Willingness domestic preferably in Keonjhar or adjoining District.

REFERENCE CAN BE ARRANGED ON REQUEST IN AND AROUND YOUR LOCATION.

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