Employee Relations Program Manager

*/* – A, East Azad Nagar, Krishna Nagar,

New Delhi- 110051.

Mobile: 91 - 999-***-****

Email: ********.**********@*****.***

Priyanka Bhardwaj

To work in a challenging position with an organization that provides ample opportunities to contribute and learn.

Professional Profile

• Passionate HR/Administration & Operations Officer with 7+ years of experience in education industry. Skilled in human resource management knowledge and expertise, employee relations, recruitment and selection, performance management, analytically driven and oriented, Administrative/Operations expert with vendor management. Strong interpersonal skills and hands-on experience in Salesforce and Oracle Finance ERP. Skills and Tools

Human Resource Management

Employee Relations

Talent Acquisition

Employee Onboarding

HRM knowledge and expertise

Recruitment and selection

Performance Management

Teamwork and Collaboration

Communication Skills

Administrative/Operations Expert

Analytically driven and oriented

HR Reporting Skills

Oracle Finance from Ducat

Worked on tools (Quoto, Gold, Flip, OST).

Trained in Coopnet

MS office (Excel, Powerpoint and word)

Organizational Experience

Since April’18 till date at Navitas Eduservices Pvt. Ltd., as HR Operations & Admin Officer.

Key tasks performed:

Talent acquisition and Recruitment: Organizing seminars and job-hunt events in reputed colleges and institutes to fill in open positions in different departments. This includes coordination with hiring managers and preparing job-description.

Human resources management: Onboarding of new hires, payroll management, ensuring and implementation of HR policies across departments, retention and exit interviews of employees leaving the organization.

Performance Reviews and Appraisals: Involves in career discussions with managers wherever required to assist employees with updated HR policies related to appraisal-cycles and variable pay-outs. Also need to ensure that such reviews are done appropriately and un-biased.

Training and Development: Responsible to ensure all mandatory trainings like sexual harassment at workplace, anti-corruption, anti-bribery, conflict-of-interest etc. are completed across all teams on time. Also, to act as single point of contact for all employees for any queries. When required, with coordination with Sr. Managers we also design the career path and development for members in his/her team, and suggest online, offline, and on-the-job trainings related to their profile.

SPOC for conflicts or disputes: Act as single point of contact for any conflict or disputes between two or more employees related to job profiles, or work policies.

Tools and Automations: Identify opportunities to expedite production and turn-around time for queries received at HR via process updates and tools enhancements/upgradation/implementation.

General Operations and Administration: Processing invoice via Oracle, employee management and updating via salesforce, coordinating and managing internal and external events.

Vendor Management: Periodic review and managing Vendors performance and categorization to optimize value interactions.

Key Achievements

Successfully organized the Indian launch event for Murdoch Dubai University in April`19.

Streamlined the reimbursement process by updating the existing process and book-keeping formats, which resulted in 70% reduction in turn-around time for invoice approvals.

Since February’17 to February’18 at Orange Business Services & Team Lease, Analyst (Operations)

Key tasks performed:

Order Management: Responsible for end-to-end order management and delivery execution, acknowledge and validate purchase-requisitions, stock-checks and inventory management, handling stakeholders’ queries/complaints on order status and billing.

On-time Delivery: Ensure delivery in line with the delivery planning / process / guidelines as agreed with the Program Manager / COM.

Performance review: Analyze performance and implement service improvement plans.

Responsible for timely and effective communication to the internal / external customers regarding order progress to be presented by Coopnet session.

Worked on Tools (Quoto, Gold, Flip, OST).

Since August’13 to November’16 at Shiv Nadar Trust as Operations Executive

Key tasks performed:

Contract Management: Handling AMC contracts centralized for all infrastructure facilities of the Shiv Nadar Schools.

Reporting: Generating monthly MIS, Creating PO/WO and Documentation.

Supplier relationship management: Performance review, gap monitoring, and finalizing ratings in accordance with on-going contracts with existing suppliers.

Procurement–Buying support: Preparing centralized work-orders and purchase-orders for purchases at all facilities.

Analyzing the critical business requirement with the Financial Modules, particularly issues related to Suppliers, Invoices and Payments, Receipts, Creating New Users and updating employee information.

Vendor and contract management for facility maintenance. Key Achievements:

Created the format for Infra and Maintenance MIS, for regular and convenient monitoring.

Successfully ported CUG mobile connections for 500 employees from Airtel to Vodafone. Education

BCA from IGNOU, 2010

Senior Secondary School, June 2005

Hobbies

I am an avid traveler and like to explore new locations and cuisines. My inclination towards health and fitness has made exercise a hobby.

Date of Birth: Oct 19th, 1987

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